Problems Encountered in Humanitarian Aid Logistics and Solution Suggestions by Integrated QFD Method: The Case of Hatay

Gülşah Ayvazoğlu; İskender Peker

Makale detayları

Problems Encountered in Humanitarian Aid Logistics and Solution Suggestions by Integrated QFD Method: The Case of Hatay

Yazarlar:

Gülşah Ayvazoğlu | İskender Peker

Yayıncı:

Hitit University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Hitit Sosyal Bilimler Dergisi Vol.17 Issue 3, pp.366-387

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001331358

pISSN:

2757-7449

Anahtar kelimeler:

Özet:

 In recent years, extraordinary situations and humanitarian crises have increased the number of studies in the field of humanitarian aid logistics. Although various solutions have been tried to be produced for the problems experienced in humanitarian aid logistics in disasters occurring worldwide and, in our country, these solutions have generally not been suitable for regional needs. The aim of this study is to identify the problems encountered in humanitarian aid activities carried out in Hatay province and to develop solutions to these problems. Humanitarian logistics is a complex process involving many actors. This complexity requires a combination of both requirements and decision criteria to be evaluated. In this study, a model that can provide flexible yet effective solutions to the problems encountered in the humanitarian logistics planning process is proposed. This model involves combining qualitative and quantitative data using the Quality Function Deployment QFD method. In this study, a model that integrates Delphi and Analytical Network Process ANP methods with Quality Function Deployment QFD technique has been developed to identify the problems encountered in humanitarian aid logistics in Hatay province and to develop solutions to these problems. In line with the developed model, the study generally consisted of three stages. In the first stage, the Delphi method was used to identify the problems in humanitarian aid logistics by taking into account the relevant literature and the opinions of the representatives of the institutionsorganizations providing humanitarian aid services in Hatay. Then, the priority values weights of these problems were determined by Analytic Network Process ANP method. In the last stage, solution proposals were developed through the Quality Function Deployment QFD relationship matrices. In humanitarian aid logistics, 14 problems were identified by Delphi technique. With the prioritisation of the results obtained with ANP, Problems Arising from Lack of Continuity-Sustainability emerged as the most important problem. Then, among the 13 solution suggestions determined by expert opinions, Establishing a system to monitor humanitarian aid was determined as the most effective solution suggestion in eliminating the problems in humanitarian aid logistics. In the future, it would be useful to conduct similar research with the participation of more experts in different regions or countries. In addition, the findings of the study can be compared with different multi-criteria decision-making methods to provide a broader perspective. In this context, the use of integrated methodologies in the field of humanitarian aid logistics will allow for a more comprehensive approach to the problems.

 In recent years, extraordinary situations and humanitarian crises have increased the number of studies in the field of humanitarian aid logistics. Although various solutions have been tried to be produced for the problems experienced in humanitarian aid logistics in disasters occurring worldwide and, in our country, these solutions have generally not been suitable for regional needs. The aim of this study is to identify the problems encountered in humanitarian aid activities carried out in Hatay province and to develop solutions to these problems. Humanitarian logistics is a complex process involving many actors. This complexity requires a combination of both requirements and decision criteria to be evaluated. In this study, a model that can provide flexible yet effective solutions to the problems encountered in the humanitarian logistics planning process is proposed. This model involves combining qualitative and quantitative data using the Quality Function Deployment QFD method. In this study, a model that integrates Delphi and Analytical Network Process ANP methods with Quality Function Deployment QFD technique has been developed to identify the problems encountered in humanitarian aid logistics in Hatay province and to develop solutions to these problems. In line with the developed model, the study generally consisted of three stages. In the first stage, the Delphi method was used to identify the problems in humanitarian aid logistics by taking into account the relevant literature and the opinions of the representatives of the institutionsorganizations providing humanitarian aid services in Hatay. Then, the priority values weights of these problems were determined by Analytic Network Process ANP method. In the last stage, solution proposals were developed through the Quality Function Deployment QFD relationship matrices. In humanitarian aid logistics, 14 problems were identified by Delphi technique. With the prioritisation of the results obtained with ANP, Problems Arising from Lack of Continuity-Sustainability emerged as the most important problem. Then, among the 13 solution suggestions determined by expert opinions, Establishing a system to monitor humanitarian aid was determined as the most effective solution suggestion in eliminating the problems in humanitarian aid logistics. In the future, it would be useful to conduct similar research with the participation of more experts in different regions or countries. In addition, the findings of the study can be compared with different multi-criteria decision-making methods to provide a broader perspective. In this context, the use of integrated methodologies in the field of humanitarian aid logistics will allow for a more comprehensive approach to the problems.

 In recent years, extraordinary situations and humanitarian crises have increased the number of studies in the field of humanitarian aid logistics. Although various solutions have been tried to be produced for the problems experienced in humanitarian aid logistics in disasters occurring worldwide and, in our country, these solutions have generally not been suitable for regional needs. The aim of this study is to identify the problems encountered in humanitarian aid activities carried out in Hatay province and to develop solutions to these problems. Humanitarian logistics is a complex process involving many actors. This complexity requires a combination of both requirements and decision criteria to be evaluated. In this study, a model that can provide flexible yet effective solutions to the problems encountered in the humanitarian logistics planning process is proposed. This model involves combining qualitative and quantitative data using the Quality Function Deployment QFD method. In this study, a model that integrates Delphi and Analytical Network Process ANP methods with Quality Function Deployment QFD technique has been developed to identify the problems encountered in humanitarian aid logistics in Hatay province and to develop solutions to these problems. In line with the developed model, the study generally consisted of three stages. In the first stage, the Delphi method was used to identify the problems in humanitarian aid logistics by taking into account the relevant literature and the opinions of the representatives of the institutionsorganizations providing humanitarian aid services in Hatay. Then, the priority values weights of these problems were determined by Analytic Network Process ANP method. In the last stage, solution proposals were developed through the Quality Function Deployment QFD relationship matrices. In humanitarian aid logistics, 14 problems were identified by Delphi technique. With the prioritisation of the results obtained with ANP, Problems Arising from Lack of Continuity-Sustainability emerged as the most important problem. Then, among the 13 solution suggestions determined by expert opinions, Establishing a system to monitor humanitarian aid was determined as the most effective solution suggestion in eliminating the problems in humanitarian aid logistics. In the future, it would be useful to conduct similar research with the participation of more experts in different regions or countries. In addition, the findings of the study can be compared with different multi-criteria decision-making methods to provide a broader perspective. In this context, the use of integrated methodologies in the field of humanitarian aid logistics will allow for a more comprehensive approach to the problems.

