A Focus Group Study on Emotional Labor Experiences of Nurses

Berkin Hanaylı

Makale detayları

A Focus Group Study on Emotional Labor Experiences of Nurses

Yazarlar:

Berkin Hanaylı

Yayıncı:

Anadolu University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Anadolu Üniversitesi Sosyal Bilimler Dergisi Vol.25 Issue 1, pp.271-294

Belge Tipi:

Makale

Yayın Tarihi:

3/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001343130

pISSN:

2667-8683

Anahtar kelimeler:

Özet:

 This study examines how nurseswhose profession places significant importance on the concept of emotional laborperceive emotional labor and its role in their professional lives, as well as how they experience this phenomenon. A focus group interview was conducted with eight nurses working in the province of Aydın. The findings reveal that emotional labor holds a central significance in the professional practices of nurses. Participants associated the concept of emotional labor with themes such as empathy, reliability, responsibility, and optimism. When asked which dimensions of emotional labor they exhibited, participants reported displaying all dimensions. Positive effects of emotional labor include job satisfaction, motivation, trust-based relationships, collaboration and teamwork, patient adherence to treatment and recovery processes, family satisfaction, and professional competence. Examining the negative effects of emotional labor on nurses revealed challenges such as stress, burnout, professional dissatisfaction, psychological strain, and physical fatigue. Participants stated that they resorted to various personal and institutional resourcessuch as personal development and training programs, psychological support and counseling, social support, physical activity, rest and relaxation techniques, and professional guidanceto overcome challenges related to emotional labor. They emphasized that these supports play an important role in enhancing nurses emotional resilience. Additionally, strategies for coping with emotional labor and maintaining motivation include recalling the meaning and value of the profession, using positive thinking and affirmation techniques, participating in social activities, allocating time for oneself, engaging in hobbies, performing physical activity and exercise, applying rest and relaxation techniques, and building strong relationships with team members.

 This study examines how nurseswhose profession places significant importance on the concept of emotional laborperceive emotional labor and its role in their professional lives, as well as how they experience this phenomenon. A focus group interview was conducted with eight nurses working in the province of Aydın. The findings reveal that emotional labor holds a central significance in the professional practices of nurses. Participants associated the concept of emotional labor with themes such as empathy, reliability, responsibility, and optimism. When asked which dimensions of emotional labor they exhibited, participants reported displaying all dimensions. Positive effects of emotional labor include job satisfaction, motivation, trust-based relationships, collaboration and teamwork, patient adherence to treatment and recovery processes, family satisfaction, and professional competence. Examining the negative effects of emotional labor on nurses revealed challenges such as stress, burnout, professional dissatisfaction, psychological strain, and physical fatigue. Participants stated that they resorted to various personal and institutional resourcessuch as personal development and training programs, psychological support and counseling, social support, physical activity, rest and relaxation techniques, and professional guidanceto overcome challenges related to emotional labor. They emphasized that these supports play an important role in enhancing nurses emotional resilience. Additionally, strategies for coping with emotional labor and maintaining motivation include recalling the meaning and value of the profession, using positive thinking and affirmation techniques, participating in social activities, allocating time for oneself, engaging in hobbies, performing physical activity and exercise, applying rest and relaxation techniques, and building strong relationships with team members.

 This study examines how nurseswhose profession places significant importance on the concept of emotional laborperceive emotional labor and its role in their professional lives, as well as how they experience this phenomenon. A focus group interview was conducted with eight nurses working in the province of Aydın. The findings reveal that emotional labor holds a central significance in the professional practices of nurses. Participants associated the concept of emotional labor with themes such as empathy, reliability, responsibility, and optimism. When asked which dimensions of emotional labor they exhibited, participants reported displaying all dimensions. Positive effects of emotional labor include job satisfaction, motivation, trust-based relationships, collaboration and teamwork, patient adherence to treatment and recovery processes, family satisfaction, and professional competence. Examining the negative effects of emotional labor on nurses revealed challenges such as stress, burnout, professional dissatisfaction, psychological strain, and physical fatigue. Participants stated that they resorted to various personal and institutional resourcessuch as personal development and training programs, psychological support and counseling, social support, physical activity, rest and relaxation techniques, and professional guidanceto overcome challenges related to emotional labor. They emphasized that these supports play an important role in enhancing nurses emotional resilience. Additionally, strategies for coping with emotional labor and maintaining motivation include recalling the meaning and value of the profession, using positive thinking and affirmation techniques, participating in social activities, allocating time for oneself, engaging in hobbies, performing physical activity and exercise, applying rest and relaxation techniques, and building strong relationships with team members.

