Physical Access of the Visually Impaired People to Hospital Services: The Case of Istanbul

Muhammed Fatih Ertaş

Makale detayları

Physical Access of the Visually Impaired People to Hospital Services: The Case of Istanbul

Yazarlar:

Muhammed Fatih Ertaş

Yayıncı:

Istanbul Ticaret University

Ana Başlıklar:

Sağlık Politikası

Dergi:

İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi Vol.24 Issue 52, pp.333-355

Belge Tipi:

Makale

Yayın Tarihi:

6/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001352530

pISSN:

1303-5495

Anahtar kelimeler:

Özet:

 Access to health facilities for those with disabilities; equal access to health services is of great importance for a prosperous society. This research, which aims to evaluate the current status of hospitals in Istanbul in terms of physical accessibility for visually impaired individuals, was designed as a case study, one of the qualitative research designs that include an in-depth examination of current events. Research is important in terms of creating awareness in society and minimizing the difficulties faced by the visually impaired. On the other hand, it will also contribute to policy makers in terms of legislative regulations and improvements. The research was conducted with 24 visually impaired individuals living within the borders of Istanbul, and the sample was determined by the snowball sampling method. Content analyses were performed by transferring to the MAXQDA 2020 program, and 6 main codes and subcodes were created as a result of the analysis. According to the analysis findings, patients have various difficulties in accessing treatment and finding their way around the hospital, they encounter obstacles in reaching basic areas and services, assistive technologies are inadequate and operations have difficulty in performing activities alone. In addition, the interest and update level of healthcare personnel varies, and the appointment process poses a problem for many issues. In the category of solution suggestions for the difficulties experienced by the participants, they mostly made suggestions regarding general accessibility arrangements, that the support of the personnel should be increased in order for patients to benefit better from health services, and that solutions such as improving voice call systems, increasing guide signs, and increasing the level of education of the employees were suggested. Solution suggestions were presented within the scope of the results of the research.

 Access to health facilities for those with disabilities; equal access to health services is of great importance for a prosperous society. This research, which aims to evaluate the current status of hospitals in Istanbul in terms of physical accessibility for visually impaired individuals, was designed as a case study, one of the qualitative research designs that include an in-depth examination of current events. Research is important in terms of creating awareness in society and minimizing the difficulties faced by the visually impaired. On the other hand, it will also contribute to policy makers in terms of legislative regulations and improvements. The research was conducted with 24 visually impaired individuals living within the borders of Istanbul, and the sample was determined by the snowball sampling method. Content analyses were performed by transferring to the MAXQDA 2020 program, and 6 main codes and subcodes were created as a result of the analysis. According to the analysis findings, patients have various difficulties in accessing treatment and finding their way around the hospital, they encounter obstacles in reaching basic areas and services, assistive technologies are inadequate and operations have difficulty in performing activities alone. In addition, the interest and update level of healthcare personnel varies, and the appointment process poses a problem for many issues. In the category of solution suggestions for the difficulties experienced by the participants, they mostly made suggestions regarding general accessibility arrangements, that the support of the personnel should be increased in order for patients to benefit better from health services, and that solutions such as improving voice call systems, increasing guide signs, and increasing the level of education of the employees were suggested. Solution suggestions were presented within the scope of the results of the research.

 Access to health facilities for those with disabilities; equal access to health services is of great importance for a prosperous society. This research, which aims to evaluate the current status of hospitals in Istanbul in terms of physical accessibility for visually impaired individuals, was designed as a case study, one of the qualitative research designs that include an in-depth examination of current events. Research is important in terms of creating awareness in society and minimizing the difficulties faced by the visually impaired. On the other hand, it will also contribute to policy makers in terms of legislative regulations and improvements. The research was conducted with 24 visually impaired individuals living within the borders of Istanbul, and the sample was determined by the snowball sampling method. Content analyses were performed by transferring to the MAXQDA 2020 program, and 6 main codes and subcodes were created as a result of the analysis. According to the analysis findings, patients have various difficulties in accessing treatment and finding their way around the hospital, they encounter obstacles in reaching basic areas and services, assistive technologies are inadequate and operations have difficulty in performing activities alone. In addition, the interest and update level of healthcare personnel varies, and the appointment process poses a problem for many issues. In the category of solution suggestions for the difficulties experienced by the participants, they mostly made suggestions regarding general accessibility arrangements, that the support of the personnel should be increased in order for patients to benefit better from health services, and that solutions such as improving voice call systems, increasing guide signs, and increasing the level of education of the employees were suggested. Solution suggestions were presented within the scope of the results of the research.

