PERFORMANCE OF CENTRAL PHYSICIAN APPOINTMENT SYSTEM, AN E-HEALTH APPLICATION, IN TRAINING AND RESEARCH HOSPITALS: THE CASE OF LEVEL-1 REGIONS OF TÜRKİYE

Neslihan Akın Özdemir

Makale detayları

PERFORMANCE OF CENTRAL PHYSICIAN APPOINTMENT SYSTEM, AN E-HEALTH APPLICATION, IN TRAINING AND RESEARCH HOSPITALS: THE CASE OF LEVEL-1 REGIONS OF TÜRKİYE

Yazarlar:

Neslihan Akın Özdemir

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Araştırma | Bilim ve Teknoloji Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.23 Issue 55, pp.280-309

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001339677

pISSN:

1304-5318

Anahtar kelimeler:

Özet:

 In our country, the Central Physician Appointment System MHRS is an innovation brought by Industry 4.0 and digitalization. Thanks to MHRS, citizens can make an appointment with the hospital and physician of their choice, from hospitals affiliated to the Ministry of Health, oral and dental health centers and family physicians, by calling Alo182, on the web or from the MHRS mobile application. The aim of the current study was to evaluate the MHRS performances of training and research hospitals operating in Level 1 regions according to the classification of statistical regional units in Türkiye. For this purpose, 4 criteria were determined and criterion weights were obtained using the Entropy method. The four criteria used in the study are as follows: opened capacity rate, appointment occupancy rate, realization rate and appointment examination rate. The training and research hospitals in each region are ranked within their own regions according to their performance scores using the TOPSIS method. Istanbul Bakirkoy Prof. Dr. Mazhar Osman Mental Health and Nervous Diseases, Izmir Dr. Suat Seren Chest Diseases and Surgery, Kocaeli Derince, Konya, Antalya and, Giresun University Gynecology and Obstetrics and Pediatrics training and research hospitals were determined as the health institutions with the highest MHRS performance within their own regions. When the 58 decision points are taken into consideration, the mentioned health institutions are among the top 10 health institutions when evaluated in terms of the appointment examination rate criterion. Antalya Alanya Alaaddin Keykubat University and Bolu Abant İzzet Baysal University İzzet Baysal training and research hospitals are the health institutions with the lowest MHRS performance in their regions. When the mentioned health institutions are evaluated in terms of the realization rate criterion considering 58 decision points, they are among the last 5 health institutions.

 In our country, the Central Physician Appointment System MHRS is an innovation brought by Industry 4.0 and digitalization. Thanks to MHRS, citizens can make an appointment with the hospital and physician of their choice, from hospitals affiliated to the Ministry of Health, oral and dental health centers and family physicians, by calling Alo182, on the web or from the MHRS mobile application. The aim of the current study was to evaluate the MHRS performances of training and research hospitals operating in Level 1 regions according to the classification of statistical regional units in Türkiye. For this purpose, 4 criteria were determined and criterion weights were obtained using the Entropy method. The four criteria used in the study are as follows: opened capacity rate, appointment occupancy rate, realization rate and appointment examination rate. The training and research hospitals in each region are ranked within their own regions according to their performance scores using the TOPSIS method. Istanbul Bakirkoy Prof. Dr. Mazhar Osman Mental Health and Nervous Diseases, Izmir Dr. Suat Seren Chest Diseases and Surgery, Kocaeli Derince, Konya, Antalya and, Giresun University Gynecology and Obstetrics and Pediatrics training and research hospitals were determined as the health institutions with the highest MHRS performance within their own regions. When the 58 decision points are taken into consideration, the mentioned health institutions are among the top 10 health institutions when evaluated in terms of the appointment examination rate criterion. Antalya Alanya Alaaddin Keykubat University and Bolu Abant İzzet Baysal University İzzet Baysal training and research hospitals are the health institutions with the lowest MHRS performance in their regions. When the mentioned health institutions are evaluated in terms of the realization rate criterion considering 58 decision points, they are among the last 5 health institutions.

 In our country, the Central Physician Appointment System MHRS is an innovation brought by Industry 4.0 and digitalization. Thanks to MHRS, citizens can make an appointment with the hospital and physician of their choice, from hospitals affiliated to the Ministry of Health, oral and dental health centers and family physicians, by calling Alo182, on the web or from the MHRS mobile application. The aim of the current study was to evaluate the MHRS performances of training and research hospitals operating in Level 1 regions according to the classification of statistical regional units in Türkiye. For this purpose, 4 criteria were determined and criterion weights were obtained using the Entropy method. The four criteria used in the study are as follows: opened capacity rate, appointment occupancy rate, realization rate and appointment examination rate. The training and research hospitals in each region are ranked within their own regions according to their performance scores using the TOPSIS method. Istanbul Bakirkoy Prof. Dr. Mazhar Osman Mental Health and Nervous Diseases, Izmir Dr. Suat Seren Chest Diseases and Surgery, Kocaeli Derince, Konya, Antalya and, Giresun University Gynecology and Obstetrics and Pediatrics training and research hospitals were determined as the health institutions with the highest MHRS performance within their own regions. When the 58 decision points are taken into consideration, the mentioned health institutions are among the top 10 health institutions when evaluated in terms of the appointment examination rate criterion. Antalya Alanya Alaaddin Keykubat University and Bolu Abant İzzet Baysal University İzzet Baysal training and research hospitals are the health institutions with the lowest MHRS performance in their regions. When the mentioned health institutions are evaluated in terms of the realization rate criterion considering 58 decision points, they are among the last 5 health institutions.

