A Qualitative Research On the Evaluation of Corporate Feedback Practices in Municipalities as a Citizen Participation Practice

Miray Özden

Makale detayları

A Qualitative Research On the Evaluation of Corporate Feedback Practices in Municipalities as a Citizen Participation Practice

Yazarlar:

Miray Özden

Yayıncı:

Bandirma Onyedi Eylul University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Yönetim ve Ekonomi Araştırmaları Dergisi Vol.21 Issue 3, pp.95-112

Belge Tipi:

Makale

Yayın Tarihi:

10/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001300759

pISSN:

2148-029X

Anahtar kelimeler:

Özet:

 The using of the Internet since the beginning of the 2000s has led to an increase in scientific interest in e-participation applications, which are defined as online participation. Feedback applications are areas of receiving comments from users, listening to complaints or presenting suggestions on process design regarding available services. Here, Write to us, Online Chat, Like or Dislike Buttons and Comment sites are applications designed to get feedback. It is important how these applications work and how obtained data is stored and interpreted in terms of determining the level of interaction between the municipality and the citizen. In the study, first of all, citizen participation and e-participation, one of the participation methods, will be explained conceptually. In the study, feedback applications on the websites of 11 District Municipalities, including Tekirdağ Metropolitan Municipality, and communication lines used for feedback will be examined; interviews will be held with the administrative staff who collect and report the feedback, it will be evaluated in which aspects the feedbacks are reflected in the applications. In the study, feedback applications were tested and the work of the information processing units was observed on site, especially as a participant observer. Accessibility of feedback applications, ease of use, response times of municipalities were determined and advantageous aspects for participation were listed.

 The using of the Internet since the beginning of the 2000s has led to an increase in scientific interest in e-participation applications, which are defined as online participation. Feedback applications are areas of receiving comments from users, listening to complaints or presenting suggestions on process design regarding available services. Here, Write to us, Online Chat, Like or Dislike Buttons and Comment sites are applications designed to get feedback. It is important how these applications work and how obtained data is stored and interpreted in terms of determining the level of interaction between the municipality and the citizen. In the study, first of all, citizen participation and e-participation, one of the participation methods, will be explained conceptually. In the study, feedback applications on the websites of 11 District Municipalities, including Tekirdağ Metropolitan Municipality, and communication lines used for feedback will be examined; interviews will be held with the administrative staff who collect and report the feedback, it will be evaluated in which aspects the feedbacks are reflected in the applications. In the study, feedback applications were tested and the work of the information processing units was observed on site, especially as a participant observer. Accessibility of feedback applications, ease of use, response times of municipalities were determined and advantageous aspects for participation were listed.

 The using of the Internet since the beginning of the 2000s has led to an increase in scientific interest in e-participation applications, which are defined as online participation. Feedback applications are areas of receiving comments from users, listening to complaints or presenting suggestions on process design regarding available services. Here, Write to us, Online Chat, Like or Dislike Buttons and Comment sites are applications designed to get feedback. It is important how these applications work and how obtained data is stored and interpreted in terms of determining the level of interaction between the municipality and the citizen. In the study, first of all, citizen participation and e-participation, one of the participation methods, will be explained conceptually. In the study, feedback applications on the websites of 11 District Municipalities, including Tekirdağ Metropolitan Municipality, and communication lines used for feedback will be examined; interviews will be held with the administrative staff who collect and report the feedback, it will be evaluated in which aspects the feedbacks are reflected in the applications. In the study, feedback applications were tested and the work of the information processing units was observed on site, especially as a participant observer. Accessibility of feedback applications, ease of use, response times of municipalities were determined and advantageous aspects for participation were listed.

 The using of the Internet since the beginning of the 2000s has led to an increase in scientific interest in e-participation applications, which are defined as online participation. Feedback applications are areas of receiving comments from users, listening to complaints or presenting suggestions on process design regarding available services. Here, Write to us, Online Chat, Like or Dislike Buttons and Comment sites are applications designed to get feedback. It is important how these applications work and how obtained data is stored and interpreted in terms of determining the level of interaction between the municipality and the citizen. In the study, first of all, citizen participation and e-participation, one of the participation methods, will be explained conceptually. In the study, feedback applications on the websites of 11 District Municipalities, including Tekirdağ Metropolitan Municipality, and communication lines used for feedback will be examined; interviews will be held with the administrative staff who collect and report the feedback, it will be evaluated in which aspects the feedbacks are reflected in the applications. In the study, feedback applications were tested and the work of the information processing units was observed on site, especially as a participant observer. Accessibility of feedback applications, ease of use, response times of municipalities were determined and advantageous aspects for participation were listed.

Makale detayları

A Qualitative Research On the Evaluation of Corporate Feedback Practices in Municipalities as a Citizen Participation Practice

Yazarlar:

Miray Özden

Yayıncı:

Bandirma Onyedi Eylul University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Yönetim ve Ekonomi Araştırmaları Dergisi Vol.21 Issue 3, pp.95-112

Belge Tipi:

Makale

Yayın Tarihi:

10/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001300759

pISSN:

2148-029X

feedback

local government

citizen participation

municipality

e-participation

Sayı

Makale detayları

A Qualitative Research On the Evaluation of Corporate Feedback Practices in Municipalities as a Citizen Participation Practice

Yazarlar: Miray Özden

Yayıncı: Bandirma Onyedi Eylul University

Ana Başlıklar: Kamu Yönetimi

Dergi: Yönetim ve Ekonomi Araştırmaları Dergisi Vol.21 Issue 3, pp.95-112

Belge Tipi: Makale

Yayın Tarihi: 10/2023

Belge Dili: İngilizce

Document ID (Org No.): 2001300759

pISSN: 2148-029X

feedback

local government

citizen participation

municipality

e-participation

Sayı

Yazarlar:

Miray Özden

Yayıncı:

Bandirma Onyedi Eylul University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Yönetim ve Ekonomi Araştırmaları Dergisi Vol.21 Issue 3, pp.95-112

Belge Tipi:

Makale

Yayın Tarihi:

10/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001300759

pISSN:

2148-029X