PRIMARY HEALTH CARE FACILITY UTILIZATION OF INDIVIDUALS OVER 40 YEARS OF AGE IN THE CENTER OF KONYA PROVINCE

Lütfi Saltuk Demir; Enes Kasapoğlu; Beyza İyianlar; Gizem Sena Demir

Makale detayları

PRIMARY HEALTH CARE FACILITY UTILIZATION OF INDIVIDUALS OVER 40 YEARS OF AGE IN THE CENTER OF KONYA PROVINCE

Yazarlar:

Lütfi Saltuk Demir | Enes Kasapoğlu | Beyza İyianlar | Gizem Sena Demir

Yayıncı:

Eskişehir Osmangazi University

Ana Başlıklar:

Halk Sağlığı (Diğer)

Dergi:

Eskişehir Türk Dünyası Uygulama ve Araştırma Merkezi Halk Sağlığı Dergisi Vol.9 Issue 2, pp.154-162

Belge Tipi:

Makale

Yayın Tarihi:

5/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001318639

pISSN:

2564-6311

Anahtar kelimeler:

Özet:

 Primary health care is the health service where outpatient treatment is provided. Effective primary health care can meet the needs of 85 of patients. Patients satisfaction with the service provided also affects their health service utilization. In this study, it was aimed to determine the use of primary health care institutions by individuals aged 40 years and older living in Konya province, to determine their satisfaction levels with family physicians, and to compare their satisfaction with the services they received from family health centers FHC with their satisfaction with the services they received during the health center period. Of the participants, 37.0 stated that they would first apply to the FHC when they have any health problem. 76.8 of the participants stated that they applied to ASM in the last year. The most common reason for visiting an FHC was examination with 52.4. 50.7 of the participants stated that the service they received from FHCs was better than the service they received from health centers in the past. The satisfaction levels of those who preferred FHCs at the first application were found to be higher p0.001. Women p0.039, singles p0.039 and those with children p0.001 had higher satisfaction levels. As a result, it was determined that most of the participants did not prefer FHCs in the first application, and the satisfaction levels of those whose first preference was FHCs, women, those with children and single people were higher.

 Primary health care is the health service where outpatient treatment is provided. Effective primary health care can meet the needs of 85 of patients. Patients satisfaction with the service provided also affects their health service utilization. In this study, it was aimed to determine the use of primary health care institutions by individuals aged 40 years and older living in Konya province, to determine their satisfaction levels with family physicians, and to compare their satisfaction with the services they received from family health centers FHC with their satisfaction with the services they received during the health center period. Of the participants, 37.0 stated that they would first apply to the FHC when they have any health problem. 76.8 of the participants stated that they applied to ASM in the last year. The most common reason for visiting an FHC was examination with 52.4. 50.7 of the participants stated that the service they received from FHCs was better than the service they received from health centers in the past. The satisfaction levels of those who preferred FHCs at the first application were found to be higher p0.001. Women p0.039, singles p0.039 and those with children p0.001 had higher satisfaction levels. As a result, it was determined that most of the participants did not prefer FHCs in the first application, and the satisfaction levels of those whose first preference was FHCs, women, those with children and single people were higher.

 Primary health care is the health service where outpatient treatment is provided. Effective primary health care can meet the needs of 85 of patients. Patients satisfaction with the service provided also affects their health service utilization. In this study, it was aimed to determine the use of primary health care institutions by individuals aged 40 years and older living in Konya province, to determine their satisfaction levels with family physicians, and to compare their satisfaction with the services they received from family health centers FHC with their satisfaction with the services they received during the health center period. Of the participants, 37.0 stated that they would first apply to the FHC when they have any health problem. 76.8 of the participants stated that they applied to ASM in the last year. The most common reason for visiting an FHC was examination with 52.4. 50.7 of the participants stated that the service they received from FHCs was better than the service they received from health centers in the past. The satisfaction levels of those who preferred FHCs at the first application were found to be higher p0.001. Women p0.039, singles p0.039 and those with children p0.001 had higher satisfaction levels. As a result, it was determined that most of the participants did not prefer FHCs in the first application, and the satisfaction levels of those whose first preference was FHCs, women, those with children and single people were higher.

