TS EN ISO 9001:2008 KALİTE YÖNETİM SİSTEMİNİN İŞ YAŞAM KALİTESİNE KATKISI: SAĞLIK SEKTÖRÜNDE BİR ARAŞTIRMA

Mustafa YÜCEL

Makale detayları

TS EN ISO 9001:2008 KALİTE YÖNETİM SİSTEMİNİN İŞ YAŞAM KALİTESİNE KATKISI: SAĞLIK SEKTÖRÜNDE BİR ARAŞTIRMA

Yazarlar:

Mustafa YÜCEL

Yayıncı:

Selcuk University

Dergi:

The Journal of Social Economic Research 2013 Vol.13 Issue 26, pp.124-152

Belge Tipi:

Makale

Yayın Tarihi:

11/2013

Belge Dili:

Türkçe

Document ID (Org No.):

2000610406

Sıklık:

İki Yıllık

eISSN:

2148-3043

Özet:

 

Rekabetin giderek artması işletmeleri başarılı olmanın farklı yollarını aramaya yöneltir. Bu amaçla işletmeler, kendi işletmelerini diğer rakip işletmelerden farklılaştırmalarına yardım edecek yeni yönetim tekniklerini uygulamaktadırlar. TKY, işletmelerin büyük bir kısmının uyguladıkları ve benimsedikleri bir tekniktir. Sağlık hizmetlerinde toplam kalite yönetimi yaklaşımı, hem toplumun daha kaliteli hizmet beklentisi hem de hizmet maliyetlerinin düşürülmesi hedeflerini karşılamaktadır. Günümüzde kalite anlayışının yanı sıra kalite yönetim sistemleri de kuruluşlara önemli bir altyapı sağlayabilmektedir. Bu çalışmanın amacı, “TS EN ISO 9001:2008 Kalite Yönetim Sistemi uygulayan firmada İş Yaşam Kalitesini” değerlendirmek ve yaşam kalitesini etkileyen faktörleri ortaya koymaktır.

 

Quality of system must be provided, for supplying goods and services that meets the
 quality of wants and needs of customers that changes continuously. National or international
 business‟ managers pay a bigger importance to the quality because of the diversification of
 developing technology and marketing resources. Globalisation has left the idea of classic
 management methods, approaches and practices which were very popular in their time to new
 ideas Businesses implement to new management tecniques that help to distinguish themselves
 than their competitors.
 Nowadays quality becomes a usual business component in terms of customers, employees,
 suppliers and other stakeholders. Companies have a needing about quality certificate or
 another argument showing its quality proficiency regarding implementing a quality
 management system. Quality Management System is in general a composition of efforts
 aiming to submit a cost effective service and to gain full appreciation of the demanding
 parties, to improve, protect and develop quality,shown by various departments of the
 institution.
 Quality assurance, securing it for all times, and quality improvements are not realized via
 randomized things but systematic studies.Quality management systems benefits such as better
 documentation for organizations standardization, customer satisfaction, better supplier
 relationships, detection of powers and responsibilities within the enterprise, data and ability to
 make situation analysis in accordance with statistical measurements and to be able to use the
 results of these analysis for the forward-looking decisions.
 Tqm is a tecnique that adopted and implemented by most of the businesses within those
 tecniques. The reasons of importance of quality are; diversity in products and services that are
 produced,disappearance of trade borders, technological improvements and new competition
 conditions by means of these advances. The organisations which adopt the TQM are
 increasing the quality of the products and services whereas they decrease the cost of them.
 This situation provides the advantage in competition in the market.
 Quality concept has an important role in health industry as well in production industry.
 Together with the development of science and technology as well as increase of cultural level
 ad importance attached to humanity, submission of health services with higher standards
 become obligatory. In order to let Turkey have a competition power and overcome from
 challenges under 21st century health conditions, it should realize the investments through
 future, such as technology, research ad development,environment as well as most important
 one, education. In the hospitals that one of the components of health industry, quality
 understanding gain an importance because of the need of satisfy the health care needs finely
 and take the proper management decisions. Nowadays together with quality understanding,
 also quality management systems can obtain important structure for organizations. Total
 quality management approach in health sector meets either expectation about higher quality
 service, or goals on reducing service costs. Quality certification systems, which previously
 originated in health sector in an incentive manner, are the criteria which have been practiced compulsorily in recent years and which affect the additional payments for the staff, and which
 determine the hospital performance, the quality criteria of which the Ministry of Health
 attaches much importance and supervises itself.
 ISO 9000 for quality is one of the most applicable strategies by businesses all over the world.
 ISO 9000 has been one of important issues in many developing countries including Turkey.
 ISO 9000 QMS has been still first basic step in the attainment of TQM. In the implementation
 of ISO 9000
 QMS by the organizations, they learn what their organization processes are and how to
 measure and evaluate their processes. Organization which implement ISO 9000 QMS, will
 take advantages of this systems in two or three years.
 The aim of this study is to evaluate " The Contribution Of TS EN ISO 9001:2008 Quality
 Management System to Quality of Business Life” and show the factors that affect Quality of
 Business Life. Using Quality Guarantee Systems (QGS) ISO 9001:2008 in the production and
 the service enterprises that has the last state after the revision made in the year 2008 continues
 increasingly. QGS aims to make the system more efficient, more effective and faster by
 arranging the management form of the enterprises. Benefitting in the highest level from the all
 wealth of the enterprise is basically considered while performing this aim.

Makale detayları

TS EN ISO 9001:2008 KALİTE YÖNETİM SİSTEMİNİN İŞ YAŞAM KALİTESİNE KATKISI: SAĞLIK SEKTÖRÜNDE BİR ARAŞTIRMA

Yazarlar: Mustafa YÜCEL

Yayıncı: Selcuk University

Dergi: The Journal of Social Economic Research 2013 Vol.13 Issue 26, pp.124-152

Belge Tipi: Makale

Yayın Tarihi: 11/2013

Belge Dili: Türkçe

Document ID (Org No.): 2000610406

Sıklık: İki Yıllık

eISSN: 2148-3043

Sayı

Yazarlar:

Mustafa YÜCEL

Yayıncı:

Selcuk University

Dergi:

The Journal of Social Economic Research 2013 Vol.13 Issue 26, pp.124-152

Belge Tipi:

Makale

Yayın Tarihi:

11/2013

Belge Dili:

Türkçe

Document ID (Org No.):

2000610406

Sıklık:

İki Yıllık

eISSN:

2148-3043