Validity and Reliability Study of Patient Satisfaction Scale in Dental Health Services

Baha Öz; Meltem Saygılı

Makale detayları

Validity and Reliability Study of Patient Satisfaction Scale in Dental Health Services

Yazarlar:

Baha Öz | Meltem Saygılı

Yayıncı:

Selcuk University

Ana Başlıklar:

Dentistry (Other)

Dergi:

Selcuk Dental Journal Vol.11 Issue 2, pp.169-176

Belge Tipi:

Makale

Yayın Tarihi:

8/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001324979

pISSN:

2148-7529

Anahtar kelimeler:

Özet:

 Objective: The purpose of this study is to translate the new version of the DSQ scale, whose scope was reevaluated by Luo et al. 2018 through a qualitative study, into Turkish by conducting a validity and reliability study. Materials and Methods: The scope and language validity phase of the new DSQ scale, which was thematically analyzed by Luo et al. 2018 through a focus group study and suggested new areas to be added, was carried out on the basis of ISPORs ten-step translation and cultural adaptation guide. In the application phase of the scale, data were obtained from 250 volunteer patients who applied to a dental school to receive oral and dental health services by face-to-face interview method. Analyses were conducted with SPSS-AMOS-21 programs. For construct validity, Kaiser Meyer-Olkin and Bartlett Sphericity Test were performed, followed by exploratory factor analysis and confirmatory factor analysis. Item-total correlation and Cronbachs Alpha internal consistency coefficient were used to determine the reliability of the scale. Findings: The factor analysis revealed a scale with 16 items and 2 factors KMO0.820; Bartlett χ21100.755. The rate of explaining the total variance of the scale is 40.295. In confirmatory factor analysis, it was determined that the goodness of fit values of the model obtained by including 16 questions and 2 dimensions were at an acceptable level χ2sd1.626; p0.001; RMSEA0.056; GFI0.927; AGFI0.922; CFI0.970; RMR0.05. The reliability coefficients for the subscales and the total scale were 0.807; 0.656 and 0.799, respectively. Conclusion: The results obtained show that the Patient Satisfaction in Dental Health Services Scale is a valid and reliable tool that can be used to evaluate patient satisfaction in service delivery. Keywords: Oral and Dental Health Services, Patient Satisfaction, Validity, Reliability, Scale.

 Objective: The purpose of this study is to translate the new version of the DSQ scale, whose scope was reevaluated by Luo et al. 2018 through a qualitative study, into Turkish by conducting a validity and reliability study. Materials and Methods: The scope and language validity phase of the new DSQ scale, which was thematically analyzed by Luo et al. 2018 through a focus group study and suggested new areas to be added, was carried out on the basis of ISPORs ten-step translation and cultural adaptation guide. In the application phase of the scale, data were obtained from 250 volunteer patients who applied to a dental school to receive oral and dental health services by face-to-face interview method. Analyses were conducted with SPSS-AMOS-21 programs. For construct validity, Kaiser Meyer-Olkin and Bartlett Sphericity Test were performed, followed by exploratory factor analysis and confirmatory factor analysis. Item-total correlation and Cronbachs Alpha internal consistency coefficient were used to determine the reliability of the scale. Findings: The factor analysis revealed a scale with 16 items and 2 factors KMO0.820; Bartlett χ21100.755. The rate of explaining the total variance of the scale is 40.295. In confirmatory factor analysis, it was determined that the goodness of fit values of the model obtained by including 16 questions and 2 dimensions were at an acceptable level χ2sd1.626; p0.001; RMSEA0.056; GFI0.927; AGFI0.922; CFI0.970; RMR0.05. The reliability coefficients for the subscales and the total scale were 0.807; 0.656 and 0.799, respectively. Conclusion: The results obtained show that the Patient Satisfaction in Dental Health Services Scale is a valid and reliable tool that can be used to evaluate patient satisfaction in service delivery. Keywords: Oral and Dental Health Services, Patient Satisfaction, Validity, Reliability, Scale.

 Objective: The purpose of this study is to translate the new version of the DSQ scale, whose scope was reevaluated by Luo et al. 2018 through a qualitative study, into Turkish by conducting a validity and reliability study. Materials and Methods: The scope and language validity phase of the new DSQ scale, which was thematically analyzed by Luo et al. 2018 through a focus group study and suggested new areas to be added, was carried out on the basis of ISPORs ten-step translation and cultural adaptation guide. In the application phase of the scale, data were obtained from 250 volunteer patients who applied to a dental school to receive oral and dental health services by face-to-face interview method. Analyses were conducted with SPSS-AMOS-21 programs. For construct validity, Kaiser Meyer-Olkin and Bartlett Sphericity Test were performed, followed by exploratory factor analysis and confirmatory factor analysis. Item-total correlation and Cronbachs Alpha internal consistency coefficient were used to determine the reliability of the scale. Findings: The factor analysis revealed a scale with 16 items and 2 factors KMO0.820; Bartlett χ21100.755. The rate of explaining the total variance of the scale is 40.295. In confirmatory factor analysis, it was determined that the goodness of fit values of the model obtained by including 16 questions and 2 dimensions were at an acceptable level χ2sd1.626; p0.001; RMSEA0.056; GFI0.927; AGFI0.922; CFI0.970; RMR0.05. The reliability coefficients for the subscales and the total scale were 0.807; 0.656 and 0.799, respectively. Conclusion: The results obtained show that the Patient Satisfaction in Dental Health Services Scale is a valid and reliable tool that can be used to evaluate patient satisfaction in service delivery. Keywords: Oral and Dental Health Services, Patient Satisfaction, Validity, Reliability, Scale.

