Research Conducted on "Patient Satisfaction" at Niger-Türkiye Friendship Hospital in West Africa

Gülsüm Yıldırım; Nuran Akyurt; İlkay Güler; İde Sina

Makale detayları

Research Conducted on "Patient Satisfaction" at Niger-Türkiye Friendship Hospital in West Africa

Yazarlar:

Gülsüm Yıldırım | Nuran Akyurt | İlkay Güler | İde Sina

Yayıncı:

Inonu University

Ana Başlıklar:

Sağlık Yönetimi

Dergi:

İnönü Üniversitesi Sağlık Hizmetleri Meslek Yüksek Okulu Dergisi Vol.12 Issue 1, pp.317-332

Belge Tipi:

Makale

Yayın Tarihi:

2/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001310177

pISSN:

2147-7892

Anahtar kelimeler:

Özet:

 A patient satisfaction survey was conducted between June and August 2020 at the Niger-Turkey Friendship Hospital, in Niamey, capital city of Niger. Outpatient and inpatient services satisfaction surveys implemented by the Turkish Ministry of Health in the quality management processes of hospitals were used. Cron-bach Alpha values to test the validity and reliability of the surveys, were calculated as 76.3 and 73.870 for outpatient and inpatient surveys respectively. The significance level was evaluated as p0.05. For the outpatient surveys, the average satisfaction score of hospital health services is 17.73.45, hospital cleaning services is 4.240.60, general opinion about Turkey is 6. 061.52 and total is 28.054.53. For the inpatient surveys, the average satisfaction score of room services is 3.571.03, food services is 5.781.57, hospital health services is 14.914.11, general opinion about Turkey is 6.101.60 and total is 30.365.98. Statistically significant differences were calculated as 0.035 and 0.013 using Independent Student-t test in the hospital health services satisfaction and total satisfaction sub-dimensions of the participants according to their education levels p 0.05. It was concluded that those with higher education levels had higher hospital health service and total satisfaction scores than those with lower education levels.

 A patient satisfaction survey was conducted between June and August 2020 at the Niger-Turkey Friendship Hospital, in Niamey, capital city of Niger. Outpatient and inpatient services satisfaction surveys implemented by the Turkish Ministry of Health in the quality management processes of hospitals were used. Cron-bach Alpha values to test the validity and reliability of the surveys, were calculated as 76.3 and 73.870 for outpatient and inpatient surveys respectively. The significance level was evaluated as p0.05. For the outpatient surveys, the average satisfaction score of hospital health services is 17.73.45, hospital cleaning services is 4.240.60, general opinion about Turkey is 6. 061.52 and total is 28.054.53. For the inpatient surveys, the average satisfaction score of room services is 3.571.03, food services is 5.781.57, hospital health services is 14.914.11, general opinion about Turkey is 6.101.60 and total is 30.365.98. Statistically significant differences were calculated as 0.035 and 0.013 using Independent Student-t test in the hospital health services satisfaction and total satisfaction sub-dimensions of the participants according to their education levels p 0.05. It was concluded that those with higher education levels had higher hospital health service and total satisfaction scores than those with lower education levels.

 A patient satisfaction survey was conducted between June and August 2020 at the Niger-Turkey Friendship Hospital, in Niamey, capital city of Niger. Outpatient and inpatient services satisfaction surveys implemented by the Turkish Ministry of Health in the quality management processes of hospitals were used. Cron-bach Alpha values to test the validity and reliability of the surveys, were calculated as 76.3 and 73.870 for outpatient and inpatient surveys respectively. The significance level was evaluated as p0.05. For the outpatient surveys, the average satisfaction score of hospital health services is 17.73.45, hospital cleaning services is 4.240.60, general opinion about Turkey is 6. 061.52 and total is 28.054.53. For the inpatient surveys, the average satisfaction score of room services is 3.571.03, food services is 5.781.57, hospital health services is 14.914.11, general opinion about Turkey is 6.101.60 and total is 30.365.98. Statistically significant differences were calculated as 0.035 and 0.013 using Independent Student-t test in the hospital health services satisfaction and total satisfaction sub-dimensions of the participants according to their education levels p 0.05. It was concluded that those with higher education levels had higher hospital health service and total satisfaction scores than those with lower education levels.

