THE EFFECT OF EMOTIONAL LABOR AND BURNOUT ON ORGANIZATIONAL COMMITMENT IN FAITH-BASED CIVIL SOCIETY ORGANIZATIONS

Haydar Baki Doğan

Makale detayları

THE EFFECT OF EMOTIONAL LABOR AND BURNOUT ON ORGANIZATIONAL COMMITMENT IN FAITH-BASED CIVIL SOCIETY ORGANIZATIONS

Yazarlar:

Haydar Baki Doğan

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Göç | Etnisite ve Çok Kültürlülük Sosyolojisi | Örgüt Kültürü | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi:

Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2374-2401

Belge Tipi:

Makale

Yayın Tarihi:

10/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001329577

pISSN:

1304-5318

Anahtar kelimeler:

Özet:

 Faith-based civil society organisations integrate spiritual values and religious beliefs into their missions and activities, use faith as a driving force for social change, and are generally involved in community development, humanitarian aid and advocacy work. Since the activities in these organisations are based on volunteerism, it is important for members to have emotional attachment to their organisations in terms of the quality of social outputs and accordingly, it is necessary to identify the factors that shape emotional attachment. In the research prepared within the framework of this motivation, the mediating role of emotional exhaustion in the effect of emotional labour on emotional commitment was investigated. A total of 401 people actively working in Alevi non-governmental organisations throughout Turkey were included in the study. SPSS 26.00 and Smart PLS 4 were used for data analysis and structural equation modelling was used to test the research hypotheses. According to the research findings, superficial behaviours among emotional labour factors decrease emotional commitment and increase burnout. In-depth and sincere behaviour factors of emotional labour increase emotional commitment and decrease emotional exhaustion. However, it was determined that emotional exhaustion decreases emotional commitment. On the other hand, the mediating role of emotional exhaustion was determined in the effect of all factors of emotional labour on emotional commitment. As a result of the findings, it was revealed that in order to create a more resilient organisational culture by increasing emotional commitment in faith-based civil society organisations, emotional exchanges should be developed and comprehensive support mechanisms aimed at reducing emotional exhaustion should be implemented.

 Faith-based civil society organisations integrate spiritual values and religious beliefs into their missions and activities, use faith as a driving force for social change, and are generally involved in community development, humanitarian aid and advocacy work. Since the activities in these organisations are based on volunteerism, it is important for members to have emotional attachment to their organisations in terms of the quality of social outputs and accordingly, it is necessary to identify the factors that shape emotional attachment. In the research prepared within the framework of this motivation, the mediating role of emotional exhaustion in the effect of emotional labour on emotional commitment was investigated. A total of 401 people actively working in Alevi non-governmental organisations throughout Turkey were included in the study. SPSS 26.00 and Smart PLS 4 were used for data analysis and structural equation modelling was used to test the research hypotheses. According to the research findings, superficial behaviours among emotional labour factors decrease emotional commitment and increase burnout. In-depth and sincere behaviour factors of emotional labour increase emotional commitment and decrease emotional exhaustion. However, it was determined that emotional exhaustion decreases emotional commitment. On the other hand, the mediating role of emotional exhaustion was determined in the effect of all factors of emotional labour on emotional commitment. As a result of the findings, it was revealed that in order to create a more resilient organisational culture by increasing emotional commitment in faith-based civil society organisations, emotional exchanges should be developed and comprehensive support mechanisms aimed at reducing emotional exhaustion should be implemented.

 Faith-based civil society organisations integrate spiritual values and religious beliefs into their missions and activities, use faith as a driving force for social change, and are generally involved in community development, humanitarian aid and advocacy work. Since the activities in these organisations are based on volunteerism, it is important for members to have emotional attachment to their organisations in terms of the quality of social outputs and accordingly, it is necessary to identify the factors that shape emotional attachment. In the research prepared within the framework of this motivation, the mediating role of emotional exhaustion in the effect of emotional labour on emotional commitment was investigated. A total of 401 people actively working in Alevi non-governmental organisations throughout Turkey were included in the study. SPSS 26.00 and Smart PLS 4 were used for data analysis and structural equation modelling was used to test the research hypotheses. According to the research findings, superficial behaviours among emotional labour factors decrease emotional commitment and increase burnout. In-depth and sincere behaviour factors of emotional labour increase emotional commitment and decrease emotional exhaustion. However, it was determined that emotional exhaustion decreases emotional commitment. On the other hand, the mediating role of emotional exhaustion was determined in the effect of all factors of emotional labour on emotional commitment. As a result of the findings, it was revealed that in order to create a more resilient organisational culture by increasing emotional commitment in faith-based civil society organisations, emotional exchanges should be developed and comprehensive support mechanisms aimed at reducing emotional exhaustion should be implemented.

