A Field Study on the Relationship Between Emotional Labor and Organizational Support Levels in Primary and Secondary School Teachers and School Administrators

Yaşar Dilber; Halime Güngör; İlkay Güner Eşerler

Makale detayları

A Field Study on the Relationship Between Emotional Labor and Organizational Support Levels in Primary and Secondary School Teachers and School Administrators

Yazarlar:

Yaşar Dilber | Halime Güngör | İlkay Güner Eşerler

Yayıncı:

Nevsehir Haci Bektas Veli University

Ana Başlıklar:

Eğitim Yönetimi | Teftişi | Planlaması ve Ekonomisi (Diğer)

Dergi:

Kapadokya Eğitim Dergisi , pp.40-58

Belge Tipi:

Makale

Yayın Tarihi:

10/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001303229

pISSN:

2717-9346

Anahtar kelimeler:

Özet:

 In this study, it was aimed to examine the emotional labor and organizational support levels of teachers and administrators working in public primary and secondary schools in Bursa. The research is a descriptive research in the survey model, quantitative research design. Simple random sampling method and voluntariness were taken as basis in the selection of the sample, and 405 teachers and administrators working in Bursa participated in the research. Personal Information Form, Emotional Labor Scale and Perceived Organizational Support Scale were used as data collection tools in the study, and necessary permissions for use, application permissions and ethics committee approval were obtained. In the study, it was observed that the emotional labor levels of teachers and administrators differed significantly according to gender, type of school, task, professional seniority and education level, but didnt differ according to the number of awards received. It was observed that the organizational support levels of teachers and administrators differed significantly according to the task and the number of awards received, but didnt differ according to gender, school type, professional seniority and educational status. It was concluded that organizational support, instructional support and managerial support had a low level effect on the prediction of teachers and administrators behaviors related to superficial role playing, deep role playing and natural behaviors. It was suggested that organizational managers should increase their awareness of emotional labor and work towards the effective use of organizational support mechanisms.

 In this study, it was aimed to examine the emotional labor and organizational support levels of teachers and administrators working in public primary and secondary schools in Bursa. The research is a descriptive research in the survey model, quantitative research design. Simple random sampling method and voluntariness were taken as basis in the selection of the sample, and 405 teachers and administrators working in Bursa participated in the research. Personal Information Form, Emotional Labor Scale and Perceived Organizational Support Scale were used as data collection tools in the study, and necessary permissions for use, application permissions and ethics committee approval were obtained. In the study, it was observed that the emotional labor levels of teachers and administrators differed significantly according to gender, type of school, task, professional seniority and education level, but didnt differ according to the number of awards received. It was observed that the organizational support levels of teachers and administrators differed significantly according to the task and the number of awards received, but didnt differ according to gender, school type, professional seniority and educational status. It was concluded that organizational support, instructional support and managerial support had a low level effect on the prediction of teachers and administrators behaviors related to superficial role playing, deep role playing and natural behaviors. It was suggested that organizational managers should increase their awareness of emotional labor and work towards the effective use of organizational support mechanisms.

 In this study, it was aimed to examine the emotional labor and organizational support levels of teachers and administrators working in public primary and secondary schools in Bursa. The research is a descriptive research in the survey model, quantitative research design. Simple random sampling method and voluntariness were taken as basis in the selection of the sample, and 405 teachers and administrators working in Bursa participated in the research. Personal Information Form, Emotional Labor Scale and Perceived Organizational Support Scale were used as data collection tools in the study, and necessary permissions for use, application permissions and ethics committee approval were obtained. In the study, it was observed that the emotional labor levels of teachers and administrators differed significantly according to gender, type of school, task, professional seniority and education level, but didnt differ according to the number of awards received. It was observed that the organizational support levels of teachers and administrators differed significantly according to the task and the number of awards received, but didnt differ according to gender, school type, professional seniority and educational status. It was concluded that organizational support, instructional support and managerial support had a low level effect on the prediction of teachers and administrators behaviors related to superficial role playing, deep role playing and natural behaviors. It was suggested that organizational managers should increase their awareness of emotional labor and work towards the effective use of organizational support mechanisms.

