Halkla İlişkiler Çalışanlarının Mobbing Algıları: Yaygınlık, Türleri, Nedenleri ve Mücadele Yöntemleri

Esra Nur Akpunar

Makale detayları

Halkla İlişkiler Çalışanlarının Mobbing Algıları: Yaygınlık, Türleri, Nedenleri ve Mücadele Yöntemleri

Yazarlar:

Esra Nur Akpunar

Yayıncı:

Harran University

Ana Başlıklar:

Sosyoloji & antropoloji

Dergi:

Harran Education Journal 2017 Vol.2 Issue 1, pp.1-13

Belge Tipi:

Makale

Yayın Tarihi:

6/2017

Belge Dili:

Türkçe

Document ID (Org No.):

2000714867

Sıklık:

İki Yıllık

eISSN:

2564-761X

Özet:

 


The aim of the research is to investigate perception about mobbing related to public relation personnel working in a state hospital, and its prevalence, types, causes and fighting methods. Evaluating this perception according to some variations is another aim of this research. The sampling of this research, which was carried out scanning method, is 120 Public Relation Personnel who work at state hospitals in Şanlıurfa, Hatay and Samsun provinces in Turkey. The data were collected through questionnaire and analysed by descriptive statistical techniques. The results related to the prevalence and types of mobbing in Public Relation Department (PRD) at hospitals are as follow: Employees of the PRD have the perception of consistent mobbing exposure, such as mobbing applied by the patients (customers) who take services from the institution, mobbing from higher positions (managers), mobbing from lower positions, mobbing from equivalent positions (colleagues). It has been found out that the male participants are exposed mobbing from higher positions more than the female participants do. It was also identified that most common cause of mobbing occurring at PRD are working conditions, followed by the personal characteristical differences of the employees and being a member of a union. Considering these findings, it can be said that working conditions of PRD may cause most of the mobbing exposed by the employees. This perception is more common among female participants. The perception of being a member of a union as a cause of mobbing is more common among more experienced employees. Most of the participants think that they are not capable enough in tackling the mobbing. They prefer passive struggle against mobbing as enduring in silence, and assume that they are not supported by the unions. Rather, they get support against mobbing mostly from managers and colleagues, as well as emotional support from their families.

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Makale detayları

Halkla İlişkiler Çalışanlarının Mobbing Algıları: Yaygınlık, Türleri, Nedenleri ve Mücadele Yöntemleri

Yazarlar: Esra Nur Akpunar

Yayıncı: Harran University

Ana Başlıklar: Sosyoloji & antropoloji

Dergi: Harran Education Journal 2017 Vol.2 Issue 1, pp.1-13

Belge Tipi: Makale

Yayın Tarihi: 6/2017

Belge Dili: Türkçe

Document ID (Org No.): 2000714867

Sıklık: İki Yıllık

eISSN: 2564-761X

Sayı

Yazarlar:

Esra Nur Akpunar

Yayıncı:

Harran University

Ana Başlıklar:

Sosyoloji & antropoloji

Dergi:

Harran Education Journal 2017 Vol.2 Issue 1, pp.1-13

Belge Tipi:

Makale

Yayın Tarihi:

6/2017

Belge Dili:

Türkçe

Document ID (Org No.):

2000714867

Sıklık:

İki Yıllık

eISSN:

2564-761X