 İnanç temelli sivil toplum örgütleri, manevi değerleri ve dini inançları misyonlarına ve faaliyetlerine entegre ederek, inancı sosyal değişim için itici bir güç olarak kullanmakta ve genellikle toplumsal kalkınma, insani yardım ve savunuculuk çalışmalarında yer almaktadır. Bu örgütlerdeki faaliyetler gönüllülük esasına dayandığı için üyelerin örgütlerine karşı duygusal bağlılığa sahip olması toplumsal çıktıların niteliği açısından önemlidir ve buna bağlı olarak duygusal bağlılığı şekillendiren unsurların tespit edilmesi gerekliliği ortaya çıkmaktadır. Bu motivasyon çerçevesinde hazırlanan araştırmada duygusal emeğin duygusal bağlılığa etkisinde duygusal tükenmenin aracı rolü araştırılmıştır. Araştırmaya Türkiye geneli Alevi sivil toplum örgütlerinde aktif olarak görev yapan 401 kişi dahil edilmiştir. Verilerin analizi için SPSS 26.00 ve Smart PLS 4 kullanılmış, araştırma hipotezlerinin sınanması için yapısal eşitlik modellemesi yapılmıştır. Araştırma bulgularına göre duygusal emek faktörlerinden yüzeysel davranışlar duygusal bağlılığı azaltırken, tükenmişliği artırmaktadır. Duygusal emeğin derinlemesine ve samimi davranış faktörleri ise duygusal bağlılığı artırmakta, duygusal tükenmeyi ise azaltmaktadır. Bununla birlikte duygusal tükenmenin duygusal bağlılığı azalttığı belirlenmiştir. Diğer taraftan duygusal emeğin tüm faktörlerinin duygusal bağlılığa etkisinde duygusal tükenmenin aracı rolü tespit edilmiştir. Elde edilen bulgular sonucu, İnanç temelli sivil toplum örgütlerinde duygusal bağlılığı artırarak daha dirençli bir örgüt kültürü yaratabilmek için duygusal alışverişlerin geliştirilmesi ve duygusal tükenmeyi azaltmayı amaçlayan kapsamlı destek mekanizmalarının uygulanması gerektiği ortaya koyulmuştur.

Makale detayları

THE EFFECT OF EMOTIONAL LABOR AND BURNOUT ON ORGANIZATIONAL COMMITMENT IN FAITH-BASED CIVIL SOCIETY ORGANIZATIONS

Yazarlar:

Haydar Baki Doğan

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Göç | Etnisite ve Çok Kültürlülük Sosyolojisi | Örgüt Kültürü | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi:

Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2374-2401

Belge Tipi:

Makale

Yayın Tarihi:

10/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001329577

pISSN:

1304-5318

Faith-based civil society organizations

emotional labor

emotional burnout

affective commitment.inanç temelli sivil toplum örgütleri

duygusal emek

duygusal tükenme

duygusal bağlılık

Sayı

Makale detayları

Yazarlar: Haydar Baki Doğan

Yayıncı: Çanakkale Onsekiz Mart University

Ana Başlıklar: Göç | Etnisite ve Çok Kültürlülük Sosyolojisi | Örgüt Kültürü | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi: Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2374-2401

Belge Tipi: Makale

Yayın Tarihi: 10/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001329577

pISSN: 1304-5318

Sayı

Yazarlar:

Haydar Baki Doğan

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Göç | Etnisite ve Çok Kültürlülük Sosyolojisi | Örgüt Kültürü | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi:

Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2374-2401

Belge Tipi:

Makale

Yayın Tarihi:

10/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001329577

pISSN:

1304-5318