MODERATED MEDIATION EFFECTS OF PERCEIVED SATISFACTION, QUALITY LEVELS, AND DEMOGRAPHIC CHARACTERISTICS ON THE RELATIONSHIP BETWEEN E-HEALTHCARE AND HEALTHCARE USAGE

Abide Aksungur; Selahattin Akyüz; Ugur Ugrak

Makale detayları

MODERATED MEDIATION EFFECTS OF PERCEIVED SATISFACTION, QUALITY LEVELS, AND DEMOGRAPHIC CHARACTERISTICS ON THE RELATIONSHIP BETWEEN E-HEALTHCARE AND HEALTHCARE USAGE

Yazarlar:

Abide Aksungur | Selahattin Akyüz | Ugur Ugrak

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Sağlık Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.23 Issue 56, pp.921-944

Belge Tipi:

Makale

Yayın Tarihi:

3/2025

Belge Dili:

İngilizce

Document ID (Org No.):

2001342207

pISSN:

1304-5318

Anahtar kelimeler:

Özet:

 This study aims to determine the moderated mediation effects of perceived satisfaction, quality levels, and demographic characteristics in the relationship between e-healthcare and healthcare usage. The research was conducted between February 15 and March 15, 2024, with 410 people who agreed to participate in the study living in a central district of Ankara. Data was collected using a three-part data collection form. The first part of the data form includes questions aimed at measuring participant characteristics; the second part includes questions aimed at measuring E-healthcare Use E-HSU and Healthcare Use HCU. The last part includes questions measuring participants perceived health service quality and satisfaction. SPSS 29 and AMOS 24 software were used in data analysis. Significant relationships were found between the ages of the participants and perceived satisfaction r0.249, perceived service quality r0.266, e-healthcare usage r-0.308, and healthcare usage r0.391. The indirect effects determined that perceived satisfaction b-0.108 and perceived quality b-0.082 mediated the relationship between e-healthcare usage and healthcare usage. Age was a moderator variable in the indirect effect of e-healthcare usage on healthcare utilization through perceived satisfaction b-0.001 and perceived quality b-0.001. This studys findings indicate that older individuals tend to use e-healthcare through higher perceived health service quality and satisfaction levels. This result suggests that the fact that older individuals are not as active as younger individuals in using technology is also effective. Based on the findings of this study, researchers, health policymakers, and managers can consider e-healthcare designs that older individuals can use.

 This study aims to determine the moderated mediation effects of perceived satisfaction, quality levels, and demographic characteristics in the relationship between e-healthcare and healthcare usage. The research was conducted between February 15 and March 15, 2024, with 410 people who agreed to participate in the study living in a central district of Ankara. Data was collected using a three-part data collection form. The first part of the data form includes questions aimed at measuring participant characteristics; the second part includes questions aimed at measuring E-healthcare Use E-HSU and Healthcare Use HCU. The last part includes questions measuring participants perceived health service quality and satisfaction. SPSS 29 and AMOS 24 software were used in data analysis. Significant relationships were found between the ages of the participants and perceived satisfaction r0.249, perceived service quality r0.266, e-healthcare usage r-0.308, and healthcare usage r0.391. The indirect effects determined that perceived satisfaction b-0.108 and perceived quality b-0.082 mediated the relationship between e-healthcare usage and healthcare usage. Age was a moderator variable in the indirect effect of e-healthcare usage on healthcare utilization through perceived satisfaction b-0.001 and perceived quality b-0.001. This studys findings indicate that older individuals tend to use e-healthcare through higher perceived health service quality and satisfaction levels. This result suggests that the fact that older individuals are not as active as younger individuals in using technology is also effective. Based on the findings of this study, researchers, health policymakers, and managers can consider e-healthcare designs that older individuals can use.

 This study aims to determine the moderated mediation effects of perceived satisfaction, quality levels, and demographic characteristics in the relationship between e-healthcare and healthcare usage. The research was conducted between February 15 and March 15, 2024, with 410 people who agreed to participate in the study living in a central district of Ankara. Data was collected using a three-part data collection form. The first part of the data form includes questions aimed at measuring participant characteristics; the second part includes questions aimed at measuring E-healthcare Use E-HSU and Healthcare Use HCU. The last part includes questions measuring participants perceived health service quality and satisfaction. SPSS 29 and AMOS 24 software were used in data analysis. Significant relationships were found between the ages of the participants and perceived satisfaction r0.249, perceived service quality r0.266, e-healthcare usage r-0.308, and healthcare usage r0.391. The indirect effects determined that perceived satisfaction b-0.108 and perceived quality b-0.082 mediated the relationship between e-healthcare usage and healthcare usage. Age was a moderator variable in the indirect effect of e-healthcare usage on healthcare utilization through perceived satisfaction b-0.001 and perceived quality b-0.001. This studys findings indicate that older individuals tend to use e-healthcare through higher perceived health service quality and satisfaction levels. This result suggests that the fact that older individuals are not as active as younger individuals in using technology is also effective. Based on the findings of this study, researchers, health policymakers, and managers can consider e-healthcare designs that older individuals can use.

