THE INTERPERSONAL COMMUNICATION DIMENSION IN HEALTH COMMUNICATION:  A STUDY ON DENTIST-PATIENT RELATIONSHIPS

Güler Fidan; Faruk Temel

Makale detayları

THE INTERPERSONAL COMMUNICATION DIMENSION IN HEALTH COMMUNICATION: A STUDY ON DENTIST-PATIENT RELATIONSHIPS

Yazarlar:

Güler Fidan | Faruk Temel

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık ve Toplum Hizmetleri | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.28 Issue 3, pp.429-444

Belge Tipi:

Makale

Yayın Tarihi:

9/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001359729

pISSN:

2148-9041

Anahtar kelimeler:

Özet:

 Interpersonal communication is considered a significant area of concern within the field of health communication. Discussions in this domain predominantly focus on physician-patient relationships. However, this study shifts the focus to communication problems between dentists and patients, a relatively underexplored area in the literature. The research examines how the communication process between dentists and patients is perceived from the patients perspective. To this end, both quantitative and qualitative content analysis methods were employed, and the study was conducted within the framework of the experiences of individuals receiving or seeking dental services. As part of the study, 571 written patient opinions comprising complaints, requests for information, suggestions, and expressions of satisfaction submitted to Erciyes University Faculty of Dentistry Hospitals were analyzed using content analysis. This approach aimed to uncover how patients perceive factors influencing dentist-patient communication. The findings indicate that communication problems between dentists and patients primarily revolve around the dentists communication skills, patients personal characteristics, systemic issues, and factors such as language and culture. Moreover, the results reveal that dentists often exhibit status-related concerns, while patients tend to adopt a pragmatic perspective in their interactions.

 Interpersonal communication is considered a significant area of concern within the field of health communication. Discussions in this domain predominantly focus on physician-patient relationships. However, this study shifts the focus to communication problems between dentists and patients, a relatively underexplored area in the literature. The research examines how the communication process between dentists and patients is perceived from the patients perspective. To this end, both quantitative and qualitative content analysis methods were employed, and the study was conducted within the framework of the experiences of individuals receiving or seeking dental services. As part of the study, 571 written patient opinions comprising complaints, requests for information, suggestions, and expressions of satisfaction submitted to Erciyes University Faculty of Dentistry Hospitals were analyzed using content analysis. This approach aimed to uncover how patients perceive factors influencing dentist-patient communication. The findings indicate that communication problems between dentists and patients primarily revolve around the dentists communication skills, patients personal characteristics, systemic issues, and factors such as language and culture. Moreover, the results reveal that dentists often exhibit status-related concerns, while patients tend to adopt a pragmatic perspective in their interactions.

 Interpersonal communication is considered a significant area of concern within the field of health communication. Discussions in this domain predominantly focus on physician-patient relationships. However, this study shifts the focus to communication problems between dentists and patients, a relatively underexplored area in the literature. The research examines how the communication process between dentists and patients is perceived from the patients perspective. To this end, both quantitative and qualitative content analysis methods were employed, and the study was conducted within the framework of the experiences of individuals receiving or seeking dental services. As part of the study, 571 written patient opinions comprising complaints, requests for information, suggestions, and expressions of satisfaction submitted to Erciyes University Faculty of Dentistry Hospitals were analyzed using content analysis. This approach aimed to uncover how patients perceive factors influencing dentist-patient communication. The findings indicate that communication problems between dentists and patients primarily revolve around the dentists communication skills, patients personal characteristics, systemic issues, and factors such as language and culture. Moreover, the results reveal that dentists often exhibit status-related concerns, while patients tend to adopt a pragmatic perspective in their interactions.

 Sağlık iletişimi alanında kişilerarası iletişim ilgi çekici bir saha olarak değerlendirilmektedir. Alandaki kişilerarası iletişim odaklı tartışmalar hekim-hasta ilişkilerine yoğunlaşmaktadır. Bu çerçevede alan yazında güncel tartışma konusunu teşkil eden hekim-hasta ilişkileri bu çalışma kapsamında görece daha az konu edilen diş hekimleri ve hasta arasındaki iletişim problemlerine odaklanmaktadır. Araştırma kapsamında diş hekimleri ve hastalar arasındaki iletişim sürecinin hastaların bakış açısıyla nasıl değerlendirildiği ele alınmaktadır. Bu doğrultuda araştırmada nicel ve nitel içerik analizi yöntemi benimsenirken, çalışma, hizmet alanalmak isteyen hastaların deneyimleri çerçevesinde yürütülmüştür. Bu bağlamda Erciyes Üniversitesi Diş Hekimliği Fakülte Hastanelerine hastalar tarafından iletilen şikâyet, bilgi talebi, öneri ve memnuniyet konulu 571 adet yazılı hasta görüşü içerik analizi yöntemiyle incelenmiştir. Böylece diş hekimi ile hasta iletişimini etkileyen unsurların hasta tarafından nasıl algılandığı görünür kılınmaya çalışılmıştır. Araştırma sonucunda diş hekimi ve hasta arasındaki iletişimsel problemler diş hekiminin iletişim becerisi, hastanın kişisel özellikleri, sistemden kaynaklanan sorunlar, dil, kültür gibi konularda yoğunlaşırken diş hekiminin statü endişesiyle hastaların da pragmatist bir bakış açısıyla hareket ettikleri görülmektedir.

Makale detayları

THE INTERPERSONAL COMMUNICATION DIMENSION IN HEALTH COMMUNICATION: A STUDY ON DENTIST-PATIENT RELATIONSHIPS

Yazarlar:

Güler Fidan | Faruk Temel

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık ve Toplum Hizmetleri | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.28 Issue 3, pp.429-444

Belge Tipi:

Makale

Yayın Tarihi:

9/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001359729

pISSN:

2148-9041

Health Communication

Dentist

Patient Rights

Patient Expectations

Communication ProcessSağlık İletişimi

Diş Hekimi

Hasta Hakları

Hasta Beklentileri

İletişim Süreci

Sayı

Makale detayları

Yazarlar: Güler Fidan | Faruk Temel

Yayıncı: Hacettepe University

Ana Başlıklar: Sağlık ve Toplum Hizmetleri | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi: Hacettepe Sağlık İdaresi Dergisi Vol.28 Issue 3, pp.429-444

Belge Tipi: Makale

Yayın Tarihi: 9/2025

Belge Dili: Türkçe

Document ID (Org No.): 2001359729

pISSN: 2148-9041

Sayı

Yazarlar:

Güler Fidan | Faruk Temel

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık ve Toplum Hizmetleri | Strateji | Yönetim ve Örgütsel Davranış (Diğer)

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.28 Issue 3, pp.429-444

Belge Tipi:

Makale

Yayın Tarihi:

9/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001359729

pISSN:

2148-9041