Evaluation of the Effect of Patient Rights Unit Activities on Patient Satisfaction in Health Institutions

Kedija Tola; İlknur Sayan

Makale detayları

Evaluation of the Effect of Patient Rights Unit Activities on Patient Satisfaction in Health Institutions

Yazarlar:

Kedija Tola | İlknur Sayan

Yayıncı:

Istanbul Aydin University

Ana Başlıklar:

Sağlık Bilimleri Eğitimi ve Program Geliştirme: Tıp | Hemşirelik ve Sağlık Bilimleri

Dergi:

Tıp Fakültesi Klinikleri Dergisi Vol.8 Issue 2, pp.77-88

Belge Tipi:

Makale

Yayın Tarihi:

7/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001354861

pISSN:

2630-5585

Anahtar kelimeler:

Özet:

 Objective: The quality of healthcare services is evaluated not only by the effectiveness of treatment methods but also by the protection of patient rights and patient satisfaction. Patient rights refer to ensuring that individuals receive healthcare services in a manner consistent with fundamental human rights. This study aims to examine the impact of patient rights units activities in healthcare institutions on patient satisfaction. Materials and Methods: The study was conducted in a private hospital in Istanbul with the participation of 133 patients, including both inpatients and outpatients. Data were collected using a survey method. The survey included a sociodemographic data form, a patient satisfaction scale, and a patient rights scale. Results: The findings revealed a positive and moderate relationship between patient rights practices and patient satisfaction. This indicates that as patient rights practices improve, patient satisfaction also increases. Additionally, patient rights practices were found to have a moderate effect on the sub-dimensions of patient satisfaction, including care and courtesy r0.619, p0.01, administrative services r0.619, p0.01, and medical services r0.548, p0.01. Conclusion: The study concluded that patient rights practices positively impact patient satisfaction. These findings suggest that enhancing the activities of patient rights units in healthcare institutions is critical for improving patient satisfaction.

 Objective: The quality of healthcare services is evaluated not only by the effectiveness of treatment methods but also by the protection of patient rights and patient satisfaction. Patient rights refer to ensuring that individuals receive healthcare services in a manner consistent with fundamental human rights. This study aims to examine the impact of patient rights units activities in healthcare institutions on patient satisfaction. Materials and Methods: The study was conducted in a private hospital in Istanbul with the participation of 133 patients, including both inpatients and outpatients. Data were collected using a survey method. The survey included a sociodemographic data form, a patient satisfaction scale, and a patient rights scale. Results: The findings revealed a positive and moderate relationship between patient rights practices and patient satisfaction. This indicates that as patient rights practices improve, patient satisfaction also increases. Additionally, patient rights practices were found to have a moderate effect on the sub-dimensions of patient satisfaction, including care and courtesy r0.619, p0.01, administrative services r0.619, p0.01, and medical services r0.548, p0.01. Conclusion: The study concluded that patient rights practices positively impact patient satisfaction. These findings suggest that enhancing the activities of patient rights units in healthcare institutions is critical for improving patient satisfaction.

 Objective: The quality of healthcare services is evaluated not only by the effectiveness of treatment methods but also by the protection of patient rights and patient satisfaction. Patient rights refer to ensuring that individuals receive healthcare services in a manner consistent with fundamental human rights. This study aims to examine the impact of patient rights units activities in healthcare institutions on patient satisfaction. Materials and Methods: The study was conducted in a private hospital in Istanbul with the participation of 133 patients, including both inpatients and outpatients. Data were collected using a survey method. The survey included a sociodemographic data form, a patient satisfaction scale, and a patient rights scale. Results: The findings revealed a positive and moderate relationship between patient rights practices and patient satisfaction. This indicates that as patient rights practices improve, patient satisfaction also increases. Additionally, patient rights practices were found to have a moderate effect on the sub-dimensions of patient satisfaction, including care and courtesy r0.619, p0.01, administrative services r0.619, p0.01, and medical services r0.548, p0.01. Conclusion: The study concluded that patient rights practices positively impact patient satisfaction. These findings suggest that enhancing the activities of patient rights units in healthcare institutions is critical for improving patient satisfaction.