 Son yıllarda yaşanan olağanüstü durumlar ve insani krizler, insani yardım lojistiği alanında yapılan çalışmaların sayısını artırmıştır. Dünya genelinde ve ülkemizde meydana gelen afetlerde, insani yardım lojistiğinde yaşanılan sorunlar için çeşitli çözümler üretilmeye çalışılmışsa da bu çözümler genellikle bölgesel ihtiyaçlara uygun olmamıştır. Bu çalışmanın amacı, Hatay ilinde gerçekleştirilen insani yardım faaliyetlerinde karşılaşılan sorunları belirlemek ve bu sorunlara çözümler geliştirmektir. İnsani yardım lojistiği birçok aktörün yer aldığı karmaşık bir süreçtir. Bu karmaşıklık, hem gereksinimlerin hem de karar kriterlerinin bir arada değerlendirilmesini gerektirmektedir. Bu çalışmada, insani yardım lojistiği planlama sürecinde karşılaşılan sorunlara esnek ancak etkili çözümler sunabilecek bir model önerilmektedir. Bu model, Kalite Fonksiyon Yayılımı QFD yöntemi kullanılarak nitel ve nicel verilerin birleştirilmesini içermektedir. Bu çalışmada, Hatay ili özelinde insani yardım lojistiğinde karşılaşılan sorunların neler olduğunu belirlemek ve bu sorunlara çözüm önerileri geliştirmek üzere Delphi ve Analitik Ağ Süreci AAS yöntemlerinin Kalite Fonksiyon Göçerimi KFG tekniğine entegre edildiği bir model geliştirilmiştir. Geliştirilen model doğrultusunda çalışma genel itibariyle üç aşamadan oluşmuştur. Birinci aşamada Delphi yöntemi kullanılarak ilgili literatür ve Hatayda insani yardım hizmeti sunan kurumkuruluş temsilcilerinin görüşleri dikkate alınarak insani yardım lojistiğindeki sorunlar tespit edilmiştir. Ardından bu sorunların öncelik değerleri ağırlıkları Analitik Ağ Süreci AAS yöntemi ile belirlenmiştir. Son aşamada ise Kalite Fonksiyon Göçerimi KFG ilişki matrisleri sayesinde çözüm önerileri geliştirilmiştir. İnsani yardım lojistiği konusunda 14 sorun Delphi tekniği ile belirlenmiştir. Elde edilen sonuçların AAS ile önceliklendirilmesi ile Süreklilik-Sürdürebilirlik Eksikliğinden Kaynaklanan Problemler en önemli sorun olarak karşımıza çıkmıştır. Ardından uzaman görüşleriyle belirlenen 13 çözüm önerisi arasından İnsani yardımların takip edileceği sistem oluşturulması ise insani yardım lojistiğindeki sorunların bertaraf edilmesindeki en etkili çözüm önerisi olarak belirlenmiştir. Gelecekte benzer araştırmaların farklı bölgelerde veya ülkelerde daha fazla uzmanın katılımı ile gerçekleştirilmesi faydalı olacaktır. Ayrıca, çalışmanın bulguları, farklı çok kriterli karar verme yöntemleri ile karşılaştırılarak daha geniş bir perspektif sağlanabilir. Bu bağlamda, insani yardım lojistiği alanında entegre metodolojilerin kullanılması, sorunların daha kapsamlı bir şekilde ele alınmasına olanak tanıyacaktır.

Makale detayları

Problems Encountered in Humanitarian Aid Logistics and Solution Suggestions by Integrated QFD Method: The Case of Hatay

Yazarlar:

Gülşah Ayvazoğlu | İskender Peker

Yayıncı:

Hitit University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Hitit Sosyal Bilimler Dergisi Vol.17 Issue 3, pp.366-387

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001331358

pISSN:

2757-7449

ANP

Delphi

Humanitarian aid

Humanitarian aid logistics

QFDAAS

Delphi

İnsani yardım

İnsani yardım lojistiği

KFG

Sayı

Makale detayları

Yazarlar: Gülşah Ayvazoğlu | İskender Peker

Yayıncı: Hitit University

Ana Başlıklar: Kamu Yönetimi

Dergi: Hitit Sosyal Bilimler Dergisi Vol.17 Issue 3, pp.366-387

Belge Tipi: Makale

Yayın Tarihi: 12/2024

Belge Dili: İngilizce

Document ID (Org No.): 2001331358

pISSN: 2757-7449

Sayı

Yazarlar:

Gülşah Ayvazoğlu | İskender Peker

Yayıncı:

Hitit University

Ana Başlıklar:

Kamu Yönetimi

Dergi:

Hitit Sosyal Bilimler Dergisi Vol.17 Issue 3, pp.366-387

Belge Tipi:

Makale

Yayın Tarihi:

12/2024

Belge Dili:

İngilizce

Document ID (Org No.):

2001331358

pISSN:

2757-7449