THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR

Mazlum CELIK; Akif TABAK; Murat Paşa UYSAL; Unsal SIGRI; Omer TURUNC

Makale detayları

THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR

Yazarlar:

Mazlum CELIK | Akif TABAK | Murat Paşa UYSAL | Unsal SIGRI | Omer TURUNC

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of Business and Management Studies 2010 Vol.2 Issue 1, pp.47-54

Belge Tipi:

Makale

Yayın Tarihi:

5/2010

Belge Dili:

Türkçe

Document ID (Org No.):

2000809756

Sıklık:

İki Yıllık

eISSN:

1309-8047

Özet:

 

Emotions of the employees of especially the sectors like banking, tourism, and health care, in which the interaction with the customers is at utmost importance, are expected by the businesses to be properly managed. While the display of emotions by the employees according to the demands of the organization in respect to the payments made has positive contributions to the businesses, it might affect the employees in a negative way. In this study, the relationship between the emotional labour and burnout displayed by the nurses, the employees of one of the career groups in which high level of interaction with the human beings occur, while working in their organizations. In the study, emotional labour and burnout levels of 136 nurses, serving in a community hospital, have been measured by using “Emotional Labour Scale” which was developed by Çukur (2009), and whose validity and reliability studies have been done in Turkey, with Maslach Burnout Inventory. In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions.

Makale detayları

THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR

Yazarlar: Mazlum CELIK | Akif TABAK | Murat Paşa UYSAL | Unsal SIGRI | Omer TURUNC

Yayıncı: Sosyal Bilimler Araştırmaları Derneği

Dergi: International Journal of Business and Management Studies 2010 Vol.2 Issue 1, pp.47-54

Belge Tipi: Makale

Yayın Tarihi: 5/2010

Belge Dili: Türkçe

Document ID (Org No.): 2000809756

Sıklık: İki Yıllık

eISSN: 1309-8047

Sayı

Yazarlar:

Mazlum CELIK | Akif TABAK | Murat Paşa UYSAL | Unsal SIGRI | Omer TURUNC

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of Business and Management Studies 2010 Vol.2 Issue 1, pp.47-54

Belge Tipi:

Makale

Yayın Tarihi:

5/2010

Belge Dili:

Türkçe

Document ID (Org No.):

2000809756

Sıklık:

İki Yıllık

eISSN:

1309-8047