THE INVESTIGATION OF THE LEVEL OF SATISFACTION FOR THE DIFFERENT CATEGORIES OF THE SPORTS CENTRE

Serap ÇOLAK; Umut DOLU

Makale detayları

THE INVESTIGATION OF THE LEVEL OF SATISFACTION FOR THE DIFFERENT CATEGORIES OF THE SPORTS CENTRE

Yazarlar:

Serap ÇOLAK | Umut DOLU

Yayıncı:

Alparslan İNCE

Dergi:

Uluslararası Anadolu Spor Bilimleri Dergisi 2018 Vol.3 Issue 1, pp.260-266

Belge Tipi:

Makale

Yayın Tarihi:

3/2018

Belge Dili:

Türkçe

Document ID (Org No.):

2000801618

Sıklık:

Üç Yıllık

eISSN:

2548-0294

Anahtar kelimeler:

Özet:

 

In the world, development of the service sector is one of the factors that determine countries’ level of
 development. The increasing competitive environment and urbanization, lead to the establishment of a new
 service sector to address people’s need for physical exercises. For this purpose, we asked customers that go to
 sports centers to evaluate the service they received and tried to find out the factors that impacted the quality of
 this service. A total of 328 randomly selected people from Istanbul (%43,3 (142) female, %56,7 (186) male),
 participated in our study. We applied a survey called “Quality Perception and a Satisfaction Survey in Sports
 Center” to the participants. The survey questions contain these following categories; the state of the physical
 comfort of the gym, the quality of exercise equipment and exercise methods which are used in the gym,
 qualification and sentience of trainers of sports, the satisfaction levels of the participants to the gym, questions
 about traffic and car-park issues, the latter two being among the biggest problems of the city life. The results
 were statistically compared according to gender of participants. There was a statistically significant difference
 between males and females about the comparison of the responses to questions about traffic and parking
 problems (p<0,05). We fond that female participants had more troubles related to traffic and car-parking. The
 results of our study shows that there is a necessity to resolve traffic and parking related problems which would
 be partially solved if the location of the service was more reachable, not crowded and had adequate parking
 spaces.

Makale detayları

THE INVESTIGATION OF THE LEVEL OF SATISFACTION FOR THE DIFFERENT CATEGORIES OF THE SPORTS CENTRE

Yazarlar:

Serap ÇOLAK | Umut DOLU

Yayıncı:

Alparslan İNCE

Dergi:

Uluslararası Anadolu Spor Bilimleri Dergisi 2018 Vol.3 Issue 1, pp.260-266

Belge Tipi:

Makale

Yayın Tarihi:

3/2018

Belge Dili:

Türkçe

Document ID (Org No.):

2000801618

Sıklık:

Üç Yıllık

eISSN:

2548-0294

Spor merkezleri

Trafik

Cinsiyet

Memnuniyet

Sayı

Makale detayları

THE INVESTIGATION OF THE LEVEL OF SATISFACTION FOR THE DIFFERENT CATEGORIES OF THE SPORTS CENTRE

Yazarlar: Serap ÇOLAK | Umut DOLU

Yayıncı: Alparslan İNCE

Dergi: Uluslararası Anadolu Spor Bilimleri Dergisi 2018 Vol.3 Issue 1, pp.260-266

Belge Tipi: Makale

Yayın Tarihi: 3/2018

Belge Dili: Türkçe

Document ID (Org No.): 2000801618

Sıklık: Üç Yıllık

eISSN: 2548-0294

Spor merkezleri

Trafik

Cinsiyet

Memnuniyet

Sayı

Yazarlar:

Serap ÇOLAK | Umut DOLU

Yayıncı:

Alparslan İNCE

Dergi:

Uluslararası Anadolu Spor Bilimleri Dergisi 2018 Vol.3 Issue 1, pp.260-266

Belge Tipi:

Makale

Yayın Tarihi:

3/2018

Belge Dili:

Türkçe

Document ID (Org No.):

2000801618

Sıklık:

Üç Yıllık

eISSN:

2548-0294