USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING  MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY  MANAGERS

M Atilla ARICIOĞLU

Makale detayları

USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Yazarlar:

M Atilla ARICIOĞLU

Yayıncı:

Akdeniz University

Dergi:

Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Belge Tipi:

Makale

Yayın Tarihi:

10/2002

Belge Dili:

İngilizce

Document ID (Org No.):

2000880951

Sıklık:

İki Yıllık

eISSN:

2667-7229

pISSN:

1302-9975

Anahtar kelimeler:

Özet:

 

The concept of emotional intelligence is used as a performance criteria both in evaluating organisational performance and in meeting customer expectations. In this context, the stress of managers, their being influenced by environmental factors, performance in emotional perception and sensitivity towards customers play a significant role. As in student dormitories customer expectation is very high, this study focused on student dormitories managers. The ability and performance of managers in using emotional intelligence was evaluated by using the scale developed by Cooper and Sawaf for managers and organisations and by taking into account environmental factors. In the light of the results, the current situation was defined and suggestions were made in the conclusion part of the research to improve this situation.

Makale detayları

USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Yazarlar:

M Atilla ARICIOĞLU

Yayıncı:

Akdeniz University

Dergi:

Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Belge Tipi:

Makale

Yayın Tarihi:

10/2002

Belge Dili:

İngilizce

Document ID (Org No.):

2000880951

Sıklık:

İki Yıllık

eISSN:

2667-7229

pISSN:

1302-9975

Duygusal zeka

yönetici performansı

duygusal yetenek

Sayı

Makale detayları

USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Yazarlar: M Atilla ARICIOĞLU

Yayıncı: Akdeniz University

Dergi: Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Belge Tipi: Makale

Yayın Tarihi: 10/2002

Belge Dili: İngilizce

Document ID (Org No.): 2000880951

Sıklık: İki Yıllık

eISSN: 2667-7229

pISSN: 1302-9975

Duygusal zeka

yönetici performansı

duygusal yetenek

Sayı

Yazarlar:

M Atilla ARICIOĞLU

Yayıncı:

Akdeniz University

Dergi:

Akdeniz İİBF journal 2002 Vol.2 Issue 4, pp.26-43

Belge Tipi:

Makale

Yayın Tarihi:

10/2002

Belge Dili:

İngilizce

Document ID (Org No.):

2000880951

Sıklık:

İki Yıllık

eISSN:

2667-7229

pISSN:

1302-9975