THE MEDIATING ROLE OF EMOTIONAL LABOR IN THE EFFECT OF PSYCHOLOGICAL CONTRACT VIOLATIONS ON COUNTERPRODUCTIVE WORK BEHAVIORS

Selen Doğan; Nuriye Yaramış

Makale detayları

THE MEDIATING ROLE OF EMOTIONAL LABOR IN THE EFFECT OF PSYCHOLOGICAL CONTRACT VIOLATIONS ON COUNTERPRODUCTIVE WORK BEHAVIORS

Yazarlar:

Selen Doğan | Nuriye Yaramış

Yayıncı:

Nigde Omer Halisdemir University

Ana Başlıklar:

Sosyal Psikoloji | Sosyal ve Kişilik Psikolojisi (Diğer)

Dergi:

Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.18 Issue 3, pp.777-794

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001353634

pISSN:

2564-6931

Anahtar kelimeler:

Özet:

 Psychological contract violations have many negative consequences at the individual and organizational levels. These negative consequences have some negative effects on organizations and employees. This study investigated the mediating role of emotional labor in the impact of psychological contract violations on counterproductive work behaviors. Data was collected from 457 academic and administrative staff working at a public university. According to the results of the research, psychological contract violation did not have a significant effect in the same direction as superficial acting, which is one of the sub-dimensions of emotional labor, it had a significant opposite impact on deep acting; it was observed that surface acting had a considerable effect in the same direction on counterproductive work behaviors, while deep acting had a significant effect in the opposite direction on counterproductive work behaviors. It has been found that psychological contract violation reduces deep-acting behavior and increases withdrawal behavior.

 Psychological contract violations have many negative consequences at the individual and organizational levels. These negative consequences have some negative effects on organizations and employees. This study investigated the mediating role of emotional labor in the impact of psychological contract violations on counterproductive work behaviors. Data was collected from 457 academic and administrative staff working at a public university. According to the results of the research, psychological contract violation did not have a significant effect in the same direction as superficial acting, which is one of the sub-dimensions of emotional labor, it had a significant opposite impact on deep acting; it was observed that surface acting had a considerable effect in the same direction on counterproductive work behaviors, while deep acting had a significant effect in the opposite direction on counterproductive work behaviors. It has been found that psychological contract violation reduces deep-acting behavior and increases withdrawal behavior.

 Psychological contract violations have many negative consequences at the individual and organizational levels. These negative consequences have some negative effects on organizations and employees. This study investigated the mediating role of emotional labor in the impact of psychological contract violations on counterproductive work behaviors. Data was collected from 457 academic and administrative staff working at a public university. According to the results of the research, psychological contract violation did not have a significant effect in the same direction as superficial acting, which is one of the sub-dimensions of emotional labor, it had a significant opposite impact on deep acting; it was observed that surface acting had a considerable effect in the same direction on counterproductive work behaviors, while deep acting had a significant effect in the opposite direction on counterproductive work behaviors. It has been found that psychological contract violation reduces deep-acting behavior and increases withdrawal behavior.

 Psikolojik sözleşme ihlallerinin bireysel ve örgütsel düzeyde birçok olumsuz sonucu bulunmaktadır. Bu olumsuz sonuçlar, örgütler ve iş görenler üzerinde bazı negatif etkilere sahip olmaktadır. Bu araştırmada psikolojik sözleşme ihlallerinin üretkenlik karşıtı iş davranışlarına etkisinde duygusal emeğin aracılık rolü araştırılmıştır. Bir kamu üniversitesinde görev yapan 457 akademik ve idari personelden veri toplanmıştır. Araştırma sonucuna göre psikolojik sözleşme ihlalinin duygusal emeğin alt boyutlarından olan yüzeysel rol yapma ile aynı yönde anlamlı bir etkisinin ortaya çıkmadığı, derin rol yapma üzerinde ise aksi yönde anlamlı bir etkisinin olduğu; yüzeysel rol yapmanın üretkenlik karşıtı iş davranışları üzerinde aynı yönde anlamlı bir etkisinin olduğu, derin rol yapmanın üretkenlik karşıtı iş davranışları üzerinde aksi yönde anlamlı bir etkisinin olduğu görülmüştür. Psikolojik sözleşme ihlalinin derin rol yapma davranışını azalttığı, geri çekilme davranışını artırdığı bulunmuştur.

Makale detayları

THE MEDIATING ROLE OF EMOTIONAL LABOR IN THE EFFECT OF PSYCHOLOGICAL CONTRACT VIOLATIONS ON COUNTERPRODUCTIVE WORK BEHAVIORS

Yazarlar:

Selen Doğan | Nuriye Yaramış

Yayıncı:

Nigde Omer Halisdemir University

Ana Başlıklar:

Sosyal Psikoloji | Sosyal ve Kişilik Psikolojisi (Diğer)

Dergi:

Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.18 Issue 3, pp.777-794

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001353634

pISSN:

2564-6931

Psychological Contract Violation

Counterproductive Work Behaviors

Emotional LaborPsikolojik Sözleşme İhlali

Üretkenlik Karşıtı İş Davranışları

Duygusal Emek.

Sayı

Makale detayları

THE MEDIATING ROLE OF EMOTIONAL LABOR IN THE EFFECT OF PSYCHOLOGICAL CONTRACT VIOLATIONS ON COUNTERPRODUCTIVE WORK BEHAVIORS

Yazarlar: Selen Doğan | Nuriye Yaramış

Yayıncı: Nigde Omer Halisdemir University

Ana Başlıklar: Sosyal Psikoloji | Sosyal ve Kişilik Psikolojisi (Diğer)

Dergi: Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.18 Issue 3, pp.777-794

Belge Tipi: Makale

Yayın Tarihi: 1/2025

Belge Dili: Türkçe

Document ID (Org No.): 2001353634

pISSN: 2564-6931

Psychological Contract Violation

Counterproductive Work Behaviors

Emotional LaborPsikolojik Sözleşme İhlali

Üretkenlik Karşıtı İş Davranışları

Duygusal Emek.

Sayı

Yazarlar:

Selen Doğan | Nuriye Yaramış

Yayıncı:

Nigde Omer Halisdemir University

Ana Başlıklar:

Sosyal Psikoloji | Sosyal ve Kişilik Psikolojisi (Diğer)

Dergi:

Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.18 Issue 3, pp.777-794

Belge Tipi:

Makale

Yayın Tarihi:

1/2025

Belge Dili:

Türkçe

Document ID (Org No.):

2001353634

pISSN:

2564-6931