Technology Based Public Service Provision and Personnel Satisfaction

Ercüment Aydın; M. Kemal Öktem; Leyla Çiftçi

Makale detayları

Technology Based Public Service Provision and Personnel Satisfaction

Yazarlar:

Ercüment Aydın | M. Kemal Öktem | Leyla Çiftçi

Yayıncı:

Süleyman Demirel University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Süleyman Demirel Üniversitesi Vizyoner Dergisi Vol.15 Issue 41, pp.252-276

Belge Tipi:

Makale

Yayın Tarihi:

2/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001311949

pISSN:

1308-9552

Anahtar kelimeler:

Özet:

 The aim of the study is to examine technology-based public service delivery, which is used as a common method today, in terms of personnel satisfaction. Today, public services are offered in different ways depending on the changing and developing conditions. With the increasing effect of technology, the provision of services, especially over the internet, is a common practice. Recent technological, scientific, social, economic, political, and global developments are forcing or directing organizations to go beyond conventional methods. For example, with the Covid-19 emerging in recent years, technology-based service delivery has become a mandatory and almost the only way of providing services beyond being an alternative, facilitating or complementary method. In this process, it is important for the personnel to adapt to the process as well as to adapt to the technology. In this context, in the study, the satisfaction level of the personnel working in three different institutions regarding the service delivery based on technology is analyzed by using the Minnesota Satisfaction Scale. As a result of the survey conducted with a total of 249 participants, it is that factors such as education level, marital status and gender affect the level of job satisfaction.

 The aim of the study is to examine technology-based public service delivery, which is used as a common method today, in terms of personnel satisfaction. Today, public services are offered in different ways depending on the changing and developing conditions. With the increasing effect of technology, the provision of services, especially over the internet, is a common practice. Recent technological, scientific, social, economic, political, and global developments are forcing or directing organizations to go beyond conventional methods. For example, with the Covid-19 emerging in recent years, technology-based service delivery has become a mandatory and almost the only way of providing services beyond being an alternative, facilitating or complementary method. In this process, it is important for the personnel to adapt to the process as well as to adapt to the technology. In this context, in the study, the satisfaction level of the personnel working in three different institutions regarding the service delivery based on technology is analyzed by using the Minnesota Satisfaction Scale. As a result of the survey conducted with a total of 249 participants, it is that factors such as education level, marital status and gender affect the level of job satisfaction.

 The aim of the study is to examine technology-based public service delivery, which is used as a common method today, in terms of personnel satisfaction. Today, public services are offered in different ways depending on the changing and developing conditions. With the increasing effect of technology, the provision of services, especially over the internet, is a common practice. Recent technological, scientific, social, economic, political, and global developments are forcing or directing organizations to go beyond conventional methods. For example, with the Covid-19 emerging in recent years, technology-based service delivery has become a mandatory and almost the only way of providing services beyond being an alternative, facilitating or complementary method. In this process, it is important for the personnel to adapt to the process as well as to adapt to the technology. In this context, in the study, the satisfaction level of the personnel working in three different institutions regarding the service delivery based on technology is analyzed by using the Minnesota Satisfaction Scale. As a result of the survey conducted with a total of 249 participants, it is that factors such as education level, marital status and gender affect the level of job satisfaction.

 Bu çalışmanın amacı günümüzde yaygın bir yöntem olarak kullanılan teknoloji temelli kamu hizmeti sunumunu personel memnuniyeti açısından incelemektir. Günümüzde kamu hizmetleri değişen ve gelişen koşullara bağlı olarak farklı şekillerde sunulmaktadır. Teknolojinin artan etkisi ile hizmetlerin özelikle internet üzerinden sunulması olağan bir uygulama olarak karşımıza çıkmaktadır. Son zamanlarda ortaya çıkan teknolojik, bilimsel, sosyal, ekonomik, siyasal, küresel bazı gelişmeler de örgütleri alışılagelmiş yöntemlerin dışına çıkmaya zorlamakta veya yönlendirmektedir. Örneğin son yıllarda ortaya çıkan Covid-19 ile teknolojiye dayalı hizmet sunumu alternatif, kolaylaştırıcı ya da tamamlayıcı bir yöntem olmanın ötesinde zorunlu ve hemen hemen tek hizmet sunma şekli haline gelmiştir. Bu süreçte personelin yeni sürece uyum sağlaması yanında teknolojiye uyumu da önem taşımaktadır. Bu bağlamda çalışmada Minnesota Tatmin Ölçeğinden yararlanılarak üç farklı kurumda çalışan personelin teknolojiye dayalı hizmet sunumuna ilişkin memnuniyet düzeyi analiz edilmiştir. Toplam 249 katılımcıya yapılan anket sonucunda eğitim düzeyi, medeni durum, cinsiyet gibi faktörlerin iş memnuniyet düzeyini etkilediği görülmüştür.

Makale detayları

Technology Based Public Service Provision and Personnel Satisfaction

Yazarlar:

Ercüment Aydın | M. Kemal Öktem | Leyla Çiftçi

Yayıncı:

Süleyman Demirel University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Süleyman Demirel Üniversitesi Vizyoner Dergisi Vol.15 Issue 41, pp.252-276

Belge Tipi:

Makale

Yayın Tarihi:

2/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001311949

pISSN:

1308-9552

Technology-Based Public Service

Personnel Satisfaction

Covid-19

Remote Teleworking

FlexitimeTeknoloji Temelli Kamu Hizmeti

Personel Memnuniyeti

Covid-19

Uzaktan Çalışma

Esnek Mesai

Sayı

Makale detayları

Yazarlar: Ercüment Aydın | M. Kemal Öktem | Leyla Çiftçi

Yayıncı: Süleyman Demirel University

Ana Başlıklar: Kamu Yönetimi

Dergi: Süleyman Demirel Üniversitesi Vizyoner Dergisi Vol.15 Issue 41, pp.252-276

Belge Tipi: Makale

Yayın Tarihi: 2/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001311949

pISSN: 1308-9552

Sayı

Yazarlar:

Ercüment Aydın | M. Kemal Öktem | Leyla Çiftçi

Yayıncı:

Süleyman Demirel University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Süleyman Demirel Üniversitesi Vizyoner Dergisi Vol.15 Issue 41, pp.252-276

Belge Tipi:

Makale

Yayın Tarihi:

2/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001311949

pISSN:

1308-9552