DUYGUSAL EMEK İLE İŞ DOYUMU ARASINDAKİ İLİŞKİ: HEKİMLER ÜZERİNDE BİR UYGULAMA

Semiha KILIÇASLAN

Makale detayları

DUYGUSAL EMEK İLE İŞ DOYUMU ARASINDAKİ İLİŞKİ: HEKİMLER ÜZERİNDE BİR UYGULAMA

Yazarlar:

Semiha KILIÇASLAN

Yayıncı:

Süleyman Demirel University

Ana Başlıklar:

Yönetim

Dergi:

Süleyman Demirel University Visionary Journal 2019 Vol.10 Issue 23, pp.52-65

Belge Tipi:

Makale

Yayın Tarihi:

2/2019

Belge Dili:

Türkçe

Document ID (Org No.):

2000598631

Sıklık:

Üç Aylık

eISSN:

1308-9552

Özet:

 


Emotional labor implies emotions demanded by the organization to be demonstrated by the employees during interpersonal interactions. In other words, it is defined as “management of emotions in such a way that would be observed by others through observable facial and bodily expressions”. On the other hand, job satisfaction is defined as the attitude of a person towards his occupation. Accordingly, having positive emotions towards a job means job satisfaction, whereas having negative emotions towards a job means job dissatisfaction. The aim of the study is to identify the effect of emotional labor dimensions on job satisfaction. Besides, the investigation of the relationship between business satisfaction and demographic features of the workers (age, educational level, marital status, degree, title) is another aim of the study. For this purpose, a questionnaire is applied as part of the study. The sample of the study is the academic staff working in Elazığ Fırat University Research Hospital. 109 usable questions are taken into the questionnaires in the scope of the research. According to the findings of the research, it is determined that job satisfaction differs depending on demographic factors. There is a positive and medium relationship between job satisfaction and sincere (natural) behavior which is a dimension of emotional labor; and there is a negative and weak relationship between job satisfaction and surface acting. However, there is no significant relationship between deep acting relationship and job satisfaction.

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Makale detayları

DUYGUSAL EMEK İLE İŞ DOYUMU ARASINDAKİ İLİŞKİ: HEKİMLER ÜZERİNDE BİR UYGULAMA

Yazarlar: Semiha KILIÇASLAN

Yayıncı: Süleyman Demirel University

Ana Başlıklar: Yönetim

Dergi: Süleyman Demirel University Visionary Journal 2019 Vol.10 Issue 23, pp.52-65

Belge Tipi: Makale

Yayın Tarihi: 2/2019

Belge Dili: Türkçe

Document ID (Org No.): 2000598631

Sıklık: Üç Aylık

eISSN: 1308-9552

Sayı

Yazarlar:

Semiha KILIÇASLAN

Yayıncı:

Süleyman Demirel University

Ana Başlıklar:

Yönetim

Dergi:

Süleyman Demirel University Visionary Journal 2019 Vol.10 Issue 23, pp.52-65

Belge Tipi:

Makale

Yayın Tarihi:

2/2019

Belge Dili:

Türkçe

Document ID (Org No.):

2000598631

Sıklık:

Üç Aylık

eISSN:

1308-9552