Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew

Seda Mumlu Karanfil; Ramazan Çoban

Makale detayları

Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew

Yazarlar:

Seda Mumlu Karanfil | Ramazan Çoban

Yayıncı:

Burdur Mehmet Akif Ersoy University

Ana Başlıklar:

Organizasyon

Dergi:

Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty Vol.11 Issue 4, pp.1303-1326

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001338053

pISSN:

2149-1658

Anahtar kelimeler:

Özet:

 The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.

 The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.

 The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.

 The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.

Makale detayları

Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew

Yazarlar:

Seda Mumlu Karanfil | Ramazan Çoban

Yayıncı:

Burdur Mehmet Akif Ersoy University

Ana Başlıklar:

Organizasyon

Dergi:

Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty Vol.11 Issue 4, pp.1303-1326

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001338053

pISSN:

2149-1658

Emotional Labor

Cabin Crew

Flight Attendant

AviationEmotional Labor

Cabin Crew

Flight Attendant

Aviation

Sayı

Makale detayları

Yazarlar: Seda Mumlu Karanfil | Ramazan Çoban

Yayıncı: Burdur Mehmet Akif Ersoy University

Ana Başlıklar: Organizasyon

Dergi: Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty Vol.11 Issue 4, pp.1303-1326

Belge Tipi: Makale

Yayın Tarihi: 12/2024

Belge Dili: İngilizce

Document ID (Org No.): 2001338053

pISSN: 2149-1658

Sayı

Yazarlar:

Seda Mumlu Karanfil | Ramazan Çoban

Yayıncı:

Burdur Mehmet Akif Ersoy University

Ana Başlıklar:

Organizasyon

Dergi:

Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty Vol.11 Issue 4, pp.1303-1326

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001338053

pISSN:

2149-1658