THE IMPACT OF EMPLOYEE ENGAGEMENT ON ORGANISATIONAL PERFORMANCE: A BALANCED SCORECARD APPROACH

Roger MULLER; Elroy SMİTH; Riyaadh LİLLAH

Makale detayları

THE IMPACT OF EMPLOYEE ENGAGEMENT ON ORGANISATIONAL PERFORMANCE: A BALANCED SCORECARD APPROACH

Yazarlar:

Roger MULLER | Elroy SMİTH | Riyaadh LİLLAH

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Ana Başlıklar:

Yönetim

Dergi:

International Journal of Economics and Finance Studies 2018 Vol.10 Issue 2, pp.22-39

Belge Tipi:

Makale

Yayın Tarihi:

12/2018

Belge Dili:

İngilizce

Document ID (Org No.):

2000810777

Sıklık:

İki Yıllık

eISSN:

1309-8055

Özet:

 


Employee engagement is widely-considered to be a powerful and useful tool to
assist organisations achieve competitive advantage. This study investigates
employee perceptions regarding the impact of engagement on organisational
performance in the Eastern Cape Province. Organisations often fail to enhance
long-term business success when they focus narrowly on financial performance
measures. This study, consequently, utilised the balanced scorecard (BSC)
approach, consisting of financial, customer, internal process as well as learning
and innovation measures to evaluate perceptions of organisational performance.
A quantitative research design was utilised, surveying employees (n=428) from
private organisations through non-probability convenience sampling. Using
multiple regression analysis, the empirical results revealed that employee
engagement positively and significantly influenced all four measures of the BSC.

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Makale detayları

THE IMPACT OF EMPLOYEE ENGAGEMENT ON ORGANISATIONAL PERFORMANCE: A BALANCED SCORECARD APPROACH

Yazarlar: Roger MULLER | Elroy SMİTH | Riyaadh LİLLAH

Yayıncı: Sosyal Bilimler Araştırmaları Derneği

Ana Başlıklar: Yönetim

Dergi: International Journal of Economics and Finance Studies 2018 Vol.10 Issue 2, pp.22-39

Belge Tipi: Makale

Yayın Tarihi: 12/2018

Belge Dili: İngilizce

Document ID (Org No.): 2000810777

Sıklık: İki Yıllık

eISSN: 1309-8055

Sayı

Yazarlar:

Roger MULLER | Elroy SMİTH | Riyaadh LİLLAH

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Ana Başlıklar:

Yönetim

Dergi:

International Journal of Economics and Finance Studies 2018 Vol.10 Issue 2, pp.22-39

Belge Tipi:

Makale

Yayın Tarihi:

12/2018

Belge Dili:

İngilizce

Document ID (Org No.):

2000810777

Sıklık:

İki Yıllık

eISSN:

1309-8055