CLASSIFICATION OF PUBLIC AND PRIVATE HOSPITALS IN IRAQ IN TERMS OF HEALTH SERVICES QUALITY

Yener Altun; Ayad Faisal Issa; Rizgar Maghdid Ahmed

Makale detayları

CLASSIFICATION OF PUBLIC AND PRIVATE HOSPITALS IN IRAQ IN TERMS OF HEALTH SERVICES QUALITY

Yazarlar:

Yener Altun | Ayad Faisal Issa | Rizgar Maghdid Ahmed

Yayıncı:

Van Yuzuncu Yıl University

Ana Başlıklar:

İşletme

Dergi:

Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.9 Issue 17, pp.1-20

Belge Tipi:

Makale

Yayın Tarihi:

6/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001321620

pISSN:

2651-3943

Anahtar kelimeler:

Özet:

 Health services quality has been the most important criteria of judging. In a health system, public and private sectors provide services and typically have been effective in promoting health services quality of community. The aim of this study is to classification public and private hospitals in Erbil province, Iraq, in terms of health services quality. This study includes a quantitative cross-sectional questionnaire based on the SERVQUAL dimensional model. In 2020, 370 questionnaire forms were distributed to patients by random stratified sampling method in all departments of 11 different hospitals, including public and private hospitals in Erbil. Data were analyzed by IBM  SPSS software version 25 by using factor analysis and discriminant analysis with ROC curve to evaluate the model. In public and private hospital, the factor analysis identified seven factors accounting for 64 of the total variance. It is seen that the correct classification rate of discriminant analysis is 78.1, public and private hospitals are distinguish from each other. As a result of the analysis, the discriminatory model of the ROC curve criterion and the AUC value of the area under the ROC curve were obtained as 0.863, which means that the diagnostic test carries excellent discrimination. The variables X1: Modern equipment in the hospital, X7: The hospital staff get things done the first time and X8: Providing timely services are the most important and influential variables between the factor analysis and discriminant analysis for the patient satisfaction. As a result, it can be said that there is a significant difference between public and private hospitals.

 Health services quality has been the most important criteria of judging. In a health system, public and private sectors provide services and typically have been effective in promoting health services quality of community. The aim of this study is to classification public and private hospitals in Erbil province, Iraq, in terms of health services quality. This study includes a quantitative cross-sectional questionnaire based on the SERVQUAL dimensional model. In 2020, 370 questionnaire forms were distributed to patients by random stratified sampling method in all departments of 11 different hospitals, including public and private hospitals in Erbil. Data were analyzed by IBM  SPSS software version 25 by using factor analysis and discriminant analysis with ROC curve to evaluate the model. In public and private hospital, the factor analysis identified seven factors accounting for 64 of the total variance. It is seen that the correct classification rate of discriminant analysis is 78.1, public and private hospitals are distinguish from each other. As a result of the analysis, the discriminatory model of the ROC curve criterion and the AUC value of the area under the ROC curve were obtained as 0.863, which means that the diagnostic test carries excellent discrimination. The variables X1: Modern equipment in the hospital, X7: The hospital staff get things done the first time and X8: Providing timely services are the most important and influential variables between the factor analysis and discriminant analysis for the patient satisfaction. As a result, it can be said that there is a significant difference between public and private hospitals.

 Health services quality has been the most important criteria of judging. In a health system, public and private sectors provide services and typically have been effective in promoting health services quality of community. The aim of this study is to classification public and private hospitals in Erbil province, Iraq, in terms of health services quality. This study includes a quantitative cross-sectional questionnaire based on the SERVQUAL dimensional model. In 2020, 370 questionnaire forms were distributed to patients by random stratified sampling method in all departments of 11 different hospitals, including public and private hospitals in Erbil. Data were analyzed by IBM  SPSS software version 25 by using factor analysis and discriminant analysis with ROC curve to evaluate the model. In public and private hospital, the factor analysis identified seven factors accounting for 64 of the total variance. It is seen that the correct classification rate of discriminant analysis is 78.1, public and private hospitals are distinguish from each other. As a result of the analysis, the discriminatory model of the ROC curve criterion and the AUC value of the area under the ROC curve were obtained as 0.863, which means that the diagnostic test carries excellent discrimination. The variables X1: Modern equipment in the hospital, X7: The hospital staff get things done the first time and X8: Providing timely services are the most important and influential variables between the factor analysis and discriminant analysis for the patient satisfaction. As a result, it can be said that there is a significant difference between public and private hospitals.

