DETERMINING THE RISKS ENCOUNTERED IN THE OUTSOURCING PROCESS IN UNIVERSITY HOSPITALS IN TURKEY AND PRIORITIZING IT WITH THE AHP METHOD

Sefer Aygün; Büşra Sevim

Makale detayları

DETERMINING THE RISKS ENCOUNTERED IN THE OUTSOURCING PROCESS IN UNIVERSITY HOSPITALS IN TURKEY AND PRIORITIZING IT WITH THE AHP METHOD

Yazarlar:

Sefer Aygün | Büşra Sevim

Yayıncı:

Anadolu University

Ana Başlıklar:

Operations Research | Business Administration

Dergi:

Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.25 Issue 2, pp.285-304

Belge Tipi:

Makale

Yayın Tarihi:

6/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001320403

pISSN:

2687-184X

Anahtar kelimeler:

Özet:

 Businesses that produce goods and services have had to make a number of strategic decisions in order to survive in the market as a result of recent developments. In this situation, organizations that offer healthcare services have resorted to outsourcing in order to obtain a competitive advantage by better controlling costs, improving the quality of healthcare services, and providing patient satisfaction by attending to their demands. Using categorization of the risk variables encountered throughout the outsourcing process in hospital enterprises, this study sought to prioritize these risk concerns with AHP. Five professionals with a combined experience of at least ten years reviewed the identified risk categories. The AHP method, one of the multi-criteria decision-making techniques, was employed to examine evaluations. The analysis revealed that internal risks, information risks, financial risks, risks relating to storage and distribution processes, risks related to technology, and risks relating to bilateral relations are all given various degrees of importance. Almost half of all risk weights are accounted for by the first two risks. Therefore, it is recommended that university hospitals should focus their efforts on reducing or preventing internal hazards and dangers to information.

 Businesses that produce goods and services have had to make a number of strategic decisions in order to survive in the market as a result of recent developments. In this situation, organizations that offer healthcare services have resorted to outsourcing in order to obtain a competitive advantage by better controlling costs, improving the quality of healthcare services, and providing patient satisfaction by attending to their demands. Using categorization of the risk variables encountered throughout the outsourcing process in hospital enterprises, this study sought to prioritize these risk concerns with AHP. Five professionals with a combined experience of at least ten years reviewed the identified risk categories. The AHP method, one of the multi-criteria decision-making techniques, was employed to examine evaluations. The analysis revealed that internal risks, information risks, financial risks, risks relating to storage and distribution processes, risks related to technology, and risks relating to bilateral relations are all given various degrees of importance. Almost half of all risk weights are accounted for by the first two risks. Therefore, it is recommended that university hospitals should focus their efforts on reducing or preventing internal hazards and dangers to information.

 Businesses that produce goods and services have had to make a number of strategic decisions in order to survive in the market as a result of recent developments. In this situation, organizations that offer healthcare services have resorted to outsourcing in order to obtain a competitive advantage by better controlling costs, improving the quality of healthcare services, and providing patient satisfaction by attending to their demands. Using categorization of the risk variables encountered throughout the outsourcing process in hospital enterprises, this study sought to prioritize these risk concerns with AHP. Five professionals with a combined experience of at least ten years reviewed the identified risk categories. The AHP method, one of the multi-criteria decision-making techniques, was employed to examine evaluations. The analysis revealed that internal risks, information risks, financial risks, risks relating to storage and distribution processes, risks related to technology, and risks relating to bilateral relations are all given various degrees of importance. Almost half of all risk weights are accounted for by the first two risks. Therefore, it is recommended that university hospitals should focus their efforts on reducing or preventing internal hazards and dangers to information.

 Son yıllarda meydana gelen gelişmeler ile mal ve hizmet üreten işletmeler piyasada varlığını sürdürebilmek için çeşitli stratejik kararlar almak zorunda kalmıştır. Bu çerçevede sağlık hizmeti sunan işletmeler maliyeti kontrol altına alarak finansını daha doğru yönetebilmek, sağlık hizmetinin kalitesini artırabilmek, hasta ihtiyaçlarına karşılık vererek hasta memnuniyetini sağlayabilmek ve bu sayede rekabette avantaj elde edebilmek için dış kaynak kullanımına DKK yönelmiştir. Bu çalışmada hastane işletmelerinde DKK sürecinde karşılaşılan risk faktörleri kategorize edilerek bu risk faktörlerinin AHP ile önceliklendirilmesi amaçlanmıştır. Araştırma İstanbul da bulunan bir üniversite hastanesi üzerinde uygulanmıştır. Araştırmaya dahil edilen risk kategorileri detaylı literatür taraması yapılarak seçilmiştir. Belirlenen risk kategorileri en az 10 yıllık tecrübeye sahip 5 uzman tarafından değerlendirilmiştir. Değerlendirmeler çok kriterli karar verme yöntemlerinden birisi olan AHP ile analiz edilmiştir. Analiz sonucunda önemlilik ağırlıkları sırasıyla; dahili riskler, bilgiye yönelik riskler, finansal riskler, depolama ve dağıtım süreçleri ile ilgili riskler, teknolojiye yönelik riskler ve ikili ilişkiye yönelik riskler çıkmıştır. Bu risklerden ilk ikisi bütün risk ağırlıklarının yaklaşık yarısını oluşturmaktadır. Bu nedenle üniversite hastanelerinin öncelikli olarak dahili riskler ve bilgiye yönelik riskleri önlemek ya da ortadan kaldırmak için faaliyetlerde bulunulması önerilmektedir.

Makale detayları

DETERMINING THE RISKS ENCOUNTERED IN THE OUTSOURCING PROCESS IN UNIVERSITY HOSPITALS IN TURKEY AND PRIORITIZING IT WITH THE AHP METHOD

Yazarlar:

Sefer Aygün | Büşra Sevim

Yayıncı:

Anadolu University

Ana Başlıklar:

Operations Research | Business Administration

Dergi:

Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.25 Issue 2, pp.285-304

Belge Tipi:

Makale

Yayın Tarihi:

6/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001320403

pISSN:

2687-184X

AHP

Outsourcing

Hospital Organizations

RiskAHP

Dış Kaynak Kullanımı

Hastane İşletmeleri

Risk

Sayı

Makale detayları

Yazarlar: Sefer Aygün | Büşra Sevim

Yayıncı: Anadolu University

Ana Başlıklar: Operations Research | Business Administration

Dergi: Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.25 Issue 2, pp.285-304

Belge Tipi: Makale

Yayın Tarihi: 6/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001320403

pISSN: 2687-184X

Sayı

Yazarlar:

Sefer Aygün | Büşra Sevim

Yayıncı:

Anadolu University

Ana Başlıklar:

Operations Research | Business Administration

Dergi:

Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.25 Issue 2, pp.285-304

Belge Tipi:

Makale

Yayın Tarihi:

6/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001320403

pISSN:

2687-184X