A bibliometric analysis of reputation management in the hospitality industry: Trends and future directions

Gaye Deniz

Makale detayları

A bibliometric analysis of reputation management in the hospitality industry: Trends and future directions

Yazarlar:

Gaye Deniz

Yayıncı:

Anadolu University

Ana Başlıklar:

Tourism (Other)

Dergi:

Journal of Tourism Leisure and Hospitality Vol.7 Issue 1, pp.155-174

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

İngilizce

Document ID (Org No.):

2001341019

pISSN:

2687-3737

Anahtar kelimeler:

Özet:

 This research examines papers on reputation management in the hospitality industry using bibliometric techniques. The study obtained information from the Web of Science WoS database, renowned for its interdisciplinary citation coverage. The search strategy involved using keywords such as reputation management, hospitality, leisure, and tourism to narrow down articles published between 2000 and 2023, a period marked by the increasing influence of digitalization in the hospitality industry. We compiled a dataset comprising 1,859 peer-reviewed articles selected for bibliometric analysis using the Bibliometrix R package and its interactive Biblioshiny tool, for data manipulation and presentation purposes. The findings highlighted the influence of media and online reviews on developing strategies for managing reputation, with word of mouth and customer satisfaction standing out as pivotal concepts. China and the United States stand out as the nations, with Hong Kong Polytechnic University recognized as a top institution in this field of study. The research indicates a rising trend in studies since 2010, aligning with the evolution of the hospitality industry and the surge in platform usage. These discoveries provide insights for both academia and industry professionals, laying the groundwork for strategic directions and further research in managing hospitality reputation. This research underscores the importance of devising innovative strategies to bridge research gaps and explore emerging areas of interest.

 This research examines papers on reputation management in the hospitality industry using bibliometric techniques. The study obtained information from the Web of Science WoS database, renowned for its interdisciplinary citation coverage. The search strategy involved using keywords such as reputation management, hospitality, leisure, and tourism to narrow down articles published between 2000 and 2023, a period marked by the increasing influence of digitalization in the hospitality industry. We compiled a dataset comprising 1,859 peer-reviewed articles selected for bibliometric analysis using the Bibliometrix R package and its interactive Biblioshiny tool, for data manipulation and presentation purposes. The findings highlighted the influence of media and online reviews on developing strategies for managing reputation, with word of mouth and customer satisfaction standing out as pivotal concepts. China and the United States stand out as the nations, with Hong Kong Polytechnic University recognized as a top institution in this field of study. The research indicates a rising trend in studies since 2010, aligning with the evolution of the hospitality industry and the surge in platform usage. These discoveries provide insights for both academia and industry professionals, laying the groundwork for strategic directions and further research in managing hospitality reputation. This research underscores the importance of devising innovative strategies to bridge research gaps and explore emerging areas of interest.

 This research examines papers on reputation management in the hospitality industry using bibliometric techniques. The study obtained information from the Web of Science WoS database, renowned for its interdisciplinary citation coverage. The search strategy involved using keywords such as reputation management, hospitality, leisure, and tourism to narrow down articles published between 2000 and 2023, a period marked by the increasing influence of digitalization in the hospitality industry. We compiled a dataset comprising 1,859 peer-reviewed articles selected for bibliometric analysis using the Bibliometrix R package and its interactive Biblioshiny tool, for data manipulation and presentation purposes. The findings highlighted the influence of media and online reviews on developing strategies for managing reputation, with word of mouth and customer satisfaction standing out as pivotal concepts. China and the United States stand out as the nations, with Hong Kong Polytechnic University recognized as a top institution in this field of study. The research indicates a rising trend in studies since 2010, aligning with the evolution of the hospitality industry and the surge in platform usage. These discoveries provide insights for both academia and industry professionals, laying the groundwork for strategic directions and further research in managing hospitality reputation. This research underscores the importance of devising innovative strategies to bridge research gaps and explore emerging areas of interest.

 This research examines papers on reputation management in the hospitality industry using bibliometric techniques. The study obtained information from the Web of Science WoS database, renowned for its interdisciplinary citation coverage. The search strategy involved using keywords such as reputation management, hospitality, leisure, and tourism to narrow down articles published between 2000 and 2023, a period marked by the increasing influence of digitalization in the hospitality industry. We compiled a dataset comprising 1,859 peer-reviewed articles selected for bibliometric analysis using the Bibliometrix R package and its interactive Biblioshiny tool, for data manipulation and presentation purposes. The findings highlighted the influence of media and online reviews on developing strategies for managing reputation, with word of mouth and customer satisfaction standing out as pivotal concepts. China and the United States stand out as the nations, with Hong Kong Polytechnic University recognized as a top institution in this field of study. The research indicates a rising trend in studies since 2010, aligning with the evolution of the hospitality industry and the surge in platform usage. These discoveries provide insights for both academia and industry professionals, laying the groundwork for strategic directions and further research in managing hospitality reputation. This research underscores the importance of devising innovative strategies to bridge research gaps and explore emerging areas of interest.

Makale detayları

A bibliometric analysis of reputation management in the hospitality industry: Trends and future directions

Yazarlar:

Gaye Deniz

Yayıncı:

Anadolu University

Ana Başlıklar:

Tourism (Other)

Dergi:

Journal of Tourism Leisure and Hospitality Vol.7 Issue 1, pp.155-174

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

İngilizce

Document ID (Org No.):

2001341019

pISSN:

2687-3737

Reputation management

hospitality

bibliometric analysis

trends

future directions

Sayı

Makale detayları

A bibliometric analysis of reputation management in the hospitality industry: Trends and future directions

Yazarlar: Gaye Deniz

Yayıncı: Anadolu University

Ana Başlıklar: Tourism (Other)

Dergi: Journal of Tourism Leisure and Hospitality Vol.7 Issue 1, pp.155-174

Belge Tipi: Makale

Yayın Tarihi: 1/2025

Belge Dili: İngilizce

Document ID (Org No.): 2001341019

pISSN: 2687-3737

Reputation management

hospitality

bibliometric analysis

trends

future directions

Sayı

Yazarlar:

Gaye Deniz

Yayıncı:

Anadolu University

Ana Başlıklar:

Tourism (Other)

Dergi:

Journal of Tourism Leisure and Hospitality Vol.7 Issue 1, pp.155-174

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

İngilizce

Document ID (Org No.):

2001341019

pISSN:

2687-3737