THE EFFECT OF DIGITAL TRANSFORMATION IN PUBLIC SERVICES ON EMPLOYEE PERCEPTION ON THE INTANGIBLE AND TANGIBLE ELEMENTS OF ORGANIZATIONAL CULTURE

Mehmet Ölmez

Makale detayları

THE EFFECT OF DIGITAL TRANSFORMATION IN PUBLIC SERVICES ON EMPLOYEE PERCEPTION ON THE INTANGIBLE AND TANGIBLE ELEMENTS OF ORGANIZATIONAL CULTURE

Yazarlar:

Mehmet Ölmez

Yayıncı:

Anadolu University

Ana Başlıklar:

Public Administration

Dergi:

Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.24 Issue 2, pp.127-156

Belge Tipi:

Makale

Yayın Tarihi:

6/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001295106

pISSN:

2687-184X

Anahtar kelimeler:

Özet:

 Advances in the realization of public services in the digital environment reveal the need to design a working environment that adapts to the digital age in public administrations with traditional organizational cultures. In this study, the effects of digital transformation on employee perception on the intangible and tangible basic elements that make up the organizational culture were investigated.In this context, data were obtained from a total of 1,090 employees of the public institution at the Ministry level, from which the research sample was selected, by survey method. The analysis of the collected data was made with SPSS 21.0 and AMOS 21.0 statistical package program. As a result of the analyzes, the time spent by public employees in the digital environment in their corporate activities positively affects their perceptions of the intangible and tangible cultural elements that make up the corporate culture, the level of adoption of technological change and the dependence of the task on technology has found to have no significant effect, and there was a changing in the form of communication in public organizations. The findings obtained from the research reveal the necessity of developing norms and symbolic digital materials for digital workspaces and preferring a hybrid communication model consisting of digital communication and face-to-face communication in organizational communication.

 Advances in the realization of public services in the digital environment reveal the need to design a working environment that adapts to the digital age in public administrations with traditional organizational cultures. In this study, the effects of digital transformation on employee perception on the intangible and tangible basic elements that make up the organizational culture were investigated.In this context, data were obtained from a total of 1,090 employees of the public institution at the Ministry level, from which the research sample was selected, by survey method. The analysis of the collected data was made with SPSS 21.0 and AMOS 21.0 statistical package program. As a result of the analyzes, the time spent by public employees in the digital environment in their corporate activities positively affects their perceptions of the intangible and tangible cultural elements that make up the corporate culture, the level of adoption of technological change and the dependence of the task on technology has found to have no significant effect, and there was a changing in the form of communication in public organizations. The findings obtained from the research reveal the necessity of developing norms and symbolic digital materials for digital workspaces and preferring a hybrid communication model consisting of digital communication and face-to-face communication in organizational communication.

 Advances in the realization of public services in the digital environment reveal the need to design a working environment that adapts to the digital age in public administrations with traditional organizational cultures. In this study, the effects of digital transformation on employee perception on the intangible and tangible basic elements that make up the organizational culture were investigated.In this context, data were obtained from a total of 1,090 employees of the public institution at the Ministry level, from which the research sample was selected, by survey method. The analysis of the collected data was made with SPSS 21.0 and AMOS 21.0 statistical package program. As a result of the analyzes, the time spent by public employees in the digital environment in their corporate activities positively affects their perceptions of the intangible and tangible cultural elements that make up the corporate culture, the level of adoption of technological change and the dependence of the task on technology has found to have no significant effect, and there was a changing in the form of communication in public organizations. The findings obtained from the research reveal the necessity of developing norms and symbolic digital materials for digital workspaces and preferring a hybrid communication model consisting of digital communication and face-to-face communication in organizational communication.

 Kamu hizmetlerinin dijital ortamda gerçekleştirilmesi konusundaki ilerlemeler geleneksel örgüt kültürlerine sahip kamu idarelerinde dijital çağa uyum sağlayan bir çalışma ortamı tasarlama ihtiyacını ortaya çıkarmaktadır. Bu çalışmada, dijital dönüşümün örgüt kültürünü oluşturan soyut ve somut temel öğeler üzerindeki çalışan algısına etkileri araştırılmıştır. Bu kapsamda araştırma örnekleminin seçildiği Bakanlık düzeyindeki kamu kurumunun toplam 1.090 çalışanından anket yöntemiyle veri elde edilmiştir. Verilerin analizinde SPSS 21.0 ve AMOS 21.0 istatistiksel paket programı kullanılmıştır. Analizler sonucunda, kamu çalışanlarının kurumsal faaliyetlerinde dijital ortamda fiilen geçirdiği sürelerin kurum kültürünü oluşturan soyut ve somut kültür öğelerine yönelik algılarını pozitif yönde etkilediği, teknolojik dönüşümü benimseme düzeyi ve görevin teknolojiye bağımlılığının ise anlamlı bir etkisinin bulunmadığı, ayrıca kamu örgütlerindeki iletişim formunda bir değişim yaşandığı görülmüştür. Araştırmadan elde edilen bulgular, dijital çalışma alanlarına yönelik normların ve sembolik dijital materyallerin geliştirilmesinin, örgütsel iletişimde dijital iletişim ve yüz yüze iletişimden oluşan hibrit bir iletişim modelinin tercih edilmesinin gerekliliğini ortaya koymaktadır.

Makale detayları

THE EFFECT OF DIGITAL TRANSFORMATION IN PUBLIC SERVICES ON EMPLOYEE PERCEPTION ON THE INTANGIBLE AND TANGIBLE ELEMENTS OF ORGANIZATIONAL CULTURE

Yazarlar:

Mehmet Ölmez

Yayıncı:

Anadolu University

Ana Başlıklar:

Public Administration

Dergi:

Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.24 Issue 2, pp.127-156

Belge Tipi:

Makale

Yayın Tarihi:

6/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001295106

pISSN:

2687-184X

PUBLIC SERVICES

DIGITALIZATION

ORGANIZATIONAL CULTURE

PUBLIC EMPLOYEES PERCEPTIONKAMU HİZMETLERİ

DİJİTALLEŞME

ÖRGÜT KÜLTÜRÜ

ÇALIŞAN ALGISI

Sayı

Makale detayları

Yazarlar: Mehmet Ölmez

Yayıncı: Anadolu University

Ana Başlıklar: Public Administration

Dergi: Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.24 Issue 2, pp.127-156

Belge Tipi: Makale

Yayın Tarihi: 6/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001295106

pISSN: 2687-184X

Sayı

Yazarlar:

Mehmet Ölmez

Yayıncı:

Anadolu University

Ana Başlıklar:

Public Administration

Dergi:

Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.24 Issue 2, pp.127-156

Belge Tipi:

Makale

Yayın Tarihi:

6/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001295106

pISSN:

2687-184X