 Engelli bireylerin sağlık işletmelerine erişimi; sağlık hizmetlerinden eşit bir şekilde faydalanmaları müreffeh bir toplum için büyük önem taşımaktadır. İstanbuldaki hastanelerin görme engelli bireyler için fiziksel erişilebilirlik açısından mevcut durumunu değerlendirmeyi amaçlayan bu araştırma güncel olayların derinlemesine incelenmesini içeren nitel araştırma desenlerinden biri olan durum çalışması şeklinde tasarlanmıştır. Araştırma, toplumda farkındalık oluşturma ve görme engellilerin karşılaştığı zorlukları asgari seviyeye indirme bakımından önemlidir. Diğer taraftan mevzuat düzenlemeleri ve iyileştirmeleri açısından politika yapıcılara da katkıda bulunacaktır. Araştırma İstanbul il sınırları içinde yaşayan 24 görme engelli birey ile gerçekleştirilmiş olup, örneklem kartopu örnekleme yöntemiyle belirlenmiştir. MAXQDA 2020 programına aktarılarak içerik analizleri gerçekleştirilmiş ve analiz sonucunda 6 ana kod ve alt kodlar oluşturulmuştur. Analiz bulgularına göre, katılımcılar hastaneye erişim ve hastane içinde yön bulma konusunda çeşitli zorluklar yaşadıklarını, temel alanlara ve hizmetlere ulaşımda engellerle karşılaştıklarını, yardımcı teknolojilerin yetersiz olduğu ve işlemleri tek başına gerçekleştirmekte güçlük çektiklerini belirtmişlerdir. Ayrıca, sağlık personelinin ilgisi ve bilgilendirme düzeyi değişkenlik göstermekte, randevu alma süreci ise birçok katılımcı için sorun teşkil etmektedir. Katılımcıların yaşadıkları zorluklara yönelik çözüm önerileri kategorisinde ise, ağırlıklı olarak personel desteğinin artırılması, sesli çağrı sistemlerinin iyileştirilmesi ve rehber işaretlerin artırılması gibi genel erişilebilirlik düzenlemeleri konusunda önerilerde bulundukları görülmektedir.

Makale detayları

Physical Access of the Visually Impaired People to Hospital Services: The Case of Istanbul

Yazarlar:

Muhammed Fatih Ertaş

Yayıncı:

Istanbul Ticaret University

Ana Başlıklar:

Sağlık Politikası

Dergi:

İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi Vol.24 Issue 52, pp.333-355

Belge Tipi:

Makale

Yayın Tarihi:

6/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001352530

pISSN:

1303-5495

Visually impaired

health business management

access to hospital services

health management.Görme engelli

sağlık işletmeleri yönetimi

hastane hizmetlerine erişim

sağlık yönetimi.

Sayı

Makale detayları

Yazarlar: Muhammed Fatih Ertaş

Yayıncı: Istanbul Ticaret University

Ana Başlıklar: Sağlık Politikası

Dergi: İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi Vol.24 Issue 52, pp.333-355

Belge Tipi: Makale

Yayın Tarihi: 6/2025

Belge Dili: Türkçe

Document ID (Org No.): 2001352530

pISSN: 1303-5495

Sayı

Yazarlar:

Muhammed Fatih Ertaş

Yayıncı:

Istanbul Ticaret University

Ana Başlıklar:

Sağlık Politikası

Dergi:

İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi Vol.24 Issue 52, pp.333-355

Belge Tipi:

Makale

Yayın Tarihi:

6/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001352530

pISSN:

1303-5495