THE EFFECT OF EMPLOYEES’ EXPOSURE TO VIOLENCE ON ORGANIZATIONAL CYNICISM AND THE MEDIATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT:  AN APPLICATION IN THE HEALTH SECTOR

Ayşegül Asuman Akdoğan; Aslı Kandemir Emekli

Makale detayları

THE EFFECT OF EMPLOYEES’ EXPOSURE TO VIOLENCE ON ORGANIZATIONAL CYNICISM AND THE MEDIATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT: AN APPLICATION IN THE HEALTH SECTOR

Yazarlar:

Ayşegül Asuman Akdoğan | Aslı Kandemir Emekli

Yayıncı:

Hacettepe University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.26 Issue 4, pp.993-1008

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001307353

pISSN:

2148-9041

Anahtar kelimeler:

Özet:

 Violence, which is one of the important social problems nowadays, is more common in working life, especially in the service sector, compared to other fields. The health sector is one of these areas, and we frequently encounter violence in the health care sector in our daily life. With the emergence of the Covid-19 pandemic, the importance of the service provided by health care personnel has drawn more attention, but violence in the health care sector continued to occur. This research was conducted on 200 health care workers to determine the effect of health care workers exposure to violence from various professions on organizational cynicism and the mediating role of perceived organizational support in this effect. The questionnaire technique was used as a data collection method in the research. Personal information, Organizational Cynicism Scale, Perceived Organizational Support Scale and Violence Event Form were included in the questionnaire form. In the analysis of the data, SPSS 20 package program was used and frequency and percentage, arithmetic mean, independent samples t-test, simple linear regression and multiple linear regression analyzes were performed. As a result of the analysis, the degree of participants exposure to violence was positive on the levels of organizational cynicism; On the other hand, it has been found to have a negative effect on the perceptions of organizational support. The perceived organizational support levels of the participants also have a negative effect on their organizational cynicism levels. It has also been found that perceived organizational support has a partial mediating role in the effect of exposure to violence on organizational cynicism.

 Violence, which is one of the important social problems nowadays, is more common in working life, especially in the service sector, compared to other fields. The health sector is one of these areas, and we frequently encounter violence in the health care sector in our daily life. With the emergence of the Covid-19 pandemic, the importance of the service provided by health care personnel has drawn more attention, but violence in the health care sector continued to occur. This research was conducted on 200 health care workers to determine the effect of health care workers exposure to violence from various professions on organizational cynicism and the mediating role of perceived organizational support in this effect. The questionnaire technique was used as a data collection method in the research. Personal information, Organizational Cynicism Scale, Perceived Organizational Support Scale and Violence Event Form were included in the questionnaire form. In the analysis of the data, SPSS 20 package program was used and frequency and percentage, arithmetic mean, independent samples t-test, simple linear regression and multiple linear regression analyzes were performed. As a result of the analysis, the degree of participants exposure to violence was positive on the levels of organizational cynicism; On the other hand, it has been found to have a negative effect on the perceptions of organizational support. The perceived organizational support levels of the participants also have a negative effect on their organizational cynicism levels. It has also been found that perceived organizational support has a partial mediating role in the effect of exposure to violence on organizational cynicism.

 Violence, which is one of the important social problems nowadays, is more common in working life, especially in the service sector, compared to other fields. The health sector is one of these areas, and we frequently encounter violence in the health care sector in our daily life. With the emergence of the Covid-19 pandemic, the importance of the service provided by health care personnel has drawn more attention, but violence in the health care sector continued to occur. This research was conducted on 200 health care workers to determine the effect of health care workers exposure to violence from various professions on organizational cynicism and the mediating role of perceived organizational support in this effect. The questionnaire technique was used as a data collection method in the research. Personal information, Organizational Cynicism Scale, Perceived Organizational Support Scale and Violence Event Form were included in the questionnaire form. In the analysis of the data, SPSS 20 package program was used and frequency and percentage, arithmetic mean, independent samples t-test, simple linear regression and multiple linear regression analyzes were performed. As a result of the analysis, the degree of participants exposure to violence was positive on the levels of organizational cynicism; On the other hand, it has been found to have a negative effect on the perceptions of organizational support. The perceived organizational support levels of the participants also have a negative effect on their organizational cynicism levels. It has also been found that perceived organizational support has a partial mediating role in the effect of exposure to violence on organizational cynicism.

 Günümüzün önemli toplumsal sorunlarından biri olan şiddet, çalışma hayatında özellikle hizmet sektöründe diğer alanlara kıyasla daha fazla görülmektedir. Sağlık sektörü bu alanlardan biri olup sağlıkta şiddetle günlük hayatta sıklıkla karşılaşılmaktadır. Covid-19 pandemisiyle birlikte sağlık personeli tarafından verilen hizmetin önemi daha da artmış, fakat sağlıkta şiddet olayları meydana gelmeye devam etmiştir. Bu araştırma çeşitli mesleklerden sağlık çalışanlarının şiddete maruz kalma durumlarının örgütsel sinizme etkisini ve bu etkide algılanan örgütsel desteğin aracı rolünü belirlemek amacıyla 200 sağlık çalışanı üzerinde yapılmıştır. Araştırmada veri toplama yöntemi olarak anket kullanılmıştır. Anket formunda kişisel bilgilere, Örgütsel Sinizm Ölçeği, Algılanan Örgütsel Destek Ölçeği ve Şiddet Olay Formuna yer verilmiştir. Verilerin analizinde SPSS 20 paket programı kullanılmış ve frekans ve yüzde, aritmetik ortalama, bağımsız örneklemler t testi, basit doğrusal regresyon ve çoklu doğrusal regresyon analizlerinden faydalanılmıştır. Yapılan analizler sonucunda katılımcıların şiddete maruz kalma derecelerinin örgütsel sinizm düzeyleri üzerinde pozitif; örgütsel destek algıları üzerinde ise negatif bir etkisi bulunduğu tespit edilmiştir. Katılımcıların algılanan örgütsel destek düzeylerinin örgütsel sinizm düzeyleri üzerinde negatif bir etkisi bulunmaktadır. Şiddete maruz kalmanın örgütsel sinizm üzerindeki etkisinde algılanan örgütsel desteğin kısmi aracılık rolünün bulunduğu tespit edilmiştir.

Makale detayları

THE EFFECT OF EMPLOYEES’ EXPOSURE TO VIOLENCE ON ORGANIZATIONAL CYNICISM AND THE MEDIATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT: AN APPLICATION IN THE HEALTH SECTOR

Yazarlar:

Ayşegül Asuman Akdoğan | Aslı Kandemir Emekli

Yayıncı:

Hacettepe University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.26 Issue 4, pp.993-1008

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001307353

pISSN:

2148-9041

violence

Perceived Organizational Support

Organizational Cynicism

Violence

Violence in Health Care Sectoralgılanan örgtüsel destek

örgütsel sinizm

sağlıkta şiddet

şiddet

Sayı

Makale detayları

Yazarlar: Ayşegül Asuman Akdoğan | Aslı Kandemir Emekli

Yayıncı: Hacettepe University

Ana Başlıklar: Örgütsel Davranış

Dergi: Hacettepe Sağlık İdaresi Dergisi Vol.26 Issue 4, pp.993-1008

Belge Tipi: Makale

Yayın Tarihi: 12/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001307353

pISSN: 2148-9041

Sayı

Yazarlar:

Ayşegül Asuman Akdoğan | Aslı Kandemir Emekli

Yayıncı:

Hacettepe University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.26 Issue 4, pp.993-1008

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001307353

pISSN:

2148-9041