The Effect of Emotional Labor on Employee Wellbeing and Intention to Leave a Job

Nafiga Çiçek; Alper Gürer

Makale detayları

The Effect of Emotional Labor on Employee Wellbeing and Intention to Leave a Job

Yazarlar:

Nafiga Çiçek | Alper Gürer

Yayıncı:

Kirikkale University

Ana Başlıklar:

Politika ve Yönetim (Diğer)

Dergi:

Ekonomi İşletme Siyaset ve Uluslararası İlişkiler Dergisi Vol.10 Issue 2, pp.452-476

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001335356

pISSN:

2149-0732

Anahtar kelimeler:

Özet:

 Employees may try to display or suppress certain emotional states at work due to both internal and external factors. Emotional labor, which is spent in the process of demonstrating behaviors determined by organizations, is the ability to manage emotions, attitudes and behaviors in the workplace and is at least as important as physical labor; therefore, this skill contributes to employees psychological, physical and social well-being by increasing their sense of satisfaction with work conditions. In this context, employee well-being is shaped by the impact of positive working conditions. Turnover intention, on the other hand, represents the employees desire to leave the organization. The intensity of this intention can create important consequences for employees and the organization. Emotional labor has effects on employee well-being and turnover intention; therefore, it is thought that determining emotional labor strategies that will increase the well-being levels of employees is important for the stability and efficiency of the workforce. In this context, a field study was conducted on teachers working in Kırıkkale province and 413 teachers were reached. The findings showed that natural emotions, one of the dimensions of emotional labor, decreased turnover intention, while superficial role-playing increased it. In addition, superficial role-playing, one of the dimensions of emotional labor, did not have a significant effect on employee well-being, vital well-being and general well-being, while deep role-playing, another dimension of emotional labor, was found to positively affect employee well-being in terms of vital, psychological and workplace well-being, including total levels. In addition, natural emotions were also found to positively affect employees well-being levels in general.

 Employees may try to display or suppress certain emotional states at work due to both internal and external factors. Emotional labor, which is spent in the process of demonstrating behaviors determined by organizations, is the ability to manage emotions, attitudes and behaviors in the workplace and is at least as important as physical labor; therefore, this skill contributes to employees psychological, physical and social well-being by increasing their sense of satisfaction with work conditions. In this context, employee well-being is shaped by the impact of positive working conditions. Turnover intention, on the other hand, represents the employees desire to leave the organization. The intensity of this intention can create important consequences for employees and the organization. Emotional labor has effects on employee well-being and turnover intention; therefore, it is thought that determining emotional labor strategies that will increase the well-being levels of employees is important for the stability and efficiency of the workforce. In this context, a field study was conducted on teachers working in Kırıkkale province and 413 teachers were reached. The findings showed that natural emotions, one of the dimensions of emotional labor, decreased turnover intention, while superficial role-playing increased it. In addition, superficial role-playing, one of the dimensions of emotional labor, did not have a significant effect on employee well-being, vital well-being and general well-being, while deep role-playing, another dimension of emotional labor, was found to positively affect employee well-being in terms of vital, psychological and workplace well-being, including total levels. In addition, natural emotions were also found to positively affect employees well-being levels in general.

 Employees may try to display or suppress certain emotional states at work due to both internal and external factors. Emotional labor, which is spent in the process of demonstrating behaviors determined by organizations, is the ability to manage emotions, attitudes and behaviors in the workplace and is at least as important as physical labor; therefore, this skill contributes to employees psychological, physical and social well-being by increasing their sense of satisfaction with work conditions. In this context, employee well-being is shaped by the impact of positive working conditions. Turnover intention, on the other hand, represents the employees desire to leave the organization. The intensity of this intention can create important consequences for employees and the organization. Emotional labor has effects on employee well-being and turnover intention; therefore, it is thought that determining emotional labor strategies that will increase the well-being levels of employees is important for the stability and efficiency of the workforce. In this context, a field study was conducted on teachers working in Kırıkkale province and 413 teachers were reached. The findings showed that natural emotions, one of the dimensions of emotional labor, decreased turnover intention, while superficial role-playing increased it. In addition, superficial role-playing, one of the dimensions of emotional labor, did not have a significant effect on employee well-being, vital well-being and general well-being, while deep role-playing, another dimension of emotional labor, was found to positively affect employee well-being in terms of vital, psychological and workplace well-being, including total levels. In addition, natural emotions were also found to positively affect employees well-being levels in general.

