IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000  QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A  RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL

Burak BEKAROĞLU

Makale detayları

IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL

Yazarlar:

Burak BEKAROĞLU

Yayıncı:

Akdeniz University

Dergi:

Akdeniz İİBF journal 2005 Vol.3 Issue 9, pp.18-32

Belge Tipi:

Makale

Yayın Tarihi:

4/2005

Belge Dili:

Türkçe

Document ID (Org No.):

2000880728

Sıklık:

İki Yıllık

eISSN:

2667-7229

pISSN:

1302-9975

Özet:

 

This paper examines the impact of total quality management  TQM   practices and ISO 9000 quality assurance certificate on hospital  performance. The study survey was conducted in Istanbul at random  selected sample of 60 private hospitals. The hospitals were categorized as  follows:  1  non-adopters,  2  TQM adopters, and  3  the ones certified their  TQM practices with ISO 9000. The results are: having ISO 9000 certificate  was found related to plant size; both the TQM adopters and the certified  group target high income social class; and those two groups of hospitals also  revealed higher performance. Although ISO 9000 certificate, in particular,  provides competitive advantage to hospitals, operational efficiency, however,  cannot be predicted by either TQM adoption or ISO 9000 certificate.

Makale detayları

IMPACT OF TOTAL, QUALITY MANAGEMENT AND ISO 9000 QUALITiY ASSURANCE ON HOSPITAL PERFORMANCE: A RESEARCH ON PRIVATE HOSPITALS IN ISTANBUL

Yazarlar: Burak BEKAROĞLU

Yayıncı: Akdeniz University

Dergi: Akdeniz İİBF journal 2005 Vol.3 Issue 9, pp.18-32

Belge Tipi: Makale

Yayın Tarihi: 4/2005

Belge Dili: Türkçe

Document ID (Org No.): 2000880728

Sıklık: İki Yıllık

eISSN: 2667-7229

pISSN: 1302-9975

Sayı

Yazarlar:

Burak BEKAROĞLU

Yayıncı:

Akdeniz University

Dergi:

Akdeniz İİBF journal 2005 Vol.3 Issue 9, pp.18-32

Belge Tipi:

Makale

Yayın Tarihi:

4/2005

Belge Dili:

Türkçe

Document ID (Org No.):

2000880728

Sıklık:

İki Yıllık

eISSN:

2667-7229

pISSN:

1302-9975