 Günümüzde pek çok insan, sorunlarını çözerken dijital teknolojileri kullanmayı tercih etmektedirler. Sağlık sorunları da bu sorunlardan biridir. Tüm dünyada olduğu gibi ülkemizde de dijital teknolojilerin gelişmesiyle sağlık alanında alınan hizmetlerde ciddi bir dönüşüm yaşanmaktadır. Ülkemizde Merkezi Hekim Randevu Sistemi MHRS de Endüstri 4.0 ve dijitaleşmenin getirdiği bir yeniliktir. MHRS sayesinde vatandaşlar Sağlık Bakanlığına bağlı hastaneler ile ağız ve diş sağlığı merkezleri ve aile hekimlerinden Alo182yi arayarak, web üzerinden ya da MHRS mobil uygulamasından kendilerine istedikleri hastane ve hekimden randevu alabilmektedir. Mevcut çalışmada Türkiyede istatistiki bölge birimleri sınıflamasına göre Düzey 1 bölgelerinde faaliyet gösteren eğitim ve araştırma hastanelerinin MHRS performanslarının değerlendirilmesi amaçlanmıştır. Bu amaca yönelik olarak 4 kriter belirlenmiş ve Entropi yöntemiyle kriter ağırlıkları elde edilmiştir. Çalışmada kullanılan 4 kriter şöyledir: açılan kapasite oranı, randevu doluluk oranı, gerçekleşme oranı ve randevu muayene oranıdır. Her bir bölgede yer alan eğitim ve araştırma hastaneleri TOPSIS yöntemi kullanılarak performans puanına göre kendi bölgeleri içinde sıralanmıştır. İstanbul bölgesinde İstanbul Bakırköy Prof. Dr. Mazhar Osman Ruh Sağlığı ve Sinir Hastalıkları E.A.H., Ege bölgesinde İzmir Dr. Suat Seren Göğüs Hastalıkları ve Cerrahisi E.A.H., Doğu Marmara bölgesinde Kocaeli Derince E.A.H., Batı Anadolu bölgesinde Konya E.A.H., Akdeniz bölgesinde Antalya E.A.H. ve Doğu Karadeniz bölgesinde Giresun Üniversitesi Kadın Doğum ve Çocuk Hastalıkları E.A.H. kendi bölgeleri içerisinde MHRS performansı en yüksek olduğu sağlık kuruluşları olarak belirlenmiştir. Bahsedilen sağlık kuruluşları 58 karar noktası dikkate alındığında randevu muayene oranı kriteri açısından değerlendirildiğinde ilk 10 sağlık kuruluşu içerisinde yer almaktadırlar. Akdeniz bölgesinde Antalya Alanya Alaaddin Keykubat Üniversitesi E.A.H. ve Doğu Marmara bölgesinde Bolu Abant İzzet Baysal Üniversitesi İzzet Baysal E.A.H. kendi bölgeleri içerisinde MHRS performansı en düşük olduğu sağlık kuruluşlarıdır. Bahsedilen sağlık kuruluşları 58 karar noktası dikkate alındığında gerçekleşme oranı kriteri açısından değerlendirildiğinde son 5 sağlık kuruluşu içerisinde yer almaktadırlar.

Makale detayları

PERFORMANCE OF CENTRAL PHYSICIAN APPOINTMENT SYSTEM, AN E-HEALTH APPLICATION, IN TRAINING AND RESEARCH HOSPITALS: THE CASE OF LEVEL-1 REGIONS OF TÜRKİYE

Yazarlar:

Neslihan Akın Özdemir

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Araştırma | Bilim ve Teknoloji Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.23 Issue 55, pp.280-309

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001339677

pISSN:

1304-5318

Industry 4.0

DigitalizationEndüstri 4.0

Dijitalleşme

MHRS.

Sayı

Makale detayları

PERFORMANCE OF CENTRAL PHYSICIAN APPOINTMENT SYSTEM, AN E-HEALTH APPLICATION, IN TRAINING AND RESEARCH HOSPITALS: THE CASE OF LEVEL-1 REGIONS OF TÜRKİYE

Yazarlar: Neslihan Akın Özdemir

Yayıncı: Çanakkale Onsekiz Mart University

Ana Başlıklar: Araştırma | Bilim ve Teknoloji Politikası

Dergi: Yönetim Bilimleri Dergisi Vol.23 Issue 55, pp.280-309

Belge Tipi: Makale

Yayın Tarihi: 1/2025

Belge Dili: Türkçe

Document ID (Org No.): 2001339677

pISSN: 1304-5318

Industry 4.0

DigitalizationEndüstri 4.0

Dijitalleşme

MHRS.

Sayı

Yazarlar:

Neslihan Akın Özdemir

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Araştırma | Bilim ve Teknoloji Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.23 Issue 55, pp.280-309

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001339677

pISSN:

1304-5318