 Çalışanlar, gerek sahip oldukları içsel motivasyonları gerekse dış faktörler nedeniyle iş yerinde belirli duygusal durumları sergileme veya bastırma çabası içinde olabilirler. Duygusal emek, iş yerindeki duyguları, tutumları ve davranışları yönetme becerisidir ve en az fiziksel olarak sarf edilen emek kadar önemlidir. Çalışan iyi oluşu, bireyin iş ve işin koşullarına ilişkin hissettiği tatmin duygusunu; psikolojik, fiziksel ve sosyal açıdan iyi hissetme durumunu ifade etmektedir. İşten ayrılma niyeti ise, çalışanın örgütten ayrılma isteğini temsil etmektedir. Bu niyetin yoğunluğu çalışanlar ve örgüt için önemli sonuçlar yaratabilmektedir. Duygusal emeğin, çalışan iyi oluşu ve işten ayrılma niyeti üzerinde etkilerinin bulunduğu, bu nedenle çalışanların iyi oluş düzeylerini artıracak duygusal emek stratejilerinin belirlenmesinin, iş gücünün istikrarı ve verimliliği açısından önemli olduğu düşünülmektedir. Bu kapsamda Kırıkkale ilinde görev yapan öğretmenler üzerinde bir alan araştırması gerçekleştirilmiş ve 413 öğretmene ulaşılmıştır. Elde edilen bulgular, duygusal emek boyutlarından doğal duyguların, işten ayrılma niyetini azaltırken; yüzeysel rol yapmanın artırdığını göstermiştir. Ayrıca duygusal emek boyutlarından yüzeysel rol yapmanın, çalışan iyi oluşu, yaşamsal iyi oluş ve genel iyi oluş üzerinde anlamlı bir etkisi bulunmazken; duygusal emeğin diğer bir boyutu olan derinden rol yapmanın ise çalışan iyi oluşunu toplam düzeyleri dahil olmak üzere yaşamsal, psikolojik ve iş yerinde iyi oluş açısından pozitif yönlü etkilediği tespit edilmiştir. Ayrıca doğal duygular da genel olarak çalışanların iyi oluş düzeylerini pozitif yönde etkilemektedir.

Makale detayları

The Effect of Emotional Labor on Employee Wellbeing and Intention to Leave a Job

Yazarlar:

Nafiga Çiçek | Alper Gürer

Yayıncı:

Kirikkale University

Ana Başlıklar:

Politika ve Yönetim (Diğer)

Dergi:

Ekonomi İşletme Siyaset ve Uluslararası İlişkiler Dergisi Vol.10 Issue 2, pp.452-476

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001335356

pISSN:

2149-0732

Emotional Labor

Employee Wellbeing

Leave of a Job.Duygusal Emek

Çalışan İyi Oluşu

İşten Ayrılma Niyeti.

Sayı

Makale detayları

The Effect of Emotional Labor on Employee Wellbeing and Intention to Leave a Job

Yazarlar: Nafiga Çiçek | Alper Gürer

Yayıncı: Kirikkale University

Ana Başlıklar: Politika ve Yönetim (Diğer)

Dergi: Ekonomi İşletme Siyaset ve Uluslararası İlişkiler Dergisi Vol.10 Issue 2, pp.452-476

Belge Tipi: Makale

Yayın Tarihi: 12/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001335356

pISSN: 2149-0732

Emotional Labor

Employee Wellbeing

Leave of a Job.Duygusal Emek

Çalışan İyi Oluşu

İşten Ayrılma Niyeti.

Sayı

Yazarlar:

Nafiga Çiçek | Alper Gürer

Yayıncı:

Kirikkale University

Ana Başlıklar:

Politika ve Yönetim (Diğer)

Dergi:

Ekonomi İşletme Siyaset ve Uluslararası İlişkiler Dergisi Vol.10 Issue 2, pp.452-476

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001335356

pISSN:

2149-0732