 Nijerin başkenti Niameyde bulunan Nijer-Türkiye Dostluk Hastanesinde Haziran-Ağustos 2020 aylarında, hasta memnuniyet anketi yapılmıştır. Türkiye Sağlık Bakanlığının hastanelerde kalite yönetim süreçlerinde uygulanan ayaktan ve yatan hasta hizmetleri memnuniyet anketleri kullanılmıştır. Anketlerin geçerlilik ve güvenilirlik testi için Cron-bach Alfa değeri kullanılarak ayaktan hasta memnuniyet anketi için 76.3, yatan hasta için 73.8 70 olarak tespit edilmiştir. Anlamlılık düzeyi p0.05 olarak değerlendirilmiştir. Ayaktan hastalarda hastane hizmetlerine ilişkin anket cevaplarının hastane sağlık hizmetleri memnuniyeti puan ortalaması 17.73.45, hastane temizlik hizmetleri memnuniyeti puan ortalaması 4.240.60, Türkiye hakkındaki genel görüş puan ortalaması 6.061.52 ve toplam memnuniyet puan ortalaması 28.054.53dir Yatan hasta memnuniyet anketlerinde katılımcıların oda hizmetleri memnuniyeti ortalaması 3.571.03, yemek hizmetleri memnuniyeti ortalaması 5.781.57, hastane sağlık hizmetleri memnuniyeti ortalaması 14.914.11, Türkiye hakkında genel görüş memnuniyet ortalaması 6.101.60 ve toplam memnuniyet ortalaması 30.365.98dir. Eğitim düzeylerine göre katılımcıların hastane sağlık hizmetleri memnuniyeti ve toplam memnuniyet alt boyutunda Independent Student-t testi kullanılarak 0.035 ve 0.013 olarak istatistiksel olarak anlamlı farklılıklar saptanmıştır p0.05. Eğitim düzeyi yüksek olanların, düşük olanlara oranla hastane sağlık hizmet puanı ve toplam memnuniyet puanının yüksek olduğu sonucuna ulaşılmıştır.

Makale detayları

Research Conducted on "Patient Satisfaction" at Niger-Türkiye Friendship Hospital in West Africa

Yazarlar:

Gülsüm Yıldırım | Nuran Akyurt | İlkay Güler | İde Sina

Yayıncı:

Inonu University

Ana Başlıklar:

Sağlık Yönetimi

Dergi:

İnönü Üniversitesi Sağlık Hizmetleri Meslek Yüksek Okulu Dergisi Vol.12 Issue 1, pp.317-332

Belge Tipi:

Makale

Yayın Tarihi:

2/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001310177

pISSN:

2147-7892

Africa

Inpatient satisfaction

Niger

Niger-Turkish Friendship Hospital

Outpatient satisfactionAfrika

Ayaktan hasta memnuniyeti

Nijer

Nijer-Türk Dostluk Hastanesi

Yatan hasta memnuniyeti

Sayı

Makale detayları

Yazarlar: Gülsüm Yıldırım | Nuran Akyurt | İlkay Güler | İde Sina

Yayıncı: Inonu University

Ana Başlıklar: Sağlık Yönetimi

Dergi: İnönü Üniversitesi Sağlık Hizmetleri Meslek Yüksek Okulu Dergisi Vol.12 Issue 1, pp.317-332

Belge Tipi: Makale

Yayın Tarihi: 2/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001310177

pISSN: 2147-7892

Sayı

Yazarlar:

Gülsüm Yıldırım | Nuran Akyurt | İlkay Güler | İde Sina

Yayıncı:

Inonu University

Ana Başlıklar:

Sağlık Yönetimi

Dergi:

İnönü Üniversitesi Sağlık Hizmetleri Meslek Yüksek Okulu Dergisi Vol.12 Issue 1, pp.317-332

Belge Tipi:

Makale

Yayın Tarihi:

2/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001310177

pISSN:

2147-7892