Evaluation of Critical Success Factors in Health Services Performance Management with ANP Method

Şeyda Gür; Kübra Karakuş; Burak Yeşilyurt; Tamer Eren

Makale detayları

Evaluation of Critical Success Factors in Health Services Performance Management with ANP Method

Yazarlar:

Şeyda Gür | Kübra Karakuş | Burak Yeşilyurt | Tamer Eren

Yayıncı:

Kirikkale University

Ana Başlıklar:

Industrial Engineering

Dergi:

International Journal of Engineering Research and Development Vol.15 Issue 1, pp.40-48

Belge Tipi:

Makale

Yayın Tarihi:

1/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001281356

pISSN:

1308-5506

Anahtar kelimeler:

Özet:

 The demand for health services is increasing day by day, and it is rising accordingly in the institutions providing service. Health services, like other organizations, are established to achieve specific goals. In these institutions, it aims to perform better by providing correct, effective, and efficient service. For this reason, it is desired to increase the efficiency of the health sector with the evaluation made. AAS method was used in this study. Critical success factors in health services performance management were evaluated with the AAS method. Whether these goals are achieved or not is determined by performance measurement. Dynamic performance management should be provided to reach health institutions that aim to grow and develop. The study determined the factors and weights that are effective in performance management in health services. With the provision of performance management, it is foreseen that the success of health institutions, in general, will be determined and increased.

 The demand for health services is increasing day by day, and it is rising accordingly in the institutions providing service. Health services, like other organizations, are established to achieve specific goals. In these institutions, it aims to perform better by providing correct, effective, and efficient service. For this reason, it is desired to increase the efficiency of the health sector with the evaluation made. AAS method was used in this study. Critical success factors in health services performance management were evaluated with the AAS method. Whether these goals are achieved or not is determined by performance measurement. Dynamic performance management should be provided to reach health institutions that aim to grow and develop. The study determined the factors and weights that are effective in performance management in health services. With the provision of performance management, it is foreseen that the success of health institutions, in general, will be determined and increased.

 The demand for health services is increasing day by day, and it is rising accordingly in the institutions providing service. Health services, like other organizations, are established to achieve specific goals. In these institutions, it aims to perform better by providing correct, effective, and efficient service. For this reason, it is desired to increase the efficiency of the health sector with the evaluation made. AAS method was used in this study. Critical success factors in health services performance management were evaluated with the AAS method. Whether these goals are achieved or not is determined by performance measurement. Dynamic performance management should be provided to reach health institutions that aim to grow and develop. The study determined the factors and weights that are effective in performance management in health services. With the provision of performance management, it is foreseen that the success of health institutions, in general, will be determined and increased.

 Sağlık hizmetine olan rağbet gün geçtikçe artmakta olup hizmet veren kuruluşlarda buna bağlı olarak artmaktadır. Sağlık hizmetleri de diğer kuruluşlar gibi belirli hedefleri gerçekleştirmek için kurulurlar. Bu kurumlarda doğru, etkin ve verimli hizmet sunulması amaçlanarak daha iyiye ulaşılması hedeflenmektedir. Bu sebeple yapılan değerlendirme ile sağlık sektörünün verimliliğinin artırılmasına yönelik olarak hedeflenmiştir. Bu çalışmada AAS yöntemi kullanılmıştır. AAS yöntemi ile sağlık hizmetleri performans yönetiminde kritik başarı faktörleri değerlendirilmiştir. Bu hedeflere ulaşılıp ulaşılamadığı, performans ölçümü ile belirlenir. Büyümeyi ve gelişmeyi hedefleyen sağlık kurumlarında hedefe ulaşmak için dinamik bir performans yönetiminin sağlanması gerekmektedir. Yapılan çalışma ile sağlık hizmetlerinde performans yönetiminde etkili olan faktörler ve ağırlıkları belirlenmiştir. Performans yönetiminin sağlanmasıyla birlikte sağlık kuruluşlarının genel olarak başarısının tespit edilmesi ve artırılması öngörülmektedir.

Makale detayları

Evaluation of Critical Success Factors in Health Services Performance Management with ANP Method

Yazarlar:

Şeyda Gür | Kübra Karakuş | Burak Yeşilyurt | Tamer Eren

Yayıncı:

Kirikkale University

Ana Başlıklar:

Industrial Engineering

Dergi:

International Journal of Engineering Research and Development Vol.15 Issue 1, pp.40-48

Belge Tipi:

Makale

Yayın Tarihi:

1/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001281356

pISSN:

1308-5506

Health Services

Performance Management

Success Factors

Efficiency

ANP

Sağlık Hizmetleri

Performans Yönetimi

Başarı Faktörleri

Verim

AAS

Sayı

Makale detayları

Yazarlar: Şeyda Gür | Kübra Karakuş | Burak Yeşilyurt | Tamer Eren

Yayıncı: Kirikkale University

Ana Başlıklar: Industrial Engineering

Dergi: International Journal of Engineering Research and Development Vol.15 Issue 1, pp.40-48

Belge Tipi: Makale

Yayın Tarihi: 1/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001281356

pISSN: 1308-5506

Sayı

Yazarlar:

Şeyda Gür | Kübra Karakuş | Burak Yeşilyurt | Tamer Eren

Yayıncı:

Kirikkale University

Ana Başlıklar:

Industrial Engineering

Dergi:

International Journal of Engineering Research and Development Vol.15 Issue 1, pp.40-48

Belge Tipi:

Makale

Yayın Tarihi:

1/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001281356

pISSN:

1308-5506