The Mediating Role of Job-Related Emotional Exhaustion in The Effect of Workload on Psychological Resilience

Selman Kızılkaya; Perihan Senel Tekin

Makale detayları

The Mediating Role of Job-Related Emotional Exhaustion in The Effect of Workload on Psychological Resilience

Yazarlar:

Selman Kızılkaya | Perihan Senel Tekin

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Kurumları Yönetimi

Dergi:

Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.10 Issue 3, pp.677-694

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001299573

pISSN:

2528-9918

Anahtar kelimeler:

Özet:

 Objectives: This study was conducted to determine the mediating role of job-related emotional exhaustion in the effect of workload on psychological resilience. Materials and Methods: The survey method was used and questionnaires were administered to 394 people working in health institutions in Turkey, both face-to-face and online. In addition to the personal characteristics of the workers, the questionnaire included questions reflecting the perception of workload, level of psychological resilience, and job-related emotional exhaustion. The data obtained from the survey were analyzed using the SPSS 26 package program and the Process Macro. Results: The average age of the participants in the study was 36.22 years; the average perception of workload was 16.34; the average level of job-related emotional exhaustion was 13.57; and the average psychological resilience was 18.81. It was found that there was a positive relationship between workload perception and work-related emotional burnout and a negative relationship between psychological resilience and workload perception. There was also a negative relationship between psychological resilience and work-related emotional exhaustion. Conclusion: It was discovered that an increase in workload had an adverse impact on an individuals psychological resilience, which in turn resulted in work-related emotional exhaustion. Furthermore, work-related emotional exhaustion was observed to mediate the relationship between workload and psychological resilience.

 Objectives: This study was conducted to determine the mediating role of job-related emotional exhaustion in the effect of workload on psychological resilience. Materials and Methods: The survey method was used and questionnaires were administered to 394 people working in health institutions in Turkey, both face-to-face and online. In addition to the personal characteristics of the workers, the questionnaire included questions reflecting the perception of workload, level of psychological resilience, and job-related emotional exhaustion. The data obtained from the survey were analyzed using the SPSS 26 package program and the Process Macro. Results: The average age of the participants in the study was 36.22 years; the average perception of workload was 16.34; the average level of job-related emotional exhaustion was 13.57; and the average psychological resilience was 18.81. It was found that there was a positive relationship between workload perception and work-related emotional burnout and a negative relationship between psychological resilience and workload perception. There was also a negative relationship between psychological resilience and work-related emotional exhaustion. Conclusion: It was discovered that an increase in workload had an adverse impact on an individuals psychological resilience, which in turn resulted in work-related emotional exhaustion. Furthermore, work-related emotional exhaustion was observed to mediate the relationship between workload and psychological resilience.

 Objectives: This study was conducted to determine the mediating role of job-related emotional exhaustion in the effect of workload on psychological resilience. Materials and Methods: The survey method was used and questionnaires were administered to 394 people working in health institutions in Turkey, both face-to-face and online. In addition to the personal characteristics of the workers, the questionnaire included questions reflecting the perception of workload, level of psychological resilience, and job-related emotional exhaustion. The data obtained from the survey were analyzed using the SPSS 26 package program and the Process Macro. Results: The average age of the participants in the study was 36.22 years; the average perception of workload was 16.34; the average level of job-related emotional exhaustion was 13.57; and the average psychological resilience was 18.81. It was found that there was a positive relationship between workload perception and work-related emotional burnout and a negative relationship between psychological resilience and workload perception. There was also a negative relationship between psychological resilience and work-related emotional exhaustion. Conclusion: It was discovered that an increase in workload had an adverse impact on an individuals psychological resilience, which in turn resulted in work-related emotional exhaustion. Furthermore, work-related emotional exhaustion was observed to mediate the relationship between workload and psychological resilience.

 Amaç: Bu çalışma, iş yükünün psikolojik sağlamlık üzerine etkisinde işe bağlı duygusal tükenmişliğin aracılık rolünün tespiti amacıyla gerçekleştirilmiştir. Gereç ve Yöntem: Çalışmada, anket yöntemi kullanılmış ve Türkiyede sağlık kurumlarında çalışan toplam 394 kişiye yüz yüze ve online olacak şekilde uygulanmıştır. Anket içerisinde çalışanların kişisel özelliklerinin yanında iş yükü algısı, psikolojik sağlamlık düzeyi ve işe bağlı duygusal tükenmişliklerini yansıtan sorular yer almıştır. Anketten elde edilen veriler, SPSS 26 paket programı ve Process Makro ile analiz edilmiştir. Bulgular: Araştırmada katılımcıların yaş ortalaması 36,22; iş yükü algısı ortalaması 16,344,898; işe bağlı duygusal tükenmişlik düzeyleri 13,576,773 ve psikolojik sağlamlık düzeyi ortalaması 18,815,472 idi. İş yükü algısı ile işe bağlı duygusal tükenmişlik arasında pozitif; psikolojik sağlamlığın iş yükü algısı ile negatif ilişkisinin olduğu bulundu. Ayrıca psikolojik sağlamlık ile işe bağlı duygusal tükenmişlik arasında ise negatif ilişki olduğu görüldü. Sonuç: İş yükündeki artışın bireyin psikolojik dayanıklılığı üzerinde olumsuz bir etkisi olduğu ve bunun da işle ilgili duygusal tükenmeye yol açtığı ortaya çıkmıştır. Ayrıca, işle ilgili duygusal tükenmenin iş yükü ve psikolojik dayanıklılık arasındaki ilişkiye aracılık ettiği görülmüştür.

Makale detayları

The Mediating Role of Job-Related Emotional Exhaustion in The Effect of Workload on Psychological Resilience

Yazarlar:

Selman Kızılkaya | Perihan Senel Tekin

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Kurumları Yönetimi

Dergi:

Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.10 Issue 3, pp.677-694

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001299573

pISSN:

2528-9918

Workload

psychological resilience

job-related emotional exhaustionİş yükü

psikolojik sağlamlık

işe bağlı duygusal tükenmişlik

Sayı

Makale detayları

The Mediating Role of Job-Related Emotional Exhaustion in The Effect of Workload on Psychological Resilience

Yazarlar: Selman Kızılkaya | Perihan Senel Tekin

Yayıncı: Hacettepe University

Ana Başlıklar: Sağlık Kurumları Yönetimi

Dergi: Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.10 Issue 3, pp.677-694

Belge Tipi: Makale

Yayın Tarihi: 12/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001299573

pISSN: 2528-9918

Workload

psychological resilience

job-related emotional exhaustionİş yükü

psikolojik sağlamlık

işe bağlı duygusal tükenmişlik

Sayı

Yazarlar:

Selman Kızılkaya | Perihan Senel Tekin

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Kurumları Yönetimi

Dergi:

Hacettepe Üniversitesi Sağlık Bilimleri Fakültesi Dergisi Vol.10 Issue 3, pp.677-694

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001299573

pISSN:

2528-9918