Communication Barriers in Refugees’ Access to Public Services and Good Practices in Refugee Interpreting

Gülfer Tunalı; Olcay Şener Erkırtay

Makale detayları

Communication Barriers in Refugees’ Access to Public Services and Good Practices in Refugee Interpreting

Yazarlar:

Gülfer Tunalı | Olcay Şener Erkırtay

Yayıncı:

Istanbul University

Ana Başlıklar:

Çeviri ve Yorum Çalışmaları

Dergi:

İstanbul Üniversitesi Çeviribilim Dergisi Issue 21, pp.84-99

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001340989

pISSN:

2717-6959

Anahtar kelimeler:

Özet:

 While people may migrate internationally for reasons such as work, education, or family reuniﬁcation, many are forced to leave their countries due to much more tragic reasons, such as war, violence, and persecution, and may require assistance and support as refugees in the countries they reach. Türkiye is one of the countries hosting the highest number of refugees. Although refugees in Türkiye are granted access to services in education, healthcare, and legal ﬁelds, research has shown that they face challenges in accessing public services due to language barriers. Based on this, this study aims at developing a framework focused on social innovation by discussing a good practise example that facilitates refugees access to quality public services through translation and interpreting in Europe, and to promote social innovation initiatives in Türkiye. The study, which examines 128 academic articles, reports, project results, case documents, and good practise corpus, consists of two phases. In the ﬁrst phase of the research, in accordance with the studys objective, the challenges faced by refugees in the areas of education, healthcare, asylum procedure and legal aid in Europe were identiﬁed. It was revealed that refugees face signiﬁcant challenges in accessing information, ﬁnding qualiﬁed interpreters, and collaborating with interpreters. In the second phase, based on the challenges identiﬁed and general good practise criteria, the evaluation criteria for good practises were set, and the solutions oﬀered in Europe were evaluated as good practises. In this regard, the Migrant-Friendly Hospitals project was presented as an example of good practise. The study oﬀers an inclusive perspective by proposing criteria and strategies on how to evaluate and adapt good practises to the local context.

 While people may migrate internationally for reasons such as work, education, or family reuniﬁcation, many are forced to leave their countries due to much more tragic reasons, such as war, violence, and persecution, and may require assistance and support as refugees in the countries they reach. Türkiye is one of the countries hosting the highest number of refugees. Although refugees in Türkiye are granted access to services in education, healthcare, and legal ﬁelds, research has shown that they face challenges in accessing public services due to language barriers. Based on this, this study aims at developing a framework focused on social innovation by discussing a good practise example that facilitates refugees access to quality public services through translation and interpreting in Europe, and to promote social innovation initiatives in Türkiye. The study, which examines 128 academic articles, reports, project results, case documents, and good practise corpus, consists of two phases. In the ﬁrst phase of the research, in accordance with the studys objective, the challenges faced by refugees in the areas of education, healthcare, asylum procedure and legal aid in Europe were identiﬁed. It was revealed that refugees face signiﬁcant challenges in accessing information, ﬁnding qualiﬁed interpreters, and collaborating with interpreters. In the second phase, based on the challenges identiﬁed and general good practise criteria, the evaluation criteria for good practises were set, and the solutions oﬀered in Europe were evaluated as good practises. In this regard, the Migrant-Friendly Hospitals project was presented as an example of good practise. The study oﬀers an inclusive perspective by proposing criteria and strategies on how to evaluate and adapt good practises to the local context.

 While people may migrate internationally for reasons such as work, education, or family reuniﬁcation, many are forced to leave their countries due to much more tragic reasons, such as war, violence, and persecution, and may require assistance and support as refugees in the countries they reach. Türkiye is one of the countries hosting the highest number of refugees. Although refugees in Türkiye are granted access to services in education, healthcare, and legal ﬁelds, research has shown that they face challenges in accessing public services due to language barriers. Based on this, this study aims at developing a framework focused on social innovation by discussing a good practise example that facilitates refugees access to quality public services through translation and interpreting in Europe, and to promote social innovation initiatives in Türkiye. The study, which examines 128 academic articles, reports, project results, case documents, and good practise corpus, consists of two phases. In the ﬁrst phase of the research, in accordance with the studys objective, the challenges faced by refugees in the areas of education, healthcare, asylum procedure and legal aid in Europe were identiﬁed. It was revealed that refugees face signiﬁcant challenges in accessing information, ﬁnding qualiﬁed interpreters, and collaborating with interpreters. In the second phase, based on the challenges identiﬁed and general good practise criteria, the evaluation criteria for good practises were set, and the solutions oﬀered in Europe were evaluated as good practises. In this regard, the Migrant-Friendly Hospitals project was presented as an example of good practise. The study oﬀers an inclusive perspective by proposing criteria and strategies on how to evaluate and adapt good practises to the local context.

