Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution

Onur Ünlü; Senay Yürür; Sevim Gezegen Ünlü

Makale detayları

Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution

Yazarlar:

Onur Ünlü | Senay Yürür | Sevim Gezegen Ünlü

Yayıncı:

Ege University

Ana Başlıklar:

İşletme

Dergi:

Ege Akademik Bakış Dergisi Vol.23 Issue 1, pp.43-58

Belge Tipi:

Makale

Yayın Tarihi:

1/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001281758

pISSN:

1303-099X

Anahtar kelimeler:

Özet:

 This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization hospital and with three agents: manager, employee hospital hostesses and customer patientspatients relatives. In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal job description, customer satisfaction policies and informal organization designs norms directing the related job descriptions. The agents of this conformity play an active role in the reproduction and continuity of normative role of the gender context on behavior and gender-based inequalities. This study intends to overcome the limitations of Hochschilds emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.

 This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization hospital and with three agents: manager, employee hospital hostesses and customer patientspatients relatives. In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal job description, customer satisfaction policies and informal organization designs norms directing the related job descriptions. The agents of this conformity play an active role in the reproduction and continuity of normative role of the gender context on behavior and gender-based inequalities. This study intends to overcome the limitations of Hochschilds emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.

 This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization hospital and with three agents: manager, employee hospital hostesses and customer patientspatients relatives. In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal job description, customer satisfaction policies and informal organization designs norms directing the related job descriptions. The agents of this conformity play an active role in the reproduction and continuity of normative role of the gender context on behavior and gender-based inequalities. This study intends to overcome the limitations of Hochschilds emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.

 This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization hospital and with three agents: manager, employee hospital hostesses and customer patientspatients relatives. In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal job description, customer satisfaction policies and informal organization designs norms directing the related job descriptions. The agents of this conformity play an active role in the reproduction and continuity of normative role of the gender context on behavior and gender-based inequalities. This study intends to overcome the limitations of Hochschilds emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.

Makale detayları

Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution

Yazarlar:

Onur Ünlü | Senay Yürür | Sevim Gezegen Ünlü

Yayıncı:

Ege University

Ana Başlıklar:

İşletme

Dergi:

Ege Akademik Bakış Dergisi Vol.23 Issue 1, pp.43-58

Belge Tipi:

Makale

Yayın Tarihi:

1/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001281758

pISSN:

1303-099X

Context

Gender

Emotional Labor

Norm

Conformity

Sayı

Makale detayları

Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution

Yazarlar: Onur Ünlü | Senay Yürür | Sevim Gezegen Ünlü

Yayıncı: Ege University

Ana Başlıklar: İşletme

Dergi: Ege Akademik Bakış Dergisi Vol.23 Issue 1, pp.43-58

Belge Tipi: Makale

Yayın Tarihi: 1/2023

Belge Dili: İngilizce

Document ID (Org No.): 2001281758

pISSN: 1303-099X

Context

Gender

Emotional Labor

Norm

Conformity

Sayı

Yazarlar:

Onur Ünlü | Senay Yürür | Sevim Gezegen Ünlü

Yayıncı:

Ege University

Ana Başlıklar:

İşletme

Dergi:

Ege Akademik Bakış Dergisi Vol.23 Issue 1, pp.43-58

Belge Tipi:

Makale

Yayın Tarihi:

1/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001281758

pISSN:

1303-099X