GÜVENLİK ALANINDA YENİ BİR KURUM: ÖZEL GÜVENLİKÇİLERİN KİŞİLİK ÖZELLİKLERİ, EMPATİK EĞİLİM VE İLETİŞİM BECERİLERİ

Ruhi YİĞİT; M. Engin DENİZ

Makale detayları

GÜVENLİK ALANINDA YENİ BİR KURUM: ÖZEL GÜVENLİKÇİLERİN KİŞİLİK ÖZELLİKLERİ, EMPATİK EĞİLİM VE İLETİŞİM BECERİLERİ

Yazarlar:

Ruhi YİĞİT | M. Engin DENİZ

Yayıncı:

Selcuk University

Dergi:

The Journal of Social Economic Research 2012 Vol.12 Issue 24, pp.357-378

Belge Tipi:

Makale

Yayın Tarihi:

11/2012

Belge Dili:

Türkçe

Document ID (Org No.):

2000610562

Sıklık:

İki Yıllık

eISSN:

2148-3043

Özet:

 

Bu araştırmanın amacı, özel güvenlik görevlilerinin kişilik özellikleri, empatik eğilim ve iletişim becerilerinin eğitim düzeyi ve görev şekli değişkenlerine göre anlamlı düzeyde farklılaşıp farklılaşmadığını belirlemek ve aralarındaki ilişkiyi saptamaktır. Araştırma verileri Sıfatlara Dayalı Kişilik Testi, Empatik Eğilim Ölçeği ve İletişim Becerileri Envanteri kullanılarak elde edilmiştir. Araştırma genel tarama modeline uygun olarak desenlenmiştir. Araştırmaya katılan 242 özel güvenlik görevlisinin 216’sı (%89.3) erkek ve 26’sı ise (%10.7) kadındır. Örneklemi oluşturan özel güvenlik görevlilerinin %55.8’i 20-30, %39.7’si 30-40, %3.3’ü 40–50 ve %1.2’si ise 50 yaş ve üzeri aralığında yer almaktadır. Araştırma sonuçlarına göre özel güvenlik görevlilerinin kişilik özellikleri, empatik eğilimleri ve iletişim becerilerinin eğitim düzeyi değişkenine göre anlamlı düzeyde farklılaştığı görülmüştür. Görev şekli değişkenine göre kişilik özelliklerinden yumuşak başlılık ve sorumluluk alt boyutları ile iletişim becerileri alt boyutlarında anlamlı düzeyde farklılaşma gözlenirken empatik eğilimlerinde anlamlı düzeyde farklılaşma saptanmamıştır.

 

