THE EMOTIONAL INTELLIGENCE LEVEL OF MANAGERS IN HEALTH INSTITUTIONS ON THE MOTIVATION OF EMPLOYEES: PRIVATE HOSPITALS EXAMPLE

Ali Özcan; Duygu Sena Doğan; Fatih Mehmet Bulut; Sedef Türkmen

Makale detayları

THE EMOTIONAL INTELLIGENCE LEVEL OF MANAGERS IN HEALTH INSTITUTIONS ON THE MOTIVATION OF EMPLOYEES: PRIVATE HOSPITALS EXAMPLE

Yazarlar:

Ali Özcan | Duygu Sena Doğan | Fatih Mehmet Bulut | Sedef Türkmen

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Sağlık Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2013-2038

Belge Tipi:

Makale

Yayın Tarihi:

10/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001329562

pISSN:

1304-5318

Anahtar kelimeler:

Özet:

 In the 21st century, with changing and evolving conditions, the understanding of management has also shifted. The classical approach, where employees were strictly supervised and expected to work like machines, has been replaced by a more human-centered approach that considers employees feelings and thoughts. As a result, the importance of emotional intelligence in the workplace has gained recognition. Particularly in labor-intensive sectors such as healthcare institutions, considering human emotions like empathy, understanding, and motivation has become crucial. Employees are no longer just expected to perform tasks but are instead led by a more human-oriented leadership style that takes into account their own and others emotions. This shift is especially prominent in healthcare organizations, where the emotional state and motivation of employees are critical for providing high-quality service. Our research was conducted with 218 healthcare workers employed in various private hospitals in Istanbul. To assess participants emotional intelligence levels, we used the Emotional Intelligence Scale, and to measure their motivation, we applied the Work Motivation Scale. The study examines how the sub-dimensions of emotional intelligence, including emotional awareness, emotional facilitation, and emotional regulation, influence both intrinsic and extrinsic motivation. According to the results, there is a significant relationship between emotional intelligence and employee motivation in healthcare institutions. Sub-dimensions such as emotional awareness, facilitation, and regulation positively impact both intrinsic and extrinsic motivation. These findings suggest that emphasizing the role of emotional intelligence in the workplace and developing both managers and employees in this area can be an essential tool for increasing motivation. Emotional intelligence significantly affects employee satisfaction, success, and performance in the workplace.

 In the 21st century, with changing and evolving conditions, the understanding of management has also shifted. The classical approach, where employees were strictly supervised and expected to work like machines, has been replaced by a more human-centered approach that considers employees feelings and thoughts. As a result, the importance of emotional intelligence in the workplace has gained recognition. Particularly in labor-intensive sectors such as healthcare institutions, considering human emotions like empathy, understanding, and motivation has become crucial. Employees are no longer just expected to perform tasks but are instead led by a more human-oriented leadership style that takes into account their own and others emotions. This shift is especially prominent in healthcare organizations, where the emotional state and motivation of employees are critical for providing high-quality service. Our research was conducted with 218 healthcare workers employed in various private hospitals in Istanbul. To assess participants emotional intelligence levels, we used the Emotional Intelligence Scale, and to measure their motivation, we applied the Work Motivation Scale. The study examines how the sub-dimensions of emotional intelligence, including emotional awareness, emotional facilitation, and emotional regulation, influence both intrinsic and extrinsic motivation. According to the results, there is a significant relationship between emotional intelligence and employee motivation in healthcare institutions. Sub-dimensions such as emotional awareness, facilitation, and regulation positively impact both intrinsic and extrinsic motivation. These findings suggest that emphasizing the role of emotional intelligence in the workplace and developing both managers and employees in this area can be an essential tool for increasing motivation. Emotional intelligence significantly affects employee satisfaction, success, and performance in the workplace.

 In the 21st century, with changing and evolving conditions, the understanding of management has also shifted. The classical approach, where employees were strictly supervised and expected to work like machines, has been replaced by a more human-centered approach that considers employees feelings and thoughts. As a result, the importance of emotional intelligence in the workplace has gained recognition. Particularly in labor-intensive sectors such as healthcare institutions, considering human emotions like empathy, understanding, and motivation has become crucial. Employees are no longer just expected to perform tasks but are instead led by a more human-oriented leadership style that takes into account their own and others emotions. This shift is especially prominent in healthcare organizations, where the emotional state and motivation of employees are critical for providing high-quality service. Our research was conducted with 218 healthcare workers employed in various private hospitals in Istanbul. To assess participants emotional intelligence levels, we used the Emotional Intelligence Scale, and to measure their motivation, we applied the Work Motivation Scale. The study examines how the sub-dimensions of emotional intelligence, including emotional awareness, emotional facilitation, and emotional regulation, influence both intrinsic and extrinsic motivation. According to the results, there is a significant relationship between emotional intelligence and employee motivation in healthcare institutions. Sub-dimensions such as emotional awareness, facilitation, and regulation positively impact both intrinsic and extrinsic motivation. These findings suggest that emphasizing the role of emotional intelligence in the workplace and developing both managers and employees in this area can be an essential tool for increasing motivation. Emotional intelligence significantly affects employee satisfaction, success, and performance in the workplace.

