ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI

Esin SAYIN; Algın OKURSOY

Makale detayları

ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI

Yazarlar:

Esin SAYIN | Algın OKURSOY

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of eBusiness and eGovernment Studies 2013 Vol.5 Issue 2, pp.34-47

Belge Tipi:

Makale

Yayın Tarihi:

11/2013

Belge Dili:

Türkçe

Document ID (Org No.):

2000810440

Sıklık:

İki Yıllık

eISSN:

2146-0744

Özet:

 

The most important impulsion to improve e-governments’ services is to desire to furnish
 better services to the citizens. To present paramount service quality, primarily, it is
 necessary to understand how the citizens perceived and appraised e-governments’
 services by the governances. This is only came up with defining what the e-government
 service quality is and identifying and measuring its underlie facets correctly. In this study,
 by using e-government service quality model (e-GovQual) developed by
 Papadomichelaki and Mentzas (2012), it is labouring to measure e-government service
 quality supplied by Nazilli Municipality that tries to inform local citizens and presents
 electronic services. The factors which determined after analyzing the data collected with
 survey method, will throw a new light on future studies about e-municipality service
 quality evaluations.

Makale detayları

ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI

Yazarlar: Esin SAYIN | Algın OKURSOY

Yayıncı: Sosyal Bilimler Araştırmaları Derneği

Dergi: International Journal of eBusiness and eGovernment Studies 2013 Vol.5 Issue 2, pp.34-47

Belge Tipi: Makale

Yayın Tarihi: 11/2013

Belge Dili: Türkçe

Document ID (Org No.): 2000810440

Sıklık: İki Yıllık

eISSN: 2146-0744

Sayı

Yazarlar:

Esin SAYIN | Algın OKURSOY

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of eBusiness and eGovernment Studies 2013 Vol.5 Issue 2, pp.34-47

Belge Tipi:

Makale

Yayın Tarihi:

11/2013

Belge Dili:

Türkçe

Document ID (Org No.):

2000810440

Sıklık:

İki Yıllık

eISSN:

2146-0744