Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry

Muharrem TUNA; Fatih TÜRKMEN

Makale detayları

Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry

Yazarlar:

Muharrem TUNA | Fatih TÜRKMEN

Yayıncı:

Muharrem TUNA

Ana Başlıklar:

Kamu mallarının idaresi

Dergi:

Turizm Akademik Dergisi 2014 Vol.1 Issue 1, pp.39-54

Belge Tipi:

Makale

Yayın Tarihi:

11/2014

Belge Dili:

İngilizce

Document ID (Org No.):

2000626901

Sıklık:

Aylık

eISSN:

2149-1690

Özet:

 

Although considered unwanted by the tourism industry, it has been acknowledged that conflict can foster new ideas which contribute in a positive way by providing an opportunity for self-critique and maintaining internal dynamism through change and innovations. For these reasons how to manage conflict is a crucial skill for managers. This research aims to determine the extent to which conflict management methods change according to demographic characteristics or the characteristics of the enterprises. It examines the preferences of managers on integrating, obliging, compromising, dominating and avoiding methods. Survey research has been conducted on 1098 tourism enterprise managers in Turkey. The first part of the survey includes questions on the personal characteristics of managers and the general characteristics of their enterprises. The second part includes 28 statements to explore the conflict management strategies of the managers. Percentage, frequency, t-test for independent samples, one-factor variance analysis (Anova) and Bonferroni test have been used in the research. The survey analysis establishes a significant relationship between conflict management methods of managers, their demographic characteristics, and the characteristics of the enterprises they work at.

Makale detayları

Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry

Yazarlar: Muharrem TUNA | Fatih TÜRKMEN

Yayıncı: Muharrem TUNA

Ana Başlıklar: Kamu mallarının idaresi

Dergi: Turizm Akademik Dergisi 2014 Vol.1 Issue 1, pp.39-54

Belge Tipi: Makale

Yayın Tarihi: 11/2014

Belge Dili: İngilizce

Document ID (Org No.): 2000626901

Sıklık: Aylık

eISSN: 2149-1690

Sayı

Yazarlar:

Muharrem TUNA | Fatih TÜRKMEN

Yayıncı:

Muharrem TUNA

Ana Başlıklar:

Kamu mallarının idaresi

Dergi:

Turizm Akademik Dergisi 2014 Vol.1 Issue 1, pp.39-54

Belge Tipi:

Makale

Yayın Tarihi:

11/2014

Belge Dili:

İngilizce

Document ID (Org No.):

2000626901

Sıklık:

Aylık

eISSN:

2149-1690