OPEN GOVERNANCE FOR IMPROVED SERVICE DELIVERY INNOVATION IN SOUTH AFRICA

Danielle NEL; Lucia MASİLELA

doi:https://doi.org/10.34111/ijebeg.202012103

Makale detayları

OPEN GOVERNANCE FOR IMPROVED SERVICE DELIVERY INNOVATION IN SOUTH AFRICA

Yazarlar:

Danielle NEL | Lucia MASİLELA

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Ana Başlıklar:

Veri işleme & bilgisayar bilimi | Sosyoloji & antropoloji

Dergi:

International Journal of eBusiness and eGovernment Studies 2020 Vol.12 Issue 1, pp.33-47

Belge Tipi:

Makale

Yayın Tarihi:

6/2020

Belge Dili:

İngilizce

Document ID (Org No.):

2000810256

Sıklık:

İki Yıllık

eISSN:

2146-0744

DOI:

https://doi.org/10.34111/ijebeg.202012103

Özet:

 

The Fourth Industrial Revolution (4IR) is the current and developing environment in which changing technologies and trends such as the Internet of Things (IoT) and artificial intelligence (AI) are changing the way governments function. Governments are increasingly facing new risks and opportunities due to the advancement of the 4IR. Governments need to find ways to adapt to the 4IR. Innovation is a prerequisite for adapting to the 4IR. The aim of this article is to determine the level of public service delivery innovation (SDI) in South Africa in the context of the 4IR. The analysis in this article is based on secondary data and documentary analysis, including unsolicited government documents, reports and legislation, and authoritative scholarly literature. A number of innovation measures for improved service delivery have been adopted in South Africa. These efforts are not, however, embedded within the wider public service, and efforts to improve SDI should be considered. In a global environment of resource constraints and constant change, open governance through multi-stakeholder collaboration may present strategic opportunities to facilitate innovation. The aim of these initiatives is to enhance transparency and accountability, and to facilitate public service delivery and citizen participation.

Makale detayları

OPEN GOVERNANCE FOR IMPROVED SERVICE DELIVERY INNOVATION IN SOUTH AFRICA

Yazarlar: Danielle NEL | Lucia MASİLELA

Yayıncı: Sosyal Bilimler Araştırmaları Derneği

Ana Başlıklar: Veri işleme & bilgisayar bilimi | Sosyoloji & antropoloji

Dergi: International Journal of eBusiness and eGovernment Studies 2020 Vol.12 Issue 1, pp.33-47

Belge Tipi: Makale

Yayın Tarihi: 6/2020

Belge Dili: İngilizce

Document ID (Org No.): 2000810256

Sıklık: İki Yıllık

eISSN: 2146-0744

DOI: https://doi.org/10.34111/ijebeg.202012103

Sayı

Yazarlar:

Danielle NEL | Lucia MASİLELA

Yayıncı:

Sosyal Bilimler Araştırmaları Derneği

Ana Başlıklar:

Veri işleme & bilgisayar bilimi | Sosyoloji & antropoloji

Dergi:

International Journal of eBusiness and eGovernment Studies 2020 Vol.12 Issue 1, pp.33-47

Belge Tipi:

Makale

Yayın Tarihi:

6/2020

Belge Dili:

İngilizce

Document ID (Org No.):

2000810256

Sıklık:

İki Yıllık

eISSN:

2146-0744

DOI:

https://doi.org/10.34111/ijebeg.202012103