 Bu araştırmada Bursa ili kamu ilkokul ve ortaokullarında görev yapan öğretmen ve yöneticilerin duygusal emek ve örgütsel destek düzeylerinin incelenmesi amaçlanmıştır. Araştırma tarama modelinde, nicel araştırma deseninde, betimsel bir araştırmadır. Örneklem seçiminde olasılıklı olmayan örnekleme yöntemlerinden basit rasgele örnekleme yöntemi ve katılımda gönüllülük esas alınmış, araştırmaya Bursada görev yapan 405 öğretmen ve yönetici katılmıştır. Araştırmada veri toplama aracı olarak Kişisel Bilgi Formu, Duygusal Emek Ölçeği ve Algılanan Örgütsel Destek Ölçeği kullanılmış, gerekli kullanım izinleri, uygulama izinleri ve etik kurul onayı alınmıştır. Araştırmada öğretmenlerin ve yöneticilerin duygusal emek düzeylerinin cinsiyete, görev yapılan okul türüne, göreve, mesleki kıdeme ve eğitim durumuna göre anlamlı olarak farklılaştığı ancak alınan ödül sayısına göre farklılaşmadığı görülmüştür. Öğretmenlerin ve yöneticilerin örgütsel destek düzeylerinin göreve ve alınan ödül sayısına göre anlamlı olarak farklılaştığı ancak cinsiyet, okul türü, mesleki kıdem ve eğitim durumuna göre farklılaşmadığı görülmüştür. Öğretmen ve yöneticilerin yüzeysel rol yapma, derinden rol yapma, doğal davranışlar ile ilgili davranışlarının yordanmasında örgütsel destek, öğretimsel destek, yönetsel desteğin düşük düzey bir etkiye sahip olduğu sonucuna ulaşılmıştır. Örgüt yöneticilerinin duygusal emek konusunda farkındalıklarının artırılması ve örgütsel destek mekanizmalarının etkili kullanımına yönelik çalışmalar yapması önerilmiştir.

Makale detayları

A Field Study on the Relationship Between Emotional Labor and Organizational Support Levels in Primary and Secondary School Teachers and School Administrators

Yazarlar:

Yaşar Dilber | Halime Güngör | İlkay Güner Eşerler

Yayıncı:

Nevsehir Haci Bektas Veli University

Ana Başlıklar:

Eğitim Yönetimi | Teftişi | Planlaması ve Ekonomisi (Diğer)

Dergi:

Kapadokya Eğitim Dergisi , pp.40-58

Belge Tipi:

Makale

Yayın Tarihi:

10/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001303229

pISSN:

2717-9346

education administration

teachers

management of emotions

emotional labor

organizational supporteğitim yöneticileri

öğretmenler

duygu yönetimi

duygusal emek

örgütsel destek

Sayı

Makale detayları

Yazarlar: Yaşar Dilber | Halime Güngör | İlkay Güner Eşerler

Yayıncı: Nevsehir Haci Bektas Veli University

Ana Başlıklar: Eğitim Yönetimi | Teftişi | Planlaması ve Ekonomisi (Diğer)

Dergi: Kapadokya Eğitim Dergisi , pp.40-58

Belge Tipi: Makale

Yayın Tarihi: 10/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001303229

pISSN: 2717-9346

Sayı

Yazarlar:

Yaşar Dilber | Halime Güngör | İlkay Güner Eşerler

Yayıncı:

Nevsehir Haci Bektas Veli University

Ana Başlıklar:

Eğitim Yönetimi | Teftişi | Planlaması ve Ekonomisi (Diğer)

Dergi:

Kapadokya Eğitim Dergisi , pp.40-58

Belge Tipi:

Makale

Yayın Tarihi:

10/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001303229

pISSN:

2717-9346