EVALUATION OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEM PRACTICES IN SMALL AND MEDIUM ENTERPRISES

Aysun Kapucugil İkiz; Fırat Dönen

Makale detayları

EVALUATION OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEM PRACTICES IN SMALL AND MEDIUM ENTERPRISES

Yazarlar:

Aysun Kapucugil İkiz | Fırat Dönen

Yayıncı:

Dokuz Eylul University

Dergi:

Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Vol.25 Issue 1, pp.93-133

Belge Tipi:

Makale

Yayın Tarihi:

3/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001285163

pISSN:

1308-0911

Anahtar kelimeler:

Özet:

 The purpose of this study is to investigate how effectively the ISO 9001:2015 Quality Management System is implemented in SMEs within the framework of the updates e.g., risk based thinking that came with its latest version and to reveal the challenges for the implementation of the system. In the study, it was also aimed to explain why SMEs need a quality management system and to develop suggestions for improvements that can be made to increase the success of the implementation. In the study, ISO 9001:2015 Quality Management System applications were examined in 22 SMEs operating in Kayseri province, and their adaptation to the new concepts and issues in the standard, the nonconformities and the difficulties they encountered in practice were evaluated. In this context, interviews were conducted accordance with a predefined interview protocol to collect data, thereby validating the reliability of the research. Qualitative data collected via a semi-structured questionnaire were transformed into findings with descriptive statistics and content analysis. In this study, on the basis of new concepts and themes introduced with the ISO 9001:2015 version, especially such new themes as business planning and strategic direction, process risk, product and service risk, risk associated with the control of externally provided process, product and service were examined in detail through PDCA cycle and identified the extent to which these themes were applied in SMEs with evidences. In terms of adaptation of SMEs to these changes, different practices were observed according to firm scale. As the size of SMEs increased, the reactions to the changes in the ISO 9001 standard were welcomed and the effiency of the implementation increased. It was observed that there were nonconformities in the implementation of the process approach in the quality management system, leadership and commitment, competence, awareness, internal audit and determining risks and opportunities. The challenges experienced by SMEs in applying and maintaining the standard were determined as follows: Different interpretation of the concepts in the ISO 9001 standard by individuals, too much documentation, lack of awareness for the importance of the standard, lack of motivation, and inadequacy of Standard training. The study provides important findings for SME managers, practitioners, and researchers interested in implementing ISO 9001:2015 QMS requirements.

 The purpose of this study is to investigate how effectively the ISO 9001:2015 Quality Management System is implemented in SMEs within the framework of the updates e.g., risk based thinking that came with its latest version and to reveal the challenges for the implementation of the system. In the study, it was also aimed to explain why SMEs need a quality management system and to develop suggestions for improvements that can be made to increase the success of the implementation. In the study, ISO 9001:2015 Quality Management System applications were examined in 22 SMEs operating in Kayseri province, and their adaptation to the new concepts and issues in the standard, the nonconformities and the difficulties they encountered in practice were evaluated. In this context, interviews were conducted accordance with a predefined interview protocol to collect data, thereby validating the reliability of the research. Qualitative data collected via a semi-structured questionnaire were transformed into findings with descriptive statistics and content analysis. In this study, on the basis of new concepts and themes introduced with the ISO 9001:2015 version, especially such new themes as business planning and strategic direction, process risk, product and service risk, risk associated with the control of externally provided process, product and service were examined in detail through PDCA cycle and identified the extent to which these themes were applied in SMEs with evidences. In terms of adaptation of SMEs to these changes, different practices were observed according to firm scale. As the size of SMEs increased, the reactions to the changes in the ISO 9001 standard were welcomed and the effiency of the implementation increased. It was observed that there were nonconformities in the implementation of the process approach in the quality management system, leadership and commitment, competence, awareness, internal audit and determining risks and opportunities. The challenges experienced by SMEs in applying and maintaining the standard were determined as follows: Different interpretation of the concepts in the ISO 9001 standard by individuals, too much documentation, lack of awareness for the importance of the standard, lack of motivation, and inadequacy of Standard training. The study provides important findings for SME managers, practitioners, and researchers interested in implementing ISO 9001:2015 QMS requirements.

