THE EFFECT OF ORGANIZATIONAL JUSTICE PERCEPTION ON EMPLOYEES' PROSOCIAL SERVICE BEHAVIORS: A RESEARCH ON BANK EMPLOYEES

Abdullah Yılmaz

Makale detayları

THE EFFECT OF ORGANIZATIONAL JUSTICE PERCEPTION ON EMPLOYEES' PROSOCIAL SERVICE BEHAVIORS: A RESEARCH ON BANK EMPLOYEES

Yazarlar:

Abdullah Yılmaz

Yayıncı:

Erciyes University

Ana Başlıklar:

İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer) | İşletme

Dergi:

Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Issue 67, pp.69-78

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001316155

pISSN:

1301-3688

Anahtar kelimeler:

Özet:

 This study emerged on the questions Does the perception of organizational justice effect the prosocial service behaviors of the employees? and Do organizational justice perceptions and prosocial work behaviors meet on a theoretical basis?; a quantitative and empirical study built on the theories of equality, social exchange, and norm of reciprocity. From this point of view, it is aimed to determine the effect of organizational justice perceptions of employees on prosocial service behaviors. In this direction, a research was conducted on bank employees operating in Konya. Convenience sampling method was chosen within the scope of the research and survey method was used as data collection tool. The data obtained from 452 questionnaires were analyzed with SPSS 29 and AMOS 24 programs. As a result of the research it was determined that, the positive and statistically significant effect of the perception of interactional justice on prosocial service behavior towards customers and prosocial service behavior towards colleagues; the perception of distributive justice had a negative and statistically significant effect on the prosocial service behavior towards co-workers. It is thought that the results contribute to the literature has been made and a discussion environment has been created for similar studies to be conducted in the future.

 This study emerged on the questions Does the perception of organizational justice effect the prosocial service behaviors of the employees? and Do organizational justice perceptions and prosocial work behaviors meet on a theoretical basis?; a quantitative and empirical study built on the theories of equality, social exchange, and norm of reciprocity. From this point of view, it is aimed to determine the effect of organizational justice perceptions of employees on prosocial service behaviors. In this direction, a research was conducted on bank employees operating in Konya. Convenience sampling method was chosen within the scope of the research and survey method was used as data collection tool. The data obtained from 452 questionnaires were analyzed with SPSS 29 and AMOS 24 programs. As a result of the research it was determined that, the positive and statistically significant effect of the perception of interactional justice on prosocial service behavior towards customers and prosocial service behavior towards colleagues; the perception of distributive justice had a negative and statistically significant effect on the prosocial service behavior towards co-workers. It is thought that the results contribute to the literature has been made and a discussion environment has been created for similar studies to be conducted in the future.

 This study emerged on the questions Does the perception of organizational justice effect the prosocial service behaviors of the employees? and Do organizational justice perceptions and prosocial work behaviors meet on a theoretical basis?; a quantitative and empirical study built on the theories of equality, social exchange, and norm of reciprocity. From this point of view, it is aimed to determine the effect of organizational justice perceptions of employees on prosocial service behaviors. In this direction, a research was conducted on bank employees operating in Konya. Convenience sampling method was chosen within the scope of the research and survey method was used as data collection tool. The data obtained from 452 questionnaires were analyzed with SPSS 29 and AMOS 24 programs. As a result of the research it was determined that, the positive and statistically significant effect of the perception of interactional justice on prosocial service behavior towards customers and prosocial service behavior towards colleagues; the perception of distributive justice had a negative and statistically significant effect on the prosocial service behavior towards co-workers. It is thought that the results contribute to the literature has been made and a discussion environment has been created for similar studies to be conducted in the future.

 Bu çalışma, Örgütsel adalet algısı, çalışanların prososyal hizmet davranışlarını etkilemekte midir? ve Örgütsel adalet algısı ile prososyal hizmet davranışları kuramsal bir temelde buluşmakta mıdır? soruları üzerine ortaya çıkmış olup; eşitlik, sosyal mübadele ve karşılıklı norm kuramları temelinde inşa edilmiş, nicel ve görgül bir çalışmadır. Çalışma ile çalışanların örgütsel adalet algılarının prososyal hizmet davranışları üzerindeki etkisinin tespit edilmesi amaçlanmıştır. Bu doğrultuda Konya ilinde faaliyet gösteren banka çalışanları üzerinde bir araştırma yapılmıştır. Araştırma kapsamında kolayda örnekleme yöntemi seçilmiş olup veri toplama aracı olarak anket yöntemi kullanılmıştır. Geri dönüşü gerçekleşen 452 anketten elde edilen veriler SPSS 29 ve AMOS 24 programları ile analiz edilmiştir. Araştırma sonucunda etkileşim adaleti algısının müşterilere yönelik prososyal hizmet davranışı ve çalışma arkadaşlarına yönelik prososyal hizmet davranışı üzerinde pozitif ve istatistiksel bakımdan anlamlı etkisinin; dağıtım adaleti algısının ise çalışma arkadaşlarına yönelik prososyal hizmet davranışı üzerinde negatif ve istatistiksel bakımdan anlamlı etkisinin olduğu tespit edilmiştir. Elde edilen sonuçlar ile literatüre katkı sunulduğu ve ileride yapılacak benzer araştırmalar için tartışma ortamı yaratıldığı düşünülmektedir.

Makale detayları

THE EFFECT OF ORGANIZATIONAL JUSTICE PERCEPTION ON EMPLOYEES' PROSOCIAL SERVICE BEHAVIORS: A RESEARCH ON BANK EMPLOYEES

Yazarlar:

Abdullah Yılmaz

Yayıncı:

Erciyes University

Ana Başlıklar:

İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer) | İşletme

Dergi:

Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Issue 67, pp.69-78

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001316155

pISSN:

1301-3688

Organizational justice

Organizational justice perception

Prosocial behaviors

Prosocial service behaviorsÖrgütsel adalet

Örgütsel adalet algısı

Prososyal davranış

Prososyal hizmet davranışı

Sayı

Makale detayları

Yazarlar: Abdullah Yılmaz

Yayıncı: Erciyes University

Ana Başlıklar: İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer) | İşletme

Dergi: Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Issue 67, pp.69-78

Belge Tipi: Makale

Yayın Tarihi: 4/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001316155

pISSN: 1301-3688

Sayı

Yazarlar:

Abdullah Yılmaz

Yayıncı:

Erciyes University

Ana Başlıklar:

İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer) | İşletme

Dergi:

Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Issue 67, pp.69-78

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001316155

pISSN:

1301-3688