 Bu çalışmanın amacı; E-sağlık hizmetleri ile sağlık hizmetleri kullanımları arasındaki ilişkide algılanan memnuniyet, kalite düzeyleri ve demografik özelliklerin durumsal aracılık etkilerinin saptanmasıdır. Araştırma üç bölümden oluşan veri toplama formu aracılığı ile Ankaranın merkez bir ilçesinde çalışmaya katılmayı kabul eden 410 kişiye 15 Şubat  15 Mart tarihleri arasında uygulanmıştır. Veri formunun birinci bölümü katılımcı özelliklerini, ikinci bölümü E-Sağlık Hizmeti Kullanımını ve Sağlık Hizmeti Kullanımını ölçmeyi hedefleyen sorular içermektedir. Son bölümde ise katılımcıların algılanan sağlık hizmet kalitesi ve memnuniyet sorularını ölçmeyi hedefleyen sorular yer almaktadır. Veri analizinde SPSS 29 ve AMOS 24 yazılımları kullanılmıştır. Katılımcıların yaşları ile Algılanan Memnuniyet r0,249, Algılanan Hizmet Kalitesi r0,266, E-Sağlık Hizmetleri Kullanımı r-0,308 ve Sağlık Hizmetleri Kullanımı r0,391 arasında anlamlı ilişkiler tespit edilmiştir. Dolaylı etkilere göre Algılanan Memnuniyetin b-0,108 ve Algılanan Kalitenin b-0,082 E-Sağlık Hizmetleri Kullanımı ile Sağlık Hizmetleri Kullanımı arasındaki ilişkide aracı rolünün olduğu belirlenmiştir. Durumsal aracılık indeks değerlerine göre yaşın E-Sağlık Hizmetleri Kullanımının Algılanan Memnuniyet b-0,001 ve Algılanan Kalite b-0,001 vasıtasıyla Sağlık Hizmetleri Kullanımına olan dolaylı etkisinde düzenleyici değişken olduğu görülmüştür. Bu çalışmada daha yaşlı bireylerin algıladıkları daha yüksek sağlık hizmet kalitesi ve memnuniyet seviyeleri aracılığı ile e-sağlık hizmetleri kullanımından ziyade, sağlık hizmet kullanımına yöneldikleri sonucuna ulaşılmıştır. Bu sonuçta yaşlı bireylerin teknoloji kullanımında gençler kadar aktif olmamasının da etkili olduğu değerlendirilmektedir. Bu araştırma bulgularına dayanarak sağlık politikacıları ve yöneticileri yaşlı bireylerin yönelebileceği e-sağlık hizmet tasarımlarına odaklanabilir.

Makale detayları

MODERATED MEDIATION EFFECTS OF PERCEIVED SATISFACTION, QUALITY LEVELS, AND DEMOGRAPHIC CHARACTERISTICS ON THE RELATIONSHIP BETWEEN E-HEALTHCARE AND HEALTHCARE USAGE

Yazarlar:

Abide Aksungur | Selahattin Akyüz | Ugur Ugrak

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Sağlık Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.23 Issue 56, pp.921-944

Belge Tipi:

Makale

Yayın Tarihi:

3/2025

Belge Dili:

İngilizce

Document ID (Org No.):

2001342207

pISSN:

1304-5318

Healthcare

E-Healthcare Usage

Quality

Satisfaction

Healthcare Usage.Sağlık Hizmetleri

E-Sağlık Hizmeti Kullanımını

Kalite

Memnuniyet

Sağlık Hizmeti Kullanımı.

Sayı

Makale detayları

Yazarlar: Abide Aksungur | Selahattin Akyüz | Ugur Ugrak

Yayıncı: Çanakkale Onsekiz Mart University

Ana Başlıklar: Sağlık Politikası

Dergi: Yönetim Bilimleri Dergisi Vol.23 Issue 56, pp.921-944

Belge Tipi: Makale

Yayın Tarihi: 3/2025

Belge Dili: İngilizce

Document ID (Org No.): 2001342207

pISSN: 1304-5318

Sayı

Yazarlar:

Abide Aksungur | Selahattin Akyüz | Ugur Ugrak

Yayıncı:

Çanakkale Onsekiz Mart University

Ana Başlıklar:

Sağlık Politikası

Dergi:

Yönetim Bilimleri Dergisi Vol.23 Issue 56, pp.921-944

Belge Tipi:

Makale

Yayın Tarihi:

3/2025

Belge Dili:

İngilizce

Document ID (Org No.):

2001342207

pISSN:

1304-5318