Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Mubarak ALDOSARİ; Yusnidah IBRAHİM; Norlida Binti Abdul MANAB; Ebrahim Mohammed AL-MATARİ; Eqab Aiyadh ALOTAİBİ

Makale detayları

Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Yazarlar:

Mubarak ALDOSARİ | Yusnidah IBRAHİM | Norlida Binti Abdul MANAB | Ebrahim Mohammed AL-MATARİ | Eqab Aiyadh ALOTAİBİ

Yayıncı:

İlhan ÖZTÜRK

Ana Başlıklar:

Sosyoloji & antropoloji

Dergi:

International Review of Management and Marketing 2016 Vol.6 Issue 2, pp.270-276

Belge Tipi:

Makale

Yayın Tarihi:

3/2016

Belge Dili:

İngilizce

Document ID (Org No.):

2000822492

Sıklık:

İki Aylık

eISSN:

2146-4405

Özet:

 

This study explored the relationships among several antecedent factors, namely service characteristics, financing and choice of plan and foreign workers’ satisfaction with cooperative health insurance (CHI). The study also hypothesized that customer knowledge situation would moderate the relationships among these antecedent factors and foreign workers’ satisfaction with CHI. Drawing from a sample of 384 expatriates in Saudi Arabia, we found that service characteristics were positively related to foreign workers’ satisfaction with CHI. We also found evidence regarding the relationship between CHI financing and foreign workers’ satisfaction with CHI. Similarly, CHI choice of plan was found to be a significant predictor of foreign workers’ satisfaction with CHI. Importantly, we predicted that perceived antecedent factors would each interact with customer knowledge in explaining foreign workers’ satisfaction with CHI, such that this relationship would be stronger when customer knowledge situation is high and weaker when customer knowledge situation is low. Accordingly, the results generally supported our predictions.

Makale detayları

Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Yazarlar: Mubarak ALDOSARİ | Yusnidah IBRAHİM | Norlida Binti Abdul MANAB | Ebrahim Mohammed AL-MATARİ | Eqab Aiyadh ALOTAİBİ

Yayıncı: İlhan ÖZTÜRK

Ana Başlıklar: Sosyoloji & antropoloji

Dergi: International Review of Management and Marketing 2016 Vol.6 Issue 2, pp.270-276

Belge Tipi: Makale

Yayın Tarihi: 3/2016

Belge Dili: İngilizce

Document ID (Org No.): 2000822492

Sıklık: İki Aylık

eISSN: 2146-4405

Sayı

Yazarlar:

Mubarak ALDOSARİ | Yusnidah IBRAHİM | Norlida Binti Abdul MANAB | Ebrahim Mohammed AL-MATARİ | Eqab Aiyadh ALOTAİBİ

Yayıncı:

İlhan ÖZTÜRK

Ana Başlıklar:

Sosyoloji & antropoloji

Dergi:

International Review of Management and Marketing 2016 Vol.6 Issue 2, pp.270-276

Belge Tipi:

Makale

Yayın Tarihi:

3/2016

Belge Dili:

İngilizce

Document ID (Org No.):

2000822492

Sıklık:

İki Aylık

eISSN:

2146-4405