This study aims to analyse whether personal traits, empathic tendency and
 communication skills of private security officers differentiate or not at meaningful scale
 according to education level and work type variable to identify the correlation between
 them. Research data are collected using Adjective Based Personality Scale, Empathic
 Tendency Scale, and Communication Skills Inventory. Adjective Based Personality Scale
 was developed by Bacanli and others (2009) containing five sub-dimensions (openness,
 conscientiousness, extraversion, agreeableness, and neuroticism). Empathic Tendency
 Scale (ETS) was developed by Dökmen (1988) to scale individual’s tendency of empathy.
 The study is conducted in compliance with general survey model. The study is conducted
 in Konya with 242 private security officers participated from which 216 are male (%89.3)
 and 26 (%10.7) are female. %55.8 of the sampling people are in the range of 20-30,
 %39.7 is in the range of 30-40, %3.3 is in the range of 40-50 and %1.2 is at 50 and over
 50 ages. T-test, one-way analysis of variance, Tukey's test and Tamhane’s test are used
 depending on variants in statistical analysis of data. Homogeneity tests are applied before
 determining the source of differentiation among groups, Tukey’s test is applied in
 homogenous groups to determine the source of differentiation, Tamhane’s test is used in
 non-homogeneous groups.
 It is known that it is his/her feature that makes an individual different from others.
 Different cultures, different thoughts, behaviours and approaches emerge as the result of
 these cultures. Peculiar to human, features that individualize him/her are called
 personality which is the completion of relations s/he has developed between
 himself/herself and his/her environment. Communication is one of the important
 conceptions that have place in individual’s life. Özer (2004:187) remarks that individual’s
 respect to differentness mutually is a priority requiring process in inter-human world
 saying that communication process is a conception exchange between people, differences
 and variation exist as incontestable facts. If empathy is included in communication,
 facility of better communication emerges, quality increases and convention points
 augment. When people get to know each other better, they unite in shared objectives and
 develop cooperation more easily. Empathy is one’s putting himself/herself into place of
 the other and sympathizing with his/her emotion, thought and behaviour. In this study
 answers to questions below will be tried to find in accordance with the explanations
 above;
 1. To determine whether personal traits, empathic tendency and communication skills
 of private security officers differentiate or not with respect to education level and work
 type variable.
 2. Is there a relation between personal traits, empathic tendency and communication
 skills at meaningful scale?
 When the findings obtained from the research are studied, it is observed in the first
 obtained finding that sub-dimensions of extraversion, openness, agreeableness and
 conscientiousness of private security officers differentiate at meaningful scale with
 respect to education level variable. While in point average of extraversion and
 conscientiousness, point average of associate degree and high school graduates are a
 higher scale meaningful than primary school graduates, in openness and agreeableness point average of high school graduates are higher than those of primary school graduates.
 Outpointing of high school and associate degree graduates than primary school graduates
 reveals that education has influences on personality traits. In the second finding of the
 research, differentiation at meaningful scale is determined among point average of
 communication skills sub-dimensions (mental, behavioural and emotional) with respect to
 education level variable of private security officers. Point average of high school and
 associate degree graduates are found higher in each three sub-dimensions than those of
 primary school graduates at meaningful scale. Thus, it is anticipated that accumulation of
 knowledge they obtained as education level increases and individuals becoming more
 successful in communication skills and inter-personal relations as result of experience.
 In another finding, differentiation at meaningful scale is found in empathy scale of
 private security officers with respect to education variable. Point average of empathy
 scale of high school and associate degree is found higher at meaningful scale from that of
 primary school graduates. It is stated that empathy behaviour is a concept that can be
 developed by education. So, lower empathy scale of primary school graduate private
 security officers than that of high school and associate degree graduates should not be
 considered as unusual. In another finding, while private security officers differentiate in
 sub-dimensions of agreeableness conscientiousness of personality sub-dimensions
 according to work type variable, differentiation are not found in another sub-dimension at
 meaningful scale. In order to work as armed private security officer it is compulsory to be
 a graduate of high school. Thus, it is thought that the meaningful differentiation is found
 related to be armed or unarmed in sub-dimensions of personality traits correlate
 principally with the education level.
 Besides, communication skills (mental, behavioural and emotional) of those whose
 work type is armed are found high at meaningful scale than those work type is unarmed. It
 is thought that the armed group receiving more education during the admission to become
 private security officer, repeating of shooting practices every year, receiving refreshing
 training in every five years are more experienced and competent when compared with the
 unarmed private security officers.
 In another finding, differentiation at meaningful scale among empathy scales of
 private security officers according to work type variable is found. It is thought that more
 education that armed groups received more than others are efficient on their empathy
 scale. In the last finding of the research, avoidant meaningful correlations between
 neuroticism from sub-dimensions of personality traits and emotional skills sub-dimension
 from communication skills and empathy are found. Among other sub-dimensions of
 variables correlations are determined at medium and high scale.
 Safety needs increase in today’s world in parallel with the augmentation of values of
 individuals as qualification and quantity. One of the important solutions for this
 increasing safety need is private security services. Private security officers, in addition to
 meeting personal safety needs, achieve saving in security services, prepare basis for
 general security to work more comfortable and efficient in their own fields by reducing
 responsibility of them. Modern society’s immanent nature of threat perception and
 danger, whimsical, atomical, fragmentary increases safety need, police and other private
 security units becomes significant (Aytaç, 2003:16). In this respect, selection and
 education of private security officers should be considered important, their practicing of
 theoretical knowledge they received before starting work in various duties should also be
 provided. After they start active duty, they should receive in service training periodically and their knowledge should be renewed. Improving economic conditions of the officers at
 a scale that it incentivizes to occupation would be a proper decision. Applications that
 open ways for people who depict development in professional life should be applied and
 people who show maximum effort should be supported in every sense. Paying attention to
 closing private security, preparation of general security officers’ place in respect of dayby-day
 increasing number in future world should be provided. In addition to many
 features that private security officers should have whose importance increases every day,
 necessary studies should be conducted primarily with education on increasing positive
 personal traits, empathy and communication skills. In this respect, it is thought that
 education level of all private education officers should be increased, higher schools that
 provide private security education should be opened and in-service training in
 Professional life should be permanent would be proper.

Makale detayları

GÜVENLİK ALANINDA YENİ BİR KURUM: ÖZEL GÜVENLİKÇİLERİN KİŞİLİK ÖZELLİKLERİ, EMPATİK EĞİLİM VE İLETİŞİM BECERİLERİ

Yazarlar: Ruhi YİĞİT | M. Engin DENİZ

Yayıncı: Selcuk University

Dergi: The Journal of Social Economic Research 2012 Vol.12 Issue 24, pp.357-378

Belge Tipi: Makale

Yayın Tarihi: 11/2012

Belge Dili: Türkçe

Document ID (Org No.): 2000610562

Sıklık: İki Yıllık

eISSN: 2148-3043

Sayı

Yazarlar:

Ruhi YİĞİT | M. Engin DENİZ

Yayıncı:

Selcuk University

Dergi:

The Journal of Social Economic Research 2012 Vol.12 Issue 24, pp.357-378

Belge Tipi:

Makale

Yayın Tarihi:

11/2012

Belge Dili:

Türkçe

Document ID (Org No.):

2000610562

Sıklık:

İki Yıllık

eISSN:

2148-3043