 Amaç: Bu çalışmanın amacı Luo ve ark. 2018 tarafından nitel bir araştırma ile kapsamı yeniden değerlendirilen DSQ ölçeğinin yeni halinin geçerlilik ve güvenilirlik çalışmasının yapılarak, Türkçeye kazandırılmasıdır. Gereç ve Yöntem: Luo ve ark. 2018 tarafından odak grup çalışmasıyla tematik analiz yapılan ve eklenmesi gereken yeni alanlar önerdiği yeni DSQ ölçeği için kapsam ve dil geçerliliği aşaması ISPORun on adımlık çeviri ve kültürel adaptasyon rehberi temelinde yürütülmüştür. Ölçeğin uygulama aşamasında bir diş hekimliği fakültesine ağız ve diş sağlığı hizmeti almak üzere başvuran 250 gönüllü hastadan yüz yüze görüşme yöntemiyle veri elde edilmiştir. Analizler SPSS-AMOS-21 programları ile yürütülmüştür. Yapı geçerliliği için ise Kaiser Meyer-Olkin ve Bartlett Küresellik Testi yapılmış, ardından açımlayıcı faktör analizi ve doğrulayıcı faktör analizi gerçekleştirilmiştir. Ölçeğin güvenirliğini belirlemek için madde toplam korelasyonu ve Cronbachs Alpha iç tutarlılık katsayısı kullanılmıştır. Bulgular: Gerçekleştirilen faktör analizi sonucunda 16 maddeli ve 2 faktörlü bir ölçek ortaya konulmuştur KMO0.820; Bartlett χ21100.755. Ölçeğin toplam varyansı açıklama oranı ise  40.295tir. Doğrulayıcı faktör analizinde 16 soru ve 2 boyut dâhil edilerek elde edilen modelin uyum iyilikleri değerlerinin kabul edilebilir düzeyde olduğu belirlenmiştir χ2sd1.626; p0.001; RMSEA0.056; GFI0.927; AGFI0.922; CFI0.970; RMR0.05. Ölçeğin alt boyutları ve ölçek toplamı için güvenirlik katsayıları sırasıyla; 0.807; 0.656 ve 0.799 bulunmuştur. Sonuç: Elde edilen sonuçlar Diş Sağlığı Hizmetlerinde Hasta Memnuniyeti Ölçeğinin, hizmet sunumunda hasta memnuniyetini değerlendirmek üzere kullanılabilecek geçerli ve güvenilir bir araç olduğunu göstermektedir. Anahtar Kelimeler: Ağız ve Diş Sağlığı Hizmetleri, Hasta Memnuniyeti, Geçerlilik, Güvenilirlik, Ölçek.

Makale detayları

Validity and Reliability Study of Patient Satisfaction Scale in Dental Health Services

Yazarlar:

Baha Öz | Meltem Saygılı

Yayıncı:

Selcuk University

Ana Başlıklar:

Dentistry (Other)

Dergi:

Selcuk Dental Journal Vol.11 Issue 2, pp.169-176

Belge Tipi:

Makale

Yayın Tarihi:

8/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001324979

pISSN:

2148-7529

Oral and Dental Health Services

Patient Satisfaction

Validity

Reliability

Scale.Ağız ve Diş Sağlığı Hizmetleri

Hasta Memnuniyeti

Geçerlilik

Güvenilirlik

Ölçek.

Sayı

Makale detayları

Yazarlar: Baha Öz | Meltem Saygılı

Yayıncı: Selcuk University

Ana Başlıklar: Dentistry (Other)

Dergi: Selcuk Dental Journal Vol.11 Issue 2, pp.169-176

Belge Tipi: Makale

Yayın Tarihi: 8/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001324979

pISSN: 2148-7529

Sayı

Yazarlar:

Baha Öz | Meltem Saygılı

Yayıncı:

Selcuk University

Ana Başlıklar:

Dentistry (Other)

Dergi:

Selcuk Dental Journal Vol.11 Issue 2, pp.169-176

Belge Tipi:

Makale

Yayın Tarihi:

8/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001324979

pISSN:

2148-7529