Describing Intention and Behavior of Turnover in the Context of Working Conditions and Organizational Factors: An Example of Market Chain Employees

Osman Benk

Makale detayları

Describing Intention and Behavior of Turnover in the Context of Working Conditions and Organizational Factors: An Example of Market Chain Employees

Yazarlar:

Osman Benk

Yayıncı:

Gumushane University

Dergi:

Gümüşhane Üniversitesi Sosyal Bilimler Dergisi Vol.14 Issue 3, pp.850-872

Belge Tipi:

Makale

Yayın Tarihi:

9/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001300731

pISSN:

1309-7423

Anahtar kelimeler:

Özet:

 The aim of this phenomenology study is to explore the experiences of turnover intention and behavior, which is the central phenomenon of the research, of sales personnel in a market chain operating in 81 provinces of Turkey in the context of working conditions. The emotions and thoughts of the sales personnel, as an interpretative framework for the silenced voices they want to convey, are discussed in terms of social justice. The inductive method was used in abstraction. By using criterion-based sampling, salespeople with turnover intention were reached with the snowball sampling strategy. After the data received from each participant, control was made repeatedly, and semi-structured interviews were continued until the 36th participant, who was considered to be satisfied with the answers received. For validity, peer review was conducted with 2 different colleagues of the researcher at all stages of the research. In addition, members were checked and opinions of all participants were taken. Thus, it was implemented by taking into account the suggestions of peers and participants. A consensus was reached on the codes and themes with the same 2 academicians who took part in the peer review at the validation stage for reliability. With the participation of 3 academicians in the research, its internal reliability was also increased. In addition, the use of many sources and opinions about organizational factors and working conditions associated with turnover intention and behavior is also supportive for reliability. 19 women and 17 men who experienced turnover intention participated in the research. From the first interviews starting in November 2021 to 6 months-1 year later, 36 participants exhibited turnover behavior due to poor working conditions.

 The aim of this phenomenology study is to explore the experiences of turnover intention and behavior, which is the central phenomenon of the research, of sales personnel in a market chain operating in 81 provinces of Turkey in the context of working conditions. The emotions and thoughts of the sales personnel, as an interpretative framework for the silenced voices they want to convey, are discussed in terms of social justice. The inductive method was used in abstraction. By using criterion-based sampling, salespeople with turnover intention were reached with the snowball sampling strategy. After the data received from each participant, control was made repeatedly, and semi-structured interviews were continued until the 36th participant, who was considered to be satisfied with the answers received. For validity, peer review was conducted with 2 different colleagues of the researcher at all stages of the research. In addition, members were checked and opinions of all participants were taken. Thus, it was implemented by taking into account the suggestions of peers and participants. A consensus was reached on the codes and themes with the same 2 academicians who took part in the peer review at the validation stage for reliability. With the participation of 3 academicians in the research, its internal reliability was also increased. In addition, the use of many sources and opinions about organizational factors and working conditions associated with turnover intention and behavior is also supportive for reliability. 19 women and 17 men who experienced turnover intention participated in the research. From the first interviews starting in November 2021 to 6 months-1 year later, 36 participants exhibited turnover behavior due to poor working conditions.

 The aim of this phenomenology study is to explore the experiences of turnover intention and behavior, which is the central phenomenon of the research, of sales personnel in a market chain operating in 81 provinces of Turkey in the context of working conditions. The emotions and thoughts of the sales personnel, as an interpretative framework for the silenced voices they want to convey, are discussed in terms of social justice. The inductive method was used in abstraction. By using criterion-based sampling, salespeople with turnover intention were reached with the snowball sampling strategy. After the data received from each participant, control was made repeatedly, and semi-structured interviews were continued until the 36th participant, who was considered to be satisfied with the answers received. For validity, peer review was conducted with 2 different colleagues of the researcher at all stages of the research. In addition, members were checked and opinions of all participants were taken. Thus, it was implemented by taking into account the suggestions of peers and participants. A consensus was reached on the codes and themes with the same 2 academicians who took part in the peer review at the validation stage for reliability. With the participation of 3 academicians in the research, its internal reliability was also increased. In addition, the use of many sources and opinions about organizational factors and working conditions associated with turnover intention and behavior is also supportive for reliability. 19 women and 17 men who experienced turnover intention participated in the research. From the first interviews starting in November 2021 to 6 months-1 year later, 36 participants exhibited turnover behavior due to poor working conditions.