 Bu çalışma, duygusal emek kavramının mesleklerinde önemli bir yere sahip olduğu hemşirelerin duygusal emek kavramını mesleki yaşamlarındaki rolüyle birlikte nasıl algıladıklarını ve bu deneyimi nasıl yaşadıklarını derinlemesine incelemeyi amaçlamaktadır. Çalışma kapsamında, Aydın ilinde görev yapan sekiz hemşire ile bir odak grup görüşmesi gerçekleştirilmiştir. Elde edilen bulgular, duygusal emeğin hemşirelerin mesleki uygulamalarında merkezi bir öneme sahip olduğunu ortaya koymaktadır. Katılımcılar, duygusal emek kavramını empati, güvenilirlik, sorumluluk ve iyimserlik gibi kavramlarla ilişkilendirmişlerdir. Katılımcılara duygusal emeğin hangi boyutlarını sergiledikleri sorulduğunda, tüm boyutlarını sergiledikleri tespit edilmiştir. Duygusal emeğin olumlu etkileri arasında iş tatmini, motivasyon, güvene dayalı ilişkiler, iş birliği ve ekip çalışması, hastaların tedaviye uyumu ve iyileşme süreçleri, aile memnuniyeti ve mesleki yetkinlik yer almaktadır. Duygusal emeğin hemşireler üzerindeki olumsuz etkileri incelendiğinde, yaşanan zorluklar arasında stres, tükenmişlik, mesleki tatminsizlik, psikolojik yıpranma ve fiziksel yorgunluk yer almaktadır. Katılımcılar, duygusal emekle ilgili zorlukların üstesinden gelmek için kişisel gelişim ve eğitim programları, psikolojik destek ve danışmanlık, sosyal destek, fiziksel aktivite, dinlenme ve rahatlama teknikleri ile mesleki rehberlik gibi çeşitli kişisel ve kurumsal kaynaklara başvurduklarını ve bu desteklerin hemşirelerin duygusal dayanıklılığını artırmada önemli bir rol oynadığını ifade etmişlerdir. Bunun yanı sıra, duygusal emekle başa çıkma ve motivasyon stratejileri arasında mesleğin anlamını ve değerini hatırlamak, pozitif düşünme ve olumlama tekniklerini kullanmak, sosyal aktivitelere katılmak, kendine zaman ayırmak, hobilerle meşgul olmak, fiziksel aktivite ve egzersiz yapmak, dinlenme ve rahatlama tekniklerini uygulamak ve ekip arkadaşlarıyla güçlü ilişkiler kurmak önemli bir yer tutmaktadır.

Makale detayları

A Focus Group Study on Emotional Labor Experiences of Nurses

Yazarlar:

Berkin Hanaylı

Yayıncı:

Anadolu University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Anadolu Üniversitesi Sosyal Bilimler Dergisi Vol.25 Issue 1, pp.271-294

Belge Tipi:

Makale

Yayın Tarihi:

3/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001343130

pISSN:

2667-8683

Emotional Labor

Nurse

Focus GroupDuygusal Emek

Hemşire

Odak Grup

Sayı

Makale detayları

A Focus Group Study on Emotional Labor Experiences of Nurses

Yazarlar: Berkin Hanaylı

Yayıncı: Anadolu University

Ana Başlıklar: Örgütsel Davranış

Dergi: Anadolu Üniversitesi Sosyal Bilimler Dergisi Vol.25 Issue 1, pp.271-294

Belge Tipi: Makale

Yayın Tarihi: 3/2025

Belge Dili: Türkçe

Document ID (Org No.): 2001343130

pISSN: 2667-8683

Emotional Labor

Nurse

Focus GroupDuygusal Emek

Hemşire

Odak Grup

Sayı

Yazarlar:

Berkin Hanaylı

Yayıncı:

Anadolu University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Anadolu Üniversitesi Sosyal Bilimler Dergisi Vol.25 Issue 1, pp.271-294

Belge Tipi:

Makale

Yayın Tarihi:

3/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001343130

pISSN:

2667-8683