 Amaç: Sağlık hizmetlerinin kalitesinin değerlendirilmesi, yalnızca tedavi yöntemlerinin etkinliği ile sınırlı kalmayıp, aynı zamanda hasta haklarının korunması ve hasta memnuniyetiyle de ilişkilidir. Hasta hakları, bireylerin sağlık hizmetlerinden yararlanırken temel insan haklarına uygun bir şekilde muamele görmelerini ifade etmektedir. Bu çalışmada, sağlık kuruluşlarındaki hasta hakları birimlerinin faaliyetlerinin hasta memnuniyeti üzerindeki etkilerinin belirlenmesi amaçlanmıştır. Gereç ve Yöntemler: Araştırma, İstanbulda bir özel hastanede gerçekleştirilen ve hem yatan hem de ayakta tedavi gören toplam 133 hasta ile yürütülmüştür. Veri toplama aracı olarak anket yöntemi tercih edilmiştir. Çalışmada, sosyodemografik veri formu, hasta memnuniyeti ölçeği ve hasta hakları ölçeği kullanılarak veri toplanmıştır. Bulgular: Yapılan analizler, hasta hakları uygulamaları ile hasta memnuniyeti arasında pozitif yönlü ve orta düzeyde bir ilişkinin olduğunu ortaya koymuştur. Bu bulgular, hasta hakları uygulamalarının artmasının hasta memnuniyetini artırdığına işaret etmektedir. Ayrıca, hasta hakları uygulamalarının hasta memnuniyetinin alt boyutları olan ilgi ve nezaket r0.619, p0.01, idari hizmetler r0.619, p0.01 ve tıbbi hizmetler r0.548, p0.01 üzerinde de orta düzeyde etkili olduğu belirlenmiştir. Sonuç: Araştırmanın bulguları, hasta hakları uygulamalarının hasta memnuniyeti üzerinde olumlu bir etkisi olduğunu göstermektedir. Bu sonuçlar, sağlık kuruluşlarında hasta hakları birimlerinin etkinliğinin artırılmasının, hasta memnuniyetini iyileştirmede önemli bir rol oynayabileceğini ortaya koymaktadır.

Makale detayları

Evaluation of the Effect of Patient Rights Unit Activities on Patient Satisfaction in Health Institutions

Yazarlar:

Kedija Tola | İlknur Sayan

Yayıncı:

Istanbul Aydin University

Ana Başlıklar:

Sağlık Bilimleri Eğitimi ve Program Geliştirme: Tıp | Hemşirelik ve Sağlık Bilimleri

Dergi:

Tıp Fakültesi Klinikleri Dergisi Vol.8 Issue 2, pp.77-88

Belge Tipi:

Makale

Yayın Tarihi:

7/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001354861

pISSN:

2630-5585

Healthcare institutions

patient rights

patient satisfactionSağlık kurumları

hasta hakları

hasta memnuniyeti

Sayı

Makale detayları

Evaluation of the Effect of Patient Rights Unit Activities on Patient Satisfaction in Health Institutions

Yazarlar: Kedija Tola | İlknur Sayan

Yayıncı: Istanbul Aydin University

Ana Başlıklar: Sağlık Bilimleri Eğitimi ve Program Geliştirme: Tıp | Hemşirelik ve Sağlık Bilimleri

Dergi: Tıp Fakültesi Klinikleri Dergisi Vol.8 Issue 2, pp.77-88

Belge Tipi: Makale

Yayın Tarihi: 7/2025

Belge Dili: Türkçe

Document ID (Org No.): 2001354861

pISSN: 2630-5585

Healthcare institutions

patient rights

patient satisfactionSağlık kurumları

hasta hakları

hasta memnuniyeti

Sayı

Yazarlar:

Kedija Tola | İlknur Sayan

Yayıncı:

Istanbul Aydin University

Ana Başlıklar:

Sağlık Bilimleri Eğitimi ve Program Geliştirme: Tıp | Hemşirelik ve Sağlık Bilimleri

Dergi:

Tıp Fakültesi Klinikleri Dergisi Vol.8 Issue 2, pp.77-88

Belge Tipi:

Makale

Yayın Tarihi:

7/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001354861

pISSN:

2630-5585