A CONVERSATION ANALYTIC INVESTIGATION ON EXPERTISE DEMONSTRATION IN COMMUNITY PHARMACY INTERACTION

Elif Ulutaş Deniz; Merve Bozbıyık

Makale detayları

A CONVERSATION ANALYTIC INVESTIGATION ON EXPERTISE DEMONSTRATION IN COMMUNITY PHARMACY INTERACTION

Yazarlar:

Elif Ulutaş Deniz | Merve Bozbıyık

Yayıncı:

Ankara University

Ana Başlıklar:

Eczacılık İşletmeciliği

Dergi:

Ankara Üniversitesi Eczacılık Fakültesi Dergisi Vol.48 Issue 1, pp.8-19

Belge Tipi:

Makale

Yayın Tarihi:

1/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001300952

pISSN:

1015-3918

Anahtar kelimeler:

Özet:

 Objective: In recent years, there have been incresing numbers of the studies based on pharmacist communication skills in community pharmacy. However, different expertise knowledge provision within community pharmacy interaction is an under-researched area. This article aims to investigate how the expertise demonstration is deployed in a community pharmacy interaction. Material and Method: 30-hour audio and video recordings were collected in a community pharmacy in Türkiye, and analysed through data-driven and bottom-up research perspective of Conversation Analysis. Result and Discussion: The findings of the study show that the pharmacist displayed his expertise knowledge within three different sequential organizations initiated by the patient, pharmacy staff and pharmacist through a wide range of interactional practices such as providing extended explanations and advices, referring to external authority, and using both professional and trade knowledge. This micro-analytic study in pharmacy interaction makes an important contribution to pharmacy services and education.

 Objective: In recent years, there have been incresing numbers of the studies based on pharmacist communication skills in community pharmacy. However, different expertise knowledge provision within community pharmacy interaction is an under-researched area. This article aims to investigate how the expertise demonstration is deployed in a community pharmacy interaction. Material and Method: 30-hour audio and video recordings were collected in a community pharmacy in Türkiye, and analysed through data-driven and bottom-up research perspective of Conversation Analysis. Result and Discussion: The findings of the study show that the pharmacist displayed his expertise knowledge within three different sequential organizations initiated by the patient, pharmacy staff and pharmacist through a wide range of interactional practices such as providing extended explanations and advices, referring to external authority, and using both professional and trade knowledge. This micro-analytic study in pharmacy interaction makes an important contribution to pharmacy services and education.

 Objective: In recent years, there have been incresing numbers of the studies based on pharmacist communication skills in community pharmacy. However, different expertise knowledge provision within community pharmacy interaction is an under-researched area. This article aims to investigate how the expertise demonstration is deployed in a community pharmacy interaction. Material and Method: 30-hour audio and video recordings were collected in a community pharmacy in Türkiye, and analysed through data-driven and bottom-up research perspective of Conversation Analysis. Result and Discussion: The findings of the study show that the pharmacist displayed his expertise knowledge within three different sequential organizations initiated by the patient, pharmacy staff and pharmacist through a wide range of interactional practices such as providing extended explanations and advices, referring to external authority, and using both professional and trade knowledge. This micro-analytic study in pharmacy interaction makes an important contribution to pharmacy services and education.

 Amaç: Son yıllarda, toplum eczacılığında eczacıların iletişim becerilerini temel alan çalışmaların sayısı giderek artmaktadır. Ancak, toplum eczanesndeki etkileşimde farklı uzmanlık bilgisi sağlama uygulamaları yeterince araştırılmamış bir alandır. Bu makale, bir toplum eczanesindeki etkileşimde uzmanlık gösteriminin nasıl kullanıldığını araştırmayı amaçlamaktadır. Gereç ve Yöntem: Türkiyedeki bir eczanede 30 saatlik ses ve video kayıtları toplanmış ve Konuşma Çözümlemesinin veri güdümlü ve tabandan yukarı işlemlemeye dayalı araştırma bakış açısı ile analiz edilmiştir. Sonuç ve Tartışma: Çalışmanın bulguları, eczacının uzmanlık bilgisini hasta, eczane personeli ve eczacı tarafından başlatılan üç farklı sıralı organizasyon içinde, genişletilmiş açıklamalar ve tavsiyeler sunma, dış otoriteye atıfta bulunma ve hem mesleki hem de ticari bilgiyi kullanma gibi çok çeşitli etkileşimsel uygulamalar yoluyla sergilediğini göstermektedir. Eczane etkileşimi üzerine yapılan bu mikro-analitik çalışma, eczacılık hizmetleri ve eğitimine önemli bir katkı sağlamaktadır.

Makale detayları

A CONVERSATION ANALYTIC INVESTIGATION ON EXPERTISE DEMONSTRATION IN COMMUNITY PHARMACY INTERACTION

Yazarlar:

Elif Ulutaş Deniz | Merve Bozbıyık

Yayıncı:

Ankara University

Ana Başlıklar:

Eczacılık İşletmeciliği

Dergi:

Ankara Üniversitesi Eczacılık Fakültesi Dergisi Vol.48 Issue 1, pp.8-19

Belge Tipi:

Makale

Yayın Tarihi:

1/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001300952

pISSN:

1015-3918

Conversation analysis

display of expertise knowledge

pharmacy interactionEczane etkileşimi

konuşma çözümlemesi

uzmanlık bilgisinin gösterimi

Sayı

Makale detayları

A CONVERSATION ANALYTIC INVESTIGATION ON EXPERTISE DEMONSTRATION IN COMMUNITY PHARMACY INTERACTION

Yazarlar: Elif Ulutaş Deniz | Merve Bozbıyık

Yayıncı: Ankara University

Ana Başlıklar: Eczacılık İşletmeciliği

Dergi: Ankara Üniversitesi Eczacılık Fakültesi Dergisi Vol.48 Issue 1, pp.8-19

Belge Tipi: Makale

Yayın Tarihi: 1/2024

Belge Dili: İngilizce

Document ID (Org No.): 2001300952

pISSN: 1015-3918

Conversation analysis

display of expertise knowledge

pharmacy interactionEczane etkileşimi

konuşma çözümlemesi

uzmanlık bilgisinin gösterimi

Sayı

Yazarlar:

Elif Ulutaş Deniz | Merve Bozbıyık

Yayıncı:

Ankara University

Ana Başlıklar:

Eczacılık İşletmeciliği

Dergi:

Ankara Üniversitesi Eczacılık Fakültesi Dergisi Vol.48 Issue 1, pp.8-19

Belge Tipi:

Makale

Yayın Tarihi:

1/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001300952

pISSN:

1015-3918