Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia

Liga Suryadana

Makale detayları

Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia

Yazarlar:

Liga Suryadana

Yayıncı:

İlhan ÖZTÜRK

Ana Başlıklar:

Sosyoloji & antropoloji

Dergi:

International Review of Management and Marketing 2017 Vol.7 Issue 2, pp.187-192

Belge Tipi:

Makale

Yayın Tarihi:

5/2017

Belge Dili:

İngilizce

Document ID (Org No.):

2000821062

Sıklık:

İki Aylık

eISSN:

2146-4405

Özet:

 

The purpose of this research is to investigate the influence of service quality on customer value as well as on public hospital patient satisfaction. Population studies were conducted in government hospitals. Data analysis used structural equation modeling Partial Least Square (SEM-PLS). Sample in this research are 158 patients from government hospitals in the district Bandug, Indonesia. The results showed a significant influence on service quality on customer value and patient satisfaction. Furthermore, the results also showed that gender plays a role as moderating variable between customer value and patient satisfaction. This indicates that the services provided by public hospitals can improve customer value implications on patient satisfaction.

Makale detayları

Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia

Yazarlar: Liga Suryadana

Yayıncı: İlhan ÖZTÜRK

Ana Başlıklar: Sosyoloji & antropoloji

Dergi: International Review of Management and Marketing 2017 Vol.7 Issue 2, pp.187-192

Belge Tipi: Makale

Yayın Tarihi: 5/2017

Belge Dili: İngilizce

Document ID (Org No.): 2000821062

Sıklık: İki Aylık

eISSN: 2146-4405

Sayı

Yazarlar:

Liga Suryadana

Yayıncı:

İlhan ÖZTÜRK

Ana Başlıklar:

Sosyoloji & antropoloji

Dergi:

International Review of Management and Marketing 2017 Vol.7 Issue 2, pp.187-192

Belge Tipi:

Makale

Yayın Tarihi:

5/2017

Belge Dili:

İngilizce

Document ID (Org No.):

2000821062

Sıklık:

İki Aylık

eISSN:

2146-4405