SPECIFYING THE RELATIONSHIP AMONG PERCEIVED SERVICE QUALITY,  CUSTOMER LOYALTY AND CUSTOMER VALUE oF THE HALAL HOTELS IN HIGH  SEASON

Özgür ARPACI; Orhan BATMAN

Makale detayları

SPECIFYING THE RELATIONSHIP AMONG PERCEIVED SERVICE QUALITY, CUSTOMER LOYALTY AND CUSTOMER VALUE oF THE HALAL HOTELS IN HIGH SEASON

Yazarlar:

Özgür ARPACI | Orhan BATMAN

Yayıncı:

Toleyis Sendikası

Dergi:

Turar Turizm ve Araştırma Dergisi 2015 Vol.4 Issue 1, pp.29-45

Belge Tipi:

Makale

Yayın Tarihi:

12/2014

Belge Dili:

Türkçe

Document ID (Org No.):

2000625569

Sıklık:

Aylık

eISSN:

2147-0618

pISSN:

2147-0618

Özet:

 

The importance of Halal products and services increases day by day with the developments in world economy and affects the whole products and services; this movement is effective on tourism sector, too. Today, hotels try to develop Halal services’ process alongside their current services, to meet their customers’ needs who demand Halal products and services to create customer loyalty. In this study, it is tried to figure out the relationship among perceived service quality, customer loyalty and customer value of the Halal hotels in high season. For finding out this relationship a survey is conducted to Halal hotel customers.

Makale detayları

SPECIFYING THE RELATIONSHIP AMONG PERCEIVED SERVICE QUALITY, CUSTOMER LOYALTY AND CUSTOMER VALUE oF THE HALAL HOTELS IN HIGH SEASON

Yazarlar: Özgür ARPACI | Orhan BATMAN

Yayıncı: Toleyis Sendikası

Dergi: Turar Turizm ve Araştırma Dergisi 2015 Vol.4 Issue 1, pp.29-45

Belge Tipi: Makale

Yayın Tarihi: 12/2014

Belge Dili: Türkçe

Document ID (Org No.): 2000625569

Sıklık: Aylık

eISSN: 2147-0618

pISSN: 2147-0618

Sayı

Yazarlar:

Özgür ARPACI | Orhan BATMAN

Yayıncı:

Toleyis Sendikası

Dergi:

Turar Turizm ve Araştırma Dergisi 2015 Vol.4 Issue 1, pp.29-45

Belge Tipi:

Makale

Yayın Tarihi:

12/2014

Belge Dili:

Türkçe

Document ID (Org No.):

2000625569

Sıklık:

Aylık

eISSN:

2147-0618

pISSN:

2147-0618