TRUST AND ITS RELATIONSHIP TO THE QUALITY OF COMMUNICATION AND EMPLOYEE SATISFACTION IN A LARGE INDONESIAN WORKPLACE: A CASE STUDY

Maulina Pia WULANDARI; John BURGESS

Makale detayları

TRUST AND ITS RELATIONSHIP TO THE QUALITY OF COMMUNICATION AND EMPLOYEE SATISFACTION IN A LARGE INDONESIAN WORKPLACE: A CASE STUDY

Yazarlar:

Maulina Pia WULANDARI | John BURGESS

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of Business and Management Studies 2010 Vol.2 Issue 2, pp.49-55

Belge Tipi:

Makale

Yayın Tarihi:

11/2010

Belge Dili:

Türkçe

Document ID (Org No.):

2000809725

Sıklık:

İki Yıllık

eISSN:

1309-8047

Özet:

 

Trust has been noticed as an important role on managerial and organizational effectiveness since
 the late 1950s. Trust also viewed as the fundamental aspect on developing communication
 relationship and satisfaction in the workplace. Utilizing 168 employees in the Indonesian oil
 industry, this study attempted to examine the relationships between trust and quality of
 communication relationship and employee’s satisfaction. The study applies quantitative methods
 in order to undertake the ICA audits of the case study organization. Data from survey
 questionnaires is used. Descriptive statistic and Regression Analysis are suitable data analysis
 techniques applied. The result of study the study suggests that trust was positively related to both
 the quality of communication relationship and employees satisfaction. Regression analysis also
 indicated that trust in co-workers and immediate supervisor was positively related to employee’s
 satisfaction on supervision and peers. In addition, trust in co-workers and immediate supervisor
 was positively associated with the quality of employees’ relationships with their peers and their
 superiors.

Makale detayları

TRUST AND ITS RELATIONSHIP TO THE QUALITY OF COMMUNICATION AND EMPLOYEE SATISFACTION IN A LARGE INDONESIAN WORKPLACE: A CASE STUDY

Yazarlar: Maulina Pia WULANDARI | John BURGESS

Yayıncı: Sosyal Bilimler Araştırmaları Derneği

Dergi: International Journal of Business and Management Studies 2010 Vol.2 Issue 2, pp.49-55

Belge Tipi: Makale

Yayın Tarihi: 11/2010

Belge Dili: Türkçe

Document ID (Org No.): 2000809725

Sıklık: İki Yıllık

eISSN: 1309-8047

Sayı

Yazarlar:

Maulina Pia WULANDARI | John BURGESS

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Dergi:

International Journal of Business and Management Studies 2010 Vol.2 Issue 2, pp.49-55

Belge Tipi:

Makale

Yayın Tarihi:

11/2010

Belge Dili:

Türkçe

Document ID (Org No.):

2000809725

Sıklık:

İki Yıllık

eISSN:

1309-8047