 Bu fenomenoloji çalışmasının amacı, Türkiyenin 81 ilinde faaliyet gösteren bir market zincirindeki satış elemanlarının araştırmanın merkezi fenomeni olan işten ayrılma niyeti ve davranışı deneyimlerini çalışma koşulları bağlamında keşfetmektir. Satış personelinin duygu ve düşünceleri, iletmek istedikleri susturulmuş sesleri yorumlayıcı bir çatı olarak sosyal adalet yönüyle ele alınmıştır. Soyutlamada tümevarım yöntemi kullanılmıştır. Kriter temelli örneklem kullanılarak işten ayrılma niyetine sahip satış elemanlarına kartopu örneklem stratejisiyle ulaşılmıştır. Her bir katılımcıdan alınan verilerden sonra tekrar tekrar kontrol yapılmış, gelen cevaplar üzerinden doyuma ulaştığı düşünülen 36.katılımcıya kadar yarı yapılandırılmış mülakatlara devam edilmiştir. Geçerlilik için araştırmanın tüm aşamalarında araştırmacının 2 farklı meslektaşıyla akran incelemesi gerçekleştirilmiştir. Ayrıca, üye kontrolü yapılarak tüm katılımcıların görüşleri alınmıştır. Böylelikle, akranların ve katılımcıların önerileri dikkate alınarak uygulanmıştır. Güvenilirlik için geçerlilik aşamasındaki akran incelemesinde yer alan aynı 2 akademisyen ile kodlar ve temalar üzerinde görüş birliğine varılmıştır. Araştırmaya 3 akademisyenin katılmasıyla iç güvenilirliği de artırılmıştır. Ayrıca, işten ayrılma niyeti ve davranışı ile ilişkili örgütsel faktörler ve çalışma koşulları hakkında pek çok kaynaktan ve görüşten yararlanılması da güvenilirlik için destekleyicidir. Araştırmaya işten ayrılma niyetini deneyimleyen 19 kadın ve 17 erkek katılmıştır. 2021 Kasım ayından başlayan ilk mülakatlardan 6 ay-1 yıl zaman zarfı sonrasına kadar 36 katılımcı kötü çalışma koşullarından dolayı işten ayrılma davranışı sergilemişlerdir.

Makale detayları

Describing Intention and Behavior of Turnover in the Context of Working Conditions and Organizational Factors: An Example of Market Chain Employees

Yazarlar:

Osman Benk

Yayıncı:

Gumushane University

Dergi:

Gümüşhane Üniversitesi Sosyal Bilimler Dergisi Vol.14 Issue 3, pp.850-872

Belge Tipi:

Makale

Yayın Tarihi:

9/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001300731

pISSN:

1309-7423

Turnover intention

turnover behavior

market chain employees

phenomenological approachİşten ayrılma niyeti

işten ayrılma davranışı

market zinciri çalışanları

fenomenolojik yaklaşım

Sayı

Makale detayları

Yazarlar: Osman Benk

Yayıncı: Gumushane University

Dergi: Gümüşhane Üniversitesi Sosyal Bilimler Dergisi Vol.14 Issue 3, pp.850-872

Belge Tipi: Makale

Yayın Tarihi: 9/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001300731

pISSN: 1309-7423

Sayı

Yazarlar:

Osman Benk

Yayıncı:

Gumushane University

Dergi:

Gümüşhane Üniversitesi Sosyal Bilimler Dergisi Vol.14 Issue 3, pp.850-872

Belge Tipi:

Makale

Yayın Tarihi:

9/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001300731

pISSN:

1309-7423