THE RELATIONSHIP  BETWEEN E-MUNICIPALITY, INFORMATION SYSTEMS AND QUALITY OF SERVICE  AND THEIR REFLECTIONS IN TURKEY

A.selçuk KÖYLÜOĞLU; Haydar İNCE; Özdal KOYUNCUOĞLU; Muammer ZERENLER

Makale detayları

THE RELATIONSHIP BETWEEN E-MUNICIPALITY, INFORMATION SYSTEMS AND QUALITY OF SERVICE AND THEIR REFLECTIONS IN TURKEY

Yazarlar:

A.selçuk KÖYLÜOĞLU | Haydar İNCE | Özdal KOYUNCUOĞLU | Muammer ZERENLER

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of eBusiness and eGovernment Studies 2013 Vol.5 Issue 1, pp.1-11

Belge Tipi:

Makale

Yayın Tarihi:

5/2013

Belge Dili:

Türkçe

Document ID (Org No.):

2000810452

Sıklık:

İki Yıllık

eISSN:

2146-0744

Özet:

 

Among local governance units,municipalities carry out important functions in
 meeting local needs and they have a big role in Turkish local governance system.
 It is difficult to say that the municipalities which was included in Turkish
 governance system after the Tanzimat revolution have exact Western type of local
 governance unit. However in this historical process, it is a fact that important
 developments have been achieved. Especially during the last period municipalities
 have been experiencing structural and functional transformation through legal
 regulations. 
 Within this process, municipalities with corporate business identity started to
 game and electronic understanding and this trend become increasingly
 widespread. IT systems, especially rising importance of internet and electronic,
 caused utilization of this system in municipalities, in effective projects were
 replaced by projects which technological, flexible and offering high quality
 services and local communication and presentations were carried out through
 internet. In our country, especially in metropolitan municipalities, e-municipality
 has become a rising trend in recent years. This development caused improvement
 in the quality of interaction with citizens and offering of services and paved the
 path for further developments of municipalities. Nowadays, internet is known
 more a luxury but it is a necessity for municipalities.
 In this theoretically designed study, e-municipality and information systems are
 analyzed in theoretical framework and their effects on service quality have been
 mentioned and this three topics have been related to each other. The evalution
 based on the relation of the three topics and their effects and reflections in Turkey
 have been investigated.

Makale detayları

THE RELATIONSHIP BETWEEN E-MUNICIPALITY, INFORMATION SYSTEMS AND QUALITY OF SERVICE AND THEIR REFLECTIONS IN TURKEY

Yazarlar: A.selçuk KÖYLÜOĞLU | Haydar İNCE | Özdal KOYUNCUOĞLU | Muammer ZERENLER

Yayıncı: Sosyal Bilimler Araştırmaları Derneği

Dergi: International Journal of eBusiness and eGovernment Studies 2013 Vol.5 Issue 1, pp.1-11

Belge Tipi: Makale

Yayın Tarihi: 5/2013

Belge Dili: Türkçe

Document ID (Org No.): 2000810452

Sıklık: İki Yıllık

eISSN: 2146-0744

Sayı

Yazarlar:

A.selçuk KÖYLÜOĞLU | Haydar İNCE | Özdal KOYUNCUOĞLU | Muammer ZERENLER

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of eBusiness and eGovernment Studies 2013 Vol.5 Issue 1, pp.1-11

Belge Tipi:

Makale

Yayın Tarihi:

5/2013

Belge Dili:

Türkçe

Document ID (Org No.):

2000810452

Sıklık:

İki Yıllık

eISSN:

2146-0744