 İnsanların çoğunluğu iş, eğitim veya aile birleşmesi nedeniyle uluslararası sınırları aşarak göç edebileceği gibi, savaş, şiddet, zulüm gibi çok daha trajik nedenlerle de ülkelerinden ayrılmak zorunda kalabilmekte ve ulaştıkları ülkede mülteci olarak yardım ve desteğe ihtiyaç duyabilmektedir. Türkiye de en çok mülteciye ev sahipliği yapan ülkelerden biridir. Türkiyede yaşayan mültecilere eğitim, sağlık ve mahkeme gibi alanlarda erişim hakkı tanınmış olmasına rağmen, yapılan araştırmalarda mültecilerin dil engelleri sebebiyle temel hizmetlere erişimde çeşitli sıkıntılar yaşadığı ortaya konulmaktadır. Bundan hareketle bu çalışmanın amacı, Avrupada mültecilerin çeviri aracılığıyla kaliteli temel hizmetlere erişimini kolaylaştıran iyi uygulama örneğini tartışarak toplumsal yenilik odaklı bir çerçeve geliştirmek ve Türkiyede toplumsal yenilik girişimlerini teşvik etmektir. Toplam 128 akademik makale, rapor, proje sonucu, vaka doküman ve iyi uygulama bütüncesinin incelendiği çalışma iki aşamadan oluşmaktadır. Birinci aşamada çalışma amacına uygun olarak öncelikle mültecilerin Avrupada eğitim, sağlık, iltica ve adli yardım alanlarında karşılaştığı zorluklar tespit edilmiştir. Mültecilerin en çok bilgiye erişim, nitelikli çevirmenin erişilebilirliği ve iş birliği konusunda zorluklarla karşılaştığı ortaya çıkmıştır. İkinci aşamada, bu zorlukları ve genel iyi uygulama kriterlerini temel alarak mülteci çevirmenliği alanında iyi uygulama değerlendirme ölçütleri oluşturulmuştur ve Avrupada sunulan çözümler iyi uygulama örnekleri olarak değerlendirilmiştir. Bu bağlamda Migrant-Friendly Hospitals projesi iyi uygulama örneği olarak sunulmuştur. Çalışma, iyi uygulamaların yerel bağlamda nasıl değerlendirilebileceğine ve uyarlanabileceğine dair ölçütler ve stratejiler önererek kapsayıcı bir bakış açısını kazandırmayı hedeﬂemektedir.

Makale detayları

Communication Barriers in Refugees’ Access to Public Services and Good Practices in Refugee Interpreting

Yazarlar:

Gülfer Tunalı | Olcay Şener Erkırtay

Yayıncı:

Istanbul University

Ana Başlıklar:

Çeviri ve Yorum Çalışmaları

Dergi:

İstanbul Üniversitesi Çeviribilim Dergisi Issue 21, pp.84-99

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001340989

pISSN:

2717-6959

Refugees

multilingualism

access to public services

community interpreting

refugee interpretingMülteciler

çok dillilik

temel hizmetlere erişim

toplum çevirmenliği

mülteci çevirmenliği

Sayı

Makale detayları

Yazarlar: Gülfer Tunalı | Olcay Şener Erkırtay

Yayıncı: Istanbul University

Ana Başlıklar: Çeviri ve Yorum Çalışmaları

Dergi: İstanbul Üniversitesi Çeviribilim Dergisi Issue 21, pp.84-99

Belge Tipi: Makale

Yayın Tarihi: 12/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001340989

pISSN: 2717-6959

Sayı

Yazarlar:

Gülfer Tunalı | Olcay Şener Erkırtay

Yayıncı:

Istanbul University

Ana Başlıklar:

Çeviri ve Yorum Çalışmaları

Dergi:

İstanbul Üniversitesi Çeviribilim Dergisi Issue 21, pp.84-99

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001340989

pISSN:

2717-6959