The Impact of Abusive Supervision on Counterproductive Work Behaviors: The Case of Assistant Physicians

Merve Aşkın; Ferda Alper Ay

Makale detayları

The Impact of Abusive Supervision on Counterproductive Work Behaviors: The Case of Assistant Physicians

Yazarlar:

Merve Aşkın | Ferda Alper Ay

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Kurumları Yönetimi

Dergi:

Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.11 Issue 1, pp.89-108

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001310378

pISSN:

2528-9918

Anahtar kelimeler:

Özet:

 Objective: The difficulties created by todays competitive environment make the work of managers difficult and can increase the tendency of the manager to abusive behaviors. The aim of this study is to examine the effect of abusive supervision on counterproductive work behaviors on assistant physicians. Materials and Methods: The sample of the study consisted of 159 assistant physicians working at Sivas Cumhuriyet University Health Services Application and Research Hospital during the COVID-19 pandemic November 2020. Personal information form, counterproductive work behaviors scale and abusive supervision scale were used to collect data. In the evaluation of the data, descriptive statistics, Mann-Whitney U Test, Kruskal-Wallis H Test, correlation and regression analyzes were used. Results: The perception of abusive supervision was higher in those with heavy workloads and those with an uninterrupted working time of more than 12 hours. It was determined that the abusive supervision positively affected the dimensions of abuse, sabotage, withdrawal and stealing. They stated the problems that assistant physicians expect to be solved in four dimensions, in order of priority: in terms of work, institution, manager and patient. Conclusion: Hostile verbal and non-verbal behaviors of managers cause an increase in anti-productive work behaviors in healthcare providers. Producing solutions to the problems of healthcare workers and improving their working conditions will have a positive impact on the provision of qualified healthcare services by increasing productivity and therefore on public health.

 Objective: The difficulties created by todays competitive environment make the work of managers difficult and can increase the tendency of the manager to abusive behaviors. The aim of this study is to examine the effect of abusive supervision on counterproductive work behaviors on assistant physicians. Materials and Methods: The sample of the study consisted of 159 assistant physicians working at Sivas Cumhuriyet University Health Services Application and Research Hospital during the COVID-19 pandemic November 2020. Personal information form, counterproductive work behaviors scale and abusive supervision scale were used to collect data. In the evaluation of the data, descriptive statistics, Mann-Whitney U Test, Kruskal-Wallis H Test, correlation and regression analyzes were used. Results: The perception of abusive supervision was higher in those with heavy workloads and those with an uninterrupted working time of more than 12 hours. It was determined that the abusive supervision positively affected the dimensions of abuse, sabotage, withdrawal and stealing. They stated the problems that assistant physicians expect to be solved in four dimensions, in order of priority: in terms of work, institution, manager and patient. Conclusion: Hostile verbal and non-verbal behaviors of managers cause an increase in anti-productive work behaviors in healthcare providers. Producing solutions to the problems of healthcare workers and improving their working conditions will have a positive impact on the provision of qualified healthcare services by increasing productivity and therefore on public health.

 Objective: The difficulties created by todays competitive environment make the work of managers difficult and can increase the tendency of the manager to abusive behaviors. The aim of this study is to examine the effect of abusive supervision on counterproductive work behaviors on assistant physicians. Materials and Methods: The sample of the study consisted of 159 assistant physicians working at Sivas Cumhuriyet University Health Services Application and Research Hospital during the COVID-19 pandemic November 2020. Personal information form, counterproductive work behaviors scale and abusive supervision scale were used to collect data. In the evaluation of the data, descriptive statistics, Mann-Whitney U Test, Kruskal-Wallis H Test, correlation and regression analyzes were used. Results: The perception of abusive supervision was higher in those with heavy workloads and those with an uninterrupted working time of more than 12 hours. It was determined that the abusive supervision positively affected the dimensions of abuse, sabotage, withdrawal and stealing. They stated the problems that assistant physicians expect to be solved in four dimensions, in order of priority: in terms of work, institution, manager and patient. Conclusion: Hostile verbal and non-verbal behaviors of managers cause an increase in anti-productive work behaviors in healthcare providers. Producing solutions to the problems of healthcare workers and improving their working conditions will have a positive impact on the provision of qualified healthcare services by increasing productivity and therefore on public health.

 Amaç: Bu çalışmanın amacı, istismarcı yönetim tarzının üretim karşıtı iş davranışları üzerine olan etkisini asistan hekimler üzerinde incelemektir. Gereç ve Yöntem: Araştırmanın örneklemini COVID-19 pandemi sürecinde Kasım 2020 Sivas Cumhuriyet Üniversitesi Sağlık Hizmetleri Uygulama ve Araştırma Hastanesinde görev yapan 159 asistan hekim oluşturmuştur. Verilerin toplanmasında kişisel bilgi formu, üretim karşıtı iş davranışları ölçeği ve istismarcı yönetim ölçeği kullanılmıştır. Verilerin değerlendirilmesinde tanımlayıcı istatistikler, Mann- Whitney U Testi, Kruskal-Wallis H Testi, korelasyon ve regresyon analizleri kullanılmıştır. Bulgular: İş yükü ağır olanlarda ve kesintisiz çalışma saati 12 saatten fazla olanlarda istismarcı yönetim algısı daha yüksek saptanmıştır. İstismarcı yönetim tarzının kötüye kullanma, sabotaj, geri çekilme ve çalma boyutlarını pozitif olarak etkilediği belirlendi. Asistan hekimler çözülmesini bekledikleri sorunları öncelik sırasına göre iş, kurum, yöneticiler ve hastalar için olmak üzere dört boyutta belirtmişlerdir. Sonuç: Yöneticilerin düşmanca sözlü ve sözlü olmayan davranışları sağlık hizmeti sunucularında üretim karşıtı iş davranışlarını artışa neden olmaktadır. Sağlık çalışanlarının sorunlarına çözüm üretilmesi ve çalışma koşullarının iyileştirilmesi, üretkenliği artırarak nitelikli sağlık hizmeti sunulmasına ve dolayısıyla toplum sağlığına da olumlu yansıyacaktır.

Makale detayları

The Impact of Abusive Supervision on Counterproductive Work Behaviors: The Case of Assistant Physicians

Yazarlar:

Merve Aşkın | Ferda Alper Ay

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Kurumları Yönetimi

Dergi:

Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.11 Issue 1, pp.89-108

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001310378

pISSN:

2528-9918

Abusive supervision

counterproductive work behaviors (CWB)

assistant physiciansİstismarcı yönetim

üretkenlik karşıtı iş davranışları

asistan hekimler

Abusive supervision

counterproductive work behaviors (CWB)

assistant physicians

Sayı

Makale detayları

Yazarlar: Merve Aşkın | Ferda Alper Ay

Yayıncı: Hacettepe University

Ana Başlıklar: Sağlık Kurumları Yönetimi

Dergi: Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.11 Issue 1, pp.89-108

Belge Tipi: Makale

Yayın Tarihi: 4/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001310378

pISSN: 2528-9918

Sayı

Yazarlar:

Merve Aşkın | Ferda Alper Ay

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Kurumları Yönetimi

Dergi:

Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.11 Issue 1, pp.89-108

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001310378

pISSN:

2528-9918