Technology Culture in Municipal Services: The Example of Şanlıurfa Metropolitan Municipality

Sedat Ulugöl; Filiz Tufan Emini Kurtuluş

Makale detayları

Technology Culture in Municipal Services: The Example of Şanlıurfa Metropolitan Municipality

Yazarlar:

Sedat Ulugöl | Filiz Tufan Emini Kurtuluş

Yayıncı:

Ahmet FİDAN

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Kent Akademisi Vol.16 Issue 2, pp.913-931

Belge Tipi:

Makale

Yayın Tarihi:

6/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001285556

pISSN:

2146-9229

Anahtar kelimeler:

Özet:

 Municipalities, the closest local government units to the public, have had to improve their management and service provision to respond to the changing and diversifying human needs in todays accelerated technology. The municipalities, whose content and service activities have been recreated, have sought to provide better and faster service to their citizens by adopting technological developments that have become a culture. The study is important in determining whether municipalities are trying to implement technological developments in service delivery. This study examined the use of technological tools and equipment in the service delivery process of Şanlıurfa Metropolitan Municipality. The study, in which the qualitative research method was used, was conducted with the senior managers of Şanlıurfa Metropolitan Municipality. The data obtained from the interviews were analyzed in the MAXQDA qualitative data analysis program. Result of the analysis shows that Şanlıurfa Metropolitan Municipality has created the Address Tracking System where all the building and apartment doors within the municipality borders are tracked. In addition, the municipality has implemented the Smart Detection System project, which is the first in Turkey. Şanlıurfa Metropolitan Municipality has integrated systems that will keep up with the developing technology of the era, such as the Smart Detection System, which detects the potholes and problems encountered by public transportation vehicles on the route and transmits them to the relevant unit.

 Municipalities, the closest local government units to the public, have had to improve their management and service provision to respond to the changing and diversifying human needs in todays accelerated technology. The municipalities, whose content and service activities have been recreated, have sought to provide better and faster service to their citizens by adopting technological developments that have become a culture. The study is important in determining whether municipalities are trying to implement technological developments in service delivery. This study examined the use of technological tools and equipment in the service delivery process of Şanlıurfa Metropolitan Municipality. The study, in which the qualitative research method was used, was conducted with the senior managers of Şanlıurfa Metropolitan Municipality. The data obtained from the interviews were analyzed in the MAXQDA qualitative data analysis program. Result of the analysis shows that Şanlıurfa Metropolitan Municipality has created the Address Tracking System where all the building and apartment doors within the municipality borders are tracked. In addition, the municipality has implemented the Smart Detection System project, which is the first in Turkey. Şanlıurfa Metropolitan Municipality has integrated systems that will keep up with the developing technology of the era, such as the Smart Detection System, which detects the potholes and problems encountered by public transportation vehicles on the route and transmits them to the relevant unit.

 Municipalities, the closest local government units to the public, have had to improve their management and service provision to respond to the changing and diversifying human needs in todays accelerated technology. The municipalities, whose content and service activities have been recreated, have sought to provide better and faster service to their citizens by adopting technological developments that have become a culture. The study is important in determining whether municipalities are trying to implement technological developments in service delivery. This study examined the use of technological tools and equipment in the service delivery process of Şanlıurfa Metropolitan Municipality. The study, in which the qualitative research method was used, was conducted with the senior managers of Şanlıurfa Metropolitan Municipality. The data obtained from the interviews were analyzed in the MAXQDA qualitative data analysis program. Result of the analysis shows that Şanlıurfa Metropolitan Municipality has created the Address Tracking System where all the building and apartment doors within the municipality borders are tracked. In addition, the municipality has implemented the Smart Detection System project, which is the first in Turkey. Şanlıurfa Metropolitan Municipality has integrated systems that will keep up with the developing technology of the era, such as the Smart Detection System, which detects the potholes and problems encountered by public transportation vehicles on the route and transmits them to the relevant unit.

 Halka en yakın yerel yönetim birimi olan belediyeler, teknolojinin hız kazandığı günümüzde değişen ve çeşitlenen insan ihtiyaçlarına cevap verebilmek için yönetim ve hizmet sunma noktasında kendilerini geliştirmek zorunda kalmıştır. İçeriğinin ve hizmet faaliyetlerinin yeniden oluşturulduğu belediyeler, bir kültür haline gelen teknolojik gelişmeleri benimseyerek vatandaşlara daha iyi ve daha hızlı hizmet sunma arayışına girmişlerdir. Çalışma belediyelerin hizmet sunumu noktasında teknolojik gelişmeleri benimseyerek uygulamaya çalışıp çalışmadığının belirlenmesi açısından önem taşımaktadır. Bu çalışmada Şanlıurfa Büyükşehir Belediyesinin hizmet sunumu sürecinde teknolojik araç ve gereçlerden faydalanma durumları incelenmiştir. Nitel araştırma yönteminin kullanıldığı çalışma, Şanlıurfa Büyükşehir Belediyesinin üst düzey yöneticileriyle yapılmıştır. Yapılan görüşmeler sonucunda elde edilen verilerin MAXQDA nitel veri analizi programında analizi yapılmıştır. Analiz sonucunda Şanlıurfa Büyükşehir Belediyesinin, belediye sınırlarındaki tüm bina ve daire kapılarının takibinin yapıldığı Adres Takip Sistemini oluşturduğu görülmektedir. Ayrıca belediye, Türkiyede ilk olma özelliği taşıyan Akıllı Tespit Sistemi projesini hayata geçirmiştir. Toplu taşıma araçlarının güzergahta karşılaştığı çukur ve sorunları tespit ederek ilgili birime ileten Akıllı Tespit Sistemi gibi çağın gelişen teknolojisine ayak uyduracak sistemleri Şanlıurfa Büyükşehir Belediyesi bünyesine entegre etmiştir.

Makale detayları

Technology Culture in Municipal Services: The Example of Şanlıurfa Metropolitan Municipality

Yazarlar:

Sedat Ulugöl | Filiz Tufan Emini Kurtuluş

Yayıncı:

Ahmet FİDAN

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Kent Akademisi Vol.16 Issue 2, pp.913-931

Belge Tipi:

Makale

Yayın Tarihi:

6/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001285556

pISSN:

2146-9229

Teknoloji

Kültür

Yerel Yönetimler

Hizmet Sunumu

Şanlıurfa Büyükşehir Belediyesi

Teknoloji

Kültür

Yerel Yönetimler

Hizmet Sunumu

Şanlıurfa Büyükşehir Belediyesi

Sayı

Makale detayları

Yazarlar: Sedat Ulugöl | Filiz Tufan Emini Kurtuluş

Yayıncı: Ahmet FİDAN

Ana Başlıklar: Kamu Yönetimi

Dergi: Kent Akademisi Vol.16 Issue 2, pp.913-931

Belge Tipi: Makale

Yayın Tarihi: 6/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001285556

pISSN: 2146-9229

Sayı

Yazarlar:

Sedat Ulugöl | Filiz Tufan Emini Kurtuluş

Yayıncı:

Ahmet FİDAN

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Kent Akademisi Vol.16 Issue 2, pp.913-931

Belge Tipi:

Makale

Yayın Tarihi:

6/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001285556

pISSN:

2146-9229