 Sağlık hizmetlerinin kalitesi, değerlendirmenin en önemli kriteri olmuştur. Bir sağlık sisteminde, kamu ve özel sektör hizmet sağlar ve genellikle toplumun sağlık hizmetlerinin kalitesini yükseltmede etkili olmuştur. Bu çalışmanın amacı, Irakın Erbil ilinde bulunan kamu ve özel hastaneleri sağlık hizmetleri kalitesi açısından sınıflandırmaktır. Bu çalışma, SERVQUAL boyutsal modele dayalı niceleyici kesitsel bir anket içermektedir. 2020 yılında Erbil ilinde kamu ve özel hastaneler de dâhil olmak üzere 11 farklı hastanenin tüm bölümlerinde 370 anket formu rastgele tabakalı örnekleme yöntemi ile hastalara dağıtılmıştır. Veriler, modeli değerlendirmek için faktör analizi ve ROC eğrisi ile diskriminant analizi kullanılarak IBM  SPSS 25 istatiksel analiz programı ile analiz edilmiştir. Kamu ve özel hastanelerde faktör analizi, toplam varyansın  64ünü oluşturan yedi faktör tanımlamıştır. Diskriminant analizinin doğru sınıflandırma oranı  78.1 olduğu, kamu hastaneleri ile özel hastaneleri birbirinden ayrıldığı görülmektedir. Analiz sonucunda, ROC eğrisi kriterinin ayırt edici modeli ve ROC eğrisi altındaki alanın AUC değeri 0.863 olarak elde edildi, bu da tanısal testin olağanüstü ayrımcılık taşıdığı anlamına gelmektedir. Değişkenler X1: Hastanedeki modern donanım, X7: Hastane personelinin işlerini ilk anda yapılması ve X8: Hizmetlerin zamanında sağlanması hasta memnuniyeti için faktör analizi ile diskriminant analizi arasında en önemli ve etkili değişkenlerdir. Sonuç olarak kamu ve özel hastaneler arasında anlamlı bir fark olduğu söylenebilir.

Makale detayları

CLASSIFICATION OF PUBLIC AND PRIVATE HOSPITALS IN IRAQ IN TERMS OF HEALTH SERVICES QUALITY

Yazarlar:

Yener Altun | Ayad Faisal Issa | Rizgar Maghdid Ahmed

Yayıncı:

Van Yuzuncu Yıl University

Ana Başlıklar:

İşletme

Dergi:

Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.9 Issue 17, pp.1-20

Belge Tipi:

Makale

Yayın Tarihi:

6/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001321620

pISSN:

2651-3943

Discriminant analysis

Factor analysis

Patient

Private hospital

Public hospital

ROC curves

Service qualityDiskriminant analizi

Faktör analizi

Hasta

Özel hastane

Devlet hastanesi

ROC eğrileri

Hizmet kalitesi

Sayı

Makale detayları

Yazarlar: Yener Altun | Ayad Faisal Issa | Rizgar Maghdid Ahmed

Yayıncı: Van Yuzuncu Yıl University

Ana Başlıklar: İşletme

Dergi: Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.9 Issue 17, pp.1-20

Belge Tipi: Makale

Yayın Tarihi: 6/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001321620

pISSN: 2651-3943

Sayı

Yazarlar:

Yener Altun | Ayad Faisal Issa | Rizgar Maghdid Ahmed

Yayıncı:

Van Yuzuncu Yıl University

Ana Başlıklar:

İşletme

Dergi:

Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.9 Issue 17, pp.1-20

Belge Tipi:

Makale

Yayın Tarihi:

6/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001321620

pISSN:

2651-3943