 21. yüzyılda değişen ve gelişen koşullarla beraber yönetim anlayışı da değişikliğe uğramıştır. Klasik yönetimdeki gibi çalışanları sıkı bir denetim ile çalıştıran, onların makine gibi eksiksiz çalışmasını bekleyen anlayış, çalışanların da duygu ve düşüncelerini göz önünde bulunduran insan odaklı bir anlayışa yerini bırakmıştır. İnsan odaklı olunmasının neticesinde duygusal zekanın iş yaşamındaki önemi anlaşılmaya başlanmıştır. Özellikle sağlık kuruluşları gibi emek yoğun kuruluşlarda empati, anlayış, motivasyon gibi insani duyguları gözetmek önem arz etmektedir. Artık çalışanların sadece işlerini yapmaları beklenmemekte, aynı zamanda hem kendilerinin hem de birbirlerinin duygu ve düşüncelerini göz önünde bulundurularak daha insan odaklı bir liderlik anlayışı benimsenmektedir. Bu değişim, özellikle sağlık kuruluşları gibi emek yoğun sektörlerde daha belirgin hale gelmiştir. Sağlık kurumlarında, çalışanların duygusal durumları ve motivasyonları, kaliteli hizmet sunumunda kritik bir rol oynamaktadır. Bu amaçla, araştırmamız İstanbulda bulunan çeşitli özel hastanelerde görev yapan 218 sağlık çalışanı ile yapılmış olup, katılımcıların duygusal zeka seviyelerini ölçmek için Duygusal Zeka Ölçeği, ve katılımcıların motivasyonunu ölçmek için İş Motivasyonu Ölçeği kullanılmıştır. Duygusal zekanın alt boyutları olan duygusal farkındalık, duygusal kolaylaştırma ve duygusal düzenlemenin yani çalışanların duygusal zeka durumunun, içsel ve dışsal motivasyonlarına etkisini incelemektedir. Araştırma sonuçlarına göre, duygusal zeka ile sağlık kurumlarındaki çalışanların motivasyonu arasında anlamlı bir ilişki saptanmıştır. Duygusal farkındalık, duygusal kolaylaştırma ve duygusal düzenleme gibi alt boyutlar, çalışanların hem içsel hem de dışsal motivasyonlarını olumlu yönde etkilemektedir. Bu bulgular, iş dünyasında duygusal zekanın işlevselliğini vurgulayarak, yöneticilerin ve çalışanların bu konuda gelişim sağlamalarının motivasyonlarını artırmada önemli bir araç olabileceğini göstermektedir. Duygusal zekanın, iş yaşamındaki başarı ve performansın yanı sıra çalışanların memnuniyeti üzerinde de belirgin bir etkisi olduğu ortaya çıkmıştır.

Makale detayları

THE EMOTIONAL INTELLIGENCE LEVEL OF MANAGERS IN HEALTH INSTITUTIONS ON THE MOTIVATION OF EMPLOYEES: PRIVATE HOSPITALS EXAMPLE

Yazarlar:

Ali Özcan | Duygu Sena Doğan | Fatih Mehmet Bulut | Sedef Türkmen

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Sağlık Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2013-2038

Belge Tipi:

Makale

Yayın Tarihi:

10/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001329562

pISSN:

1304-5318

Emotional intelligence

management in healthcare institutions

motivationDuygusal zeka

sağlık kurumlarında yönetim

motivasyon

Sayı

Makale detayları

THE EMOTIONAL INTELLIGENCE LEVEL OF MANAGERS IN HEALTH INSTITUTIONS ON THE MOTIVATION OF EMPLOYEES: PRIVATE HOSPITALS EXAMPLE

Yazarlar: Ali Özcan | Duygu Sena Doğan | Fatih Mehmet Bulut | Sedef Türkmen

Yayıncı: Çanakkale Onsekiz Mart University

Ana Başlıklar: Sağlık Politikası

Dergi: Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2013-2038

Belge Tipi: Makale

Yayın Tarihi: 10/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001329562

pISSN: 1304-5318

Emotional intelligence

management in healthcare institutions

motivationDuygusal zeka

sağlık kurumlarında yönetim

motivasyon

Sayı

Yazarlar:

Ali Özcan | Duygu Sena Doğan | Fatih Mehmet Bulut | Sedef Türkmen

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Sağlık Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.22 Issue 54, pp.2013-2038

Belge Tipi:

Makale

Yayın Tarihi:

10/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001329562

pISSN:

1304-5318