 The purpose of this study is to investigate how effectively the ISO 9001:2015 Quality Management System is implemented in SMEs within the framework of the updates e.g., risk based thinking that came with its latest version and to reveal the challenges for the implementation of the system. In the study, it was also aimed to explain why SMEs need a quality management system and to develop suggestions for improvements that can be made to increase the success of the implementation. In the study, ISO 9001:2015 Quality Management System applications were examined in 22 SMEs operating in Kayseri province, and their adaptation to the new concepts and issues in the standard, the nonconformities and the difficulties they encountered in practice were evaluated. In this context, interviews were conducted accordance with a predefined interview protocol to collect data, thereby validating the reliability of the research. Qualitative data collected via a semi-structured questionnaire were transformed into findings with descriptive statistics and content analysis. In this study, on the basis of new concepts and themes introduced with the ISO 9001:2015 version, especially such new themes as business planning and strategic direction, process risk, product and service risk, risk associated with the control of externally provided process, product and service were examined in detail through PDCA cycle and identified the extent to which these themes were applied in SMEs with evidences. In terms of adaptation of SMEs to these changes, different practices were observed according to firm scale. As the size of SMEs increased, the reactions to the changes in the ISO 9001 standard were welcomed and the effiency of the implementation increased. It was observed that there were nonconformities in the implementation of the process approach in the quality management system, leadership and commitment, competence, awareness, internal audit and determining risks and opportunities. The challenges experienced by SMEs in applying and maintaining the standard were determined as follows: Different interpretation of the concepts in the ISO 9001 standard by individuals, too much documentation, lack of awareness for the importance of the standard, lack of motivation, and inadequacy of Standard training. The study provides important findings for SME managers, practitioners, and researchers interested in implementing ISO 9001:2015 QMS requirements.

 Bu çalışmanın amacı, özellikle en son sürümüyle gelen yenilikler çerçevesinde, ISO 9001:2015 Kalite Yönetim Sisteminin KYS KOBİlerde ne derece etkin uygulandığını araştırmak ve sistemin uygulanmasına yönelik zorlukları ortaya koymaktır. Çalışmada, Kayseride faaliyet gösteren 22 KOBİde ISO 9001:2015 KYS uygulamaları incelenerek, standarttaki yeni kavram ve konulara uyum sağlama durumları, karşılaştıkları uygunsuzluklar ve uygulamada yaşadıkları zorluklar özelinde değerlendirmeler yapılmıştır . Bu kapsamda, araştırmanın güvenirliğini doğrulayacak şekilde verileri toplamak için, önceden tanımlı bir görüşme protokolü izlenerek görüşmeler gerçekleştirilmiştir. Yarı yapılandırılmış soru formu aracılığı ile elde edilen nitel veriler, tanımlayıcı istatistikler ve içerik analizi yöntemi ile bulgulara dönüştürülmüştür. Çalışmada KOBİlerin ISO 9001:2015 standardının şartlarına uyumu açısından firma ölçeğine göre farklılaşan uygulamalar görülmüştür. KOBİlerin büyüklüğü arttıkça ISO 9001 standardında yapılan değişikliklere verilen tepkiler olumlu karşılanmış ve uygulamaların etkinliği artmıştır. Daha çok kalite yönetim sisteminde süreç yaklaşımının uygulanması, liderlik ve taahhüt, yetkinlik, farkındalık, iç denetim ve risk ve fırsatları belirleme ile ilgili uygunsuzlukların yaşandığı gözlenmiştir. KOBİlerde standardın uygulanmasını zorlaştıran faktörler arasında, ISO 9001 standardındaki kavramların kişilerce farklı yorumlanabilmesi, çok fazla dokümantasyon gerektirmesi, çalışanların standardın önemini bilmemesi, motivasyon eksikliği, standart ile ilgili eğitimlerin yetersizliği ilk sıralarda yer almıştır. Çalışma, KOBİ yöneticilerine, uygulayıcılara ve araştırmacılara ISO 9001:2015 KYS şartlarının uygulanmasına ilişkin önemli sonuçlar sunmaktadır.

Makale detayları

EVALUATION OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEM PRACTICES IN SMALL AND MEDIUM ENTERPRISES

Yazarlar:

Aysun Kapucugil İkiz | Fırat Dönen

Yayıncı:

Dokuz Eylul University

Dergi:

Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Vol.25 Issue 1, pp.93-133

Belge Tipi:

Makale

Yayın Tarihi:

3/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001285163

pISSN:

1308-0911

SME

Quality Management System

ISO 9001:2015 Standard

Risk Based Thinking

Qualitative Data

Content Analysis

KOBİ

Kalite Yönetim Sistemi

ISO 9001:2015 Standardı

Risk Temelli Düşünme

Nitel Veri

İçerik Analizi.

Sayı

Makale detayları

Yazarlar: Aysun Kapucugil İkiz | Fırat Dönen

Yayıncı: Dokuz Eylul University

Dergi: Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Vol.25 Issue 1, pp.93-133

Belge Tipi: Makale

Yayın Tarihi: 3/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001285163

pISSN: 1308-0911

Sayı

Yazarlar:

Aysun Kapucugil İkiz | Fırat Dönen

Yayıncı:

Dokuz Eylul University

Dergi:

Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Vol.25 Issue 1, pp.93-133

Belge Tipi:

Makale

Yayın Tarihi:

3/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001285163

pISSN:

1308-0911