 Birinci basamak sağlık hizmetleri ayaktan tedavi hizmetinin verildiği sağlık hizmetidir. Etkin birinci basamak sağlık hizmeti hastaların 85inin ihtiyacını karşılayabilmektedir. Hastaların sunulan hizmetten memnuniyetleri de sağlık hizmeti kullanımlarını etkilemektedir. Bu çalışmada Konya ilinde yaşayan 40 yaş ve üzeri bireylerin; birinci basamak sağlık kuruluşu kullanım durumlarının belirlenmesi, aile hekimlerinden memnuniyet düzeylerinin belirlenmesi, aile sağlığı merkezlerinden ASM aldıkları hizmetten memnuniyetlerinin sağlık ocağı döneminde aldıkları hizmetten memnuniyetleriyle karşılaştırılması amaçlanmıştır. Katılımcıların 37,0si herhangi bir sağlık sorunu olduğunda ilk olarak ASMye başvuracağını belirtti. Katılımcıların 76,8i son bir yıl içinde ASMye başvurduğunu belirtti. En sık ASM başvuru amacının 52,4 ile muayene olduğu belirlendi. Katılımcıların 50,7si ASMlerden aldığı hizmetin geçmişte sağlık ocaklarından aldığı hizmetten daha iyi olduğunu belirtti. İlk başvuruda ASM tercih edenlerin memnuniyet düzeyleri daha yüksek bulundu p0,001. Kadınların p0,039, bekârların p0,039 ve çocuk sahibi olanların p0,001 memnuniyet düzeyleri daha yüksek bulundu. Sonuç olarak; katılımcıların çoğunun ilk başvuruda ASMleri tercih etmediği, ilk tercihi ASM olanların, kadınların, çocuk sahibi olanların ve bekârların memnuniyet düzeylerinin daha yüksek olduğu tespit edildi.

Makale detayları

PRIMARY HEALTH CARE FACILITY UTILIZATION OF INDIVIDUALS OVER 40 YEARS OF AGE IN THE CENTER OF KONYA PROVINCE

Yazarlar:

Lütfi Saltuk Demir | Enes Kasapoğlu | Beyza İyianlar | Gizem Sena Demir

Yayıncı:

Eskişehir Osmangazi University

Ana Başlıklar:

Halk Sağlığı (Diğer)

Dergi:

Eskişehir Türk Dünyası Uygulama ve Araştırma Merkezi Halk Sağlığı Dergisi Vol.9 Issue 2, pp.154-162

Belge Tipi:

Makale

Yayın Tarihi:

5/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001318639

pISSN:

2564-6311

Family Medicine

patient satisfaction

primary careAile Hekimliği

hasta memnuniyeti

birinci basamak

Sayı

Makale detayları

PRIMARY HEALTH CARE FACILITY UTILIZATION OF INDIVIDUALS OVER 40 YEARS OF AGE IN THE CENTER OF KONYA PROVINCE

Yazarlar: Lütfi Saltuk Demir | Enes Kasapoğlu | Beyza İyianlar | Gizem Sena Demir

Yayıncı: Eskişehir Osmangazi University

Ana Başlıklar: Halk Sağlığı (Diğer)

Dergi: Eskişehir Türk Dünyası Uygulama ve Araştırma Merkezi Halk Sağlığı Dergisi Vol.9 Issue 2, pp.154-162

Belge Tipi: Makale

Yayın Tarihi: 5/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001318639

pISSN: 2564-6311

Family Medicine

patient satisfaction

primary careAile Hekimliği

hasta memnuniyeti

birinci basamak

Sayı

Yazarlar:

Lütfi Saltuk Demir | Enes Kasapoğlu | Beyza İyianlar | Gizem Sena Demir

Yayıncı:

Eskişehir Osmangazi University

Ana Başlıklar:

Halk Sağlığı (Diğer)

Dergi:

Eskişehir Türk Dünyası Uygulama ve Araştırma Merkezi Halk Sağlığı Dergisi Vol.9 Issue 2, pp.154-162

Belge Tipi:

Makale

Yayın Tarihi:

5/